No. 151-153 Hang Bong, Hang Bong Ward, Hoan Kiem District, Hanoi, Hoan Kiem, Hanoi, Vietnam
#27 of 877 hotels in Hanoi
Guests' ChoiceBased on 1116 hotel reviews
9.4Cleanliness
9.7
Comfort
9.7
Location
9.7
Facilities
9.4
Staff
9.8
Value for money
9.3
Free WiFi
9.4
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End of dialog contentReviewed: 17 May 2024
Carolyn
AustraliaThe pool area was tiny with little availability of seating or lounging.
Breakfast had excellent choices available with great barista coffee and fresh egg station. Check in was fast despite being very busy. Staff were fabulous and very helpful, especially Daisy at reception who provided excellent service and went way above expectations helping my husband source prescription glasses as well as helping with many other requests. She was head and shoulders above the other staff who I have to say were also of a high standard.
Stayed in April 2024
Reviewed: 16 May 2024
Fia
United KingdomNothing, it was perfect!
Amazing hotel in the centre of Hanoi. Cannot fault
Stayed in May 2024
Reviewed: 15 May 2024
Tia
ThailandNothing
The location
Stayed in May 2024
Reviewed: 14 May 2024
Jennifer
United KingdomThe service was exceptional, also high level of comfort and excellent location.
Stayed in May 2024
Reviewed: 14 May 2024
Janet
Hong KongCan’t think any
I have checked many great hotels comments, and later decided to go with this one is because it has a pool and the staff there enjoyed high reputation. After staying for 4 days I think I can’t try other hotel later as it’s the highest already. The food is perfect, that’s why people said the noodle here is the best in Hanoi. The breakfast with many options from Asian food to western, the coffee there was also great, Nhia made the perfect coffee for us everyday. I really appreciate it! Then we didn’t think too much and tried dinner there too, my husband said it should be 5 star rating in google. IT IS! The beef noodle, chicken noodle with shrimp soup was soooooo great, I drink all soup. Really like their chef! And thank you to all their wonderful team: Nhia, Anh, Emma and Vivian. Also great thank you to Daisy, the receptionist she gave me many travel tips during my stay, very helpful. Also she texted me detail train schedule for me to catch the amazing moment. The whole experience and the people are the best!
Stayed in May 2024
Reviewed: 13 May 2024
Leon
IrelandNothing
Staff is excellent.
Stayed in May 2024
Reviewed: 11 May 2024
David
AustraliaNothing
The pool was nice on the rooftop and the room was great with a very comfortable bed
Stayed in May 2024
Reviewed: 9 May 2024
Thomas
United KingdomNothing to dislike in this hotel.
Absolutely top notch, clean, modern, great location, staff were truly amazing, rarely, if ever known such attentiveness. Couldn't find fault with anything.
Stayed in May 2024
Reviewed: 9 May 2024
Thana
AustraliaEverything was perfect, but the two things I wish they had are the sanitary bag and a window in the room we stayed. I'm sure other rooms may have it, though.
Staff are top-notch, very friendly, and attentive.. the location is great as you can pretty much walk anywhere in the old quarter. It was a perfect stay!
Stayed in May 2024
Reviewed: 7 May 2024
Cervane
CanadaThe staff is amazing. Really taking greater care of us with so much attention to details.
Stayed in May 2024
Reviewed: 6 May 2024
Joshua
United KingdomThe gym wasn't particularly well equipped and the AC there wasn't up to par
The staff were really friendly, especially Alex who took the time to recommend locations and resteraunts
Stayed in May 2024
Reviewed: 4 May 2024
Gillian
United KingdomCould improve the bar area by making the indoor part more interesting
Good location and pleasant interior
Stayed in May 2024
Reviewed: 4 May 2024
Tomasz
NetherlandsI think the breakfast could be improved. The rooms on the street were a bit noisy due to traffic.
The rooms were spacious considering the closeness to the old quarter. The staff is very friendly
Stayed in May 2024
Reviewed: 3 May 2024
Carrin
AustraliaExcellent
Excellent facility 🤗
Stayed in April 2024
Reviewed: 2 May 2024
Sandra
Australianothing
Everything was awesome !
Stayed in April 2024
Reviewed: 2 May 2024
Hannah
AustraliaLovely architecture. Very clean. Beautiful and comfortable room. Fantastic service. Good quality breakfast. Great quiet and warming ambience in the hotel once in from the busy streets outside. Very helpful with getting our taxi.
Stayed in May 2024
Reviewed: 1 May 2024
Roshan
NetherlandsThe bathroom could have a door, but opened on top. When you’re on the toilet (that has a door) you can still hear everything in the bedroom. This would give a bit more privacy. No deal breaker, I would still come back.
Price value was amazing. The hotel is relatively new, I called before booking the room if they have a locked luggage room as we were going on a 2 day trip after checkout. From the first moment the service of the staff has been outstanding. The check-in was smooth, welcome drinks, some dried fruits, and a cold towel provided. Staff explained everything the hotel has to offer, whats there to do in Hanoi, food tips and more. The hotel was an amazing rooftop bar with great food and cocktails. At checkout the staff gave us a nice little gift of local coffee. Its the small details that matter. After returning 2 days later for our luggage, we could make use of the shower facilities before going on our 16 hour train journey. The staff helped us to get a taxi during rush hour, the regular taxi app has nothing available. Really saved us! Would highly recommend.
Stayed in April 2024
Reviewed: 1 May 2024
Greg
AustraliaExcellent staff and fantastic location. Rooms very comfortable.
Stayed in April 2024
Reviewed: 1 May 2024
Zoe
United KingdomNothing
Service exceptional
Stayed in April 2024
Reviewed: 30 April 2024
Michelle
NetherlandsAC turned off after every hour during the night
Very clean , nice rooms, comfy bed, great breakfast buffet
Stayed in April 2024
Reviewed: 28 April 2024
Pavel
United KingdomWe liked everything.
Everything, very nice property, perfect location, very good breakfast and very good customer service.
Stayed in April 2024
Reviewed: 28 April 2024
Carl
SpainThe attention from the staff - Keith, Hannie and all the rest - many thanks for making our stay so enjoyable!
Stayed in April 2024
Reviewed: 28 April 2024
Debra
United KingdomThe staff go out of their way to make sure you are looked after. James is the best at this.
Stayed in April 2024
Reviewed: 26 April 2024
Carol
United StatesOutstanding facilities and staff
Stayed in March 2024
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