Nothing!

Service, facilities, cleanliness, restaurant, sky bar

Stayed in May 2024

Not so ideal for wheelchair old folks as it was kinda dark (but Staff v helpful).The marble flooring in bathrooms lux but slippery when wet but they provided a standing stool for bathtub and towel rail that was helpful. Kohler fittings which I like.

Location Location Location in Old Quarter ... just a stone's throw from the Lake and Water Puppet Show. Old style though so only elevators to rooms and spas. Steps to navigate up to front desk and roof top bar. Superb views. Excellent spa massage with fab scented French Sothy oils eg Ginger Cinnamon, Orange Blossom Cedar, Lemon and Petit Grain. Look for Thuy. Enjoyed the live music in restaurant. Good steak, grilled scallops and coffee.

Stayed in May 2024

Nothing!

We enjoyed our stay here very much and would definitely come back. The hotel itself and the rooms are beautiful and spacious. There is a great breakfast and a nice rooftop bar to go to for a drink. The staff is super friendly as well, they could help us with anything and made our stay very comfortable.

Stayed in May 2024

However, very expensive for the laundry work..

The view of the sky bar and the breakfast is really great and the staff is efficient and helpful when we leave very early in the morning to the airport.

Stayed in May 2024

Nothing

Excellent location, excellent staff , fab roof bar and very good breakfast

Stayed in April 2024

Outstanding value for money and great location. Will be returning.

Stayed in May 2024

Rooftop bar, comfy bed

Stayed in March 2024

Everything about this hotel was absolutely amazing. They offered me vouchers on arriving for the drinks and the spa. I had some mosquitoes in the room and I wrote about that. For compensation they gave me a discount on the taxi I had booked. The staff was so apologetic. I wish I stayed longer! Ill definitely be coming back here.

Stayed in April 2024

Nothing, it suited us perfectly.

Both the staff and facilities were fantastic. Location is ideal for exploring Hanoi Old Quarter.

Stayed in April 2024

Everything was great!

Stayed in April 2024

I had a wonderful experience at La Sinofia, the staff was wonderful

Stayed in April 2024

We think the breakfast could have been better. One breakfast the coffee was really weak, the fresh juice was watered down a bit too much and the Pho had too much sauce in it. However they did accomodate for my lactose intolerance and provided me with hot soy milk for in my coffee.

The rooftop bar is really great, especially during sunset. The staff were extremely helpful and friendly, they even brought our bag to our next hotel in Hanoi while we were on a motorbike trip.

Stayed in April 2024

Every thing was just amazing!

The location is excellent, the service of the staff is incredible! The bar on top of the roof has an amazing view and the music with the tasty cocktails it was magical! Would definitely come back!

Stayed in April 2024

Nothing

Location superb - very central. Staff and service excellent - very helpful, very efficient in addressing any queries/issues.

Stayed in April 2024

The staff were wonderful and went above and beyond to make my stay in Hanoi special. Location is prime right across from Hoan Kiem Lake in the Old Quarter.

Stayed in April 2024

Staff were great. Food delicious. Location excellent for walking the lake and the old quarter. Nice Sky Bar.

Stayed in April 2024

Friendly staff.

Stayed in April 2024

There weren't many Vegan options at breakfast, but there was Soya milk so coffee and cereal were our go to. We had a room at the front of the hotel on the 3rd floor. The noise level seemed fine at first, but there's a small square over the road where locals like to exercise early in the morning (this is common in Vietnam as it's the coolest part of the day). Normally this would be fine, but this square has a 6:30am zumba class with a PA speaker blasting Vietnamese pop tunes. We had earplugs but we were still woken up. If you're a light sleeper, ask for a higher floor or a room at the other side of the building. Laundry was a little pricey, but it was very quick and ironing/folding is included.

We really enjoyed our stay here. The hotel is in a fantastic location, just across from the lake and in the Old quarter. A great place to experience Hanoi, and just far enough away from the rowdier bars. Our room was stylish and comfortable. The rooftop bar is great, expensive for Hanoi but fantastic views and ambiance. The staff were very attentive and happy to give us advice on where to go in Hanoi. Lovely welcome tea. They even gave us a small gift on check out. We'd definitely recommend this to anyone visiting Hanoi.

Stayed in April 2024

That we had to leave. There is nothing to dislike.

The staff were amazing from the very first greeting to our check out and departure. They couldn't do enough for you and always greeted you with smiles and happiness. The hotel itself is very stylish and the roof top bar and restaurant were fantastic - great cocktails and food.

Stayed in April 2024

I didn’t have any complaints

The staff are amazing and the hotel is beautiful. The location was great

Stayed in April 2024

Nice Stafford, good Services

Stayed in April 2024

The room and the rooftop bar were lovely. All I would say is it is in a very busy part of town. But that's just personal preference. The hotel is lovely and they looked after us so well. Thank you!

Stayed in April 2024

Not much

Rooms were lovely comfy bed stylish decor restuarant was fantastic for dinner great location to centre of hanoi

Stayed in March 2024

Music a little loud in sky bar but finished quite early anyway

Clean big rooms, friendly staff and nice sky bar

Stayed in April 2024