187 Hang Bong, Hoan Kiem, Hoan Kiem, Hanoi, Vietnam
#82 of 882 hotels in Hanoi
Guests' ChoiceBased on 838 hotel reviews
9.1Cleanliness
9.3
Comfort
9.3
Location
9.6
Facilities
8.9
Staff
9.8
Value for money
9.3
Free WiFi
9.2
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End of dialog contentReviewed: 19 May 2024
Sean
AustraliaRooms are a bit dated
Nice Staff, big and comfortable rooms, great location
Stayed in May 2024
Reviewed: 18 May 2024
Thomas
GermanyReally nice staff the helped us a lot
Stayed in March 2024
Reviewed: 15 May 2024
Taylor
United KingdomExcellent Stay at San Palace Hotel I recently stayed at the San Palace Hotel and had a fantastic experience. From the moment I checked in, the service was impeccable. Jerry, at the front desk, was particularly outstanding. He ensured a smooth check-in and provided great recommendations for local attractions. The room was clean, comfortable, and well-equipped with modern amenities. The breakfast buffet was delicious with a wide variety of options. The hotel’s location is perfect, close to major attractions and public transport. Overall, the exceptional service, especially from Jerry, made my stay at San Palace Hotel truly enjoyable. I highly recommend it for anyone visiting the city.
Stayed in May 2024
Reviewed: 15 May 2024
Taylor
United KingdomNothing
We had a wonderful time at San Palace Hotel. When we arrived, we were greeted by Tracy, who helped us a lot. We will definitely come back.
Stayed in May 2024
Reviewed: 14 May 2024
Alex
United KingdomVery comfy beds and great Air conditioning. Room was very well decorated and clean. Jerry was very helpful on reception this morning. And a very friendly person. Also Tracy made me feel welcome when I checked in the day before. Will be returning.
Stayed in May 2024
Reviewed: 14 May 2024
Taylor
United KingdomBeautiful hotel with a great location, excellent staff, especially Andrea who helped us a lot when we arrived at the hotel at night. The rooftop pool is amazing, and the breakfast is wonderful. Thank you, San Palace Team!
Stayed in May 2024
Reviewed: 12 May 2024
Alan
United KingdomNil
Central, helpful staff , good facilities like rooftop pool. Very good breakfast.
Stayed in May 2024
Reviewed: 10 May 2024
Peter
AustraliaStaff were awsome very helpful especially Lili and Tracey
Stayed in May 2024
Reviewed: 8 May 2024
Melita
AustraliaNothing
The staff are amazing. The rooms are great and I loved the pool area
Stayed in April 2024
Reviewed: 8 May 2024
Kelly
CanadaNo full length mirror
Location, location location
Stayed in May 2024
Reviewed: 8 May 2024
Nicola
New ZealandMaybe the bathroom is a little small , but good shower
Perfect location , the staff are so friendly and helpful especially Tracy 🙂 The balcony room we had looked down on to the busy street ,so entertaining. Swimming pool on the roof is small but very refreshing . The breakfast was fantastic with different things each morning All this in a hotel that's 3 metres wide !
Stayed in May 2024
Reviewed: 7 May 2024
Tess
NetherlandsWe loved our stay here! The staff was extremely friendly. They contacted us before our arrival and due to this it was possible to get a room where we could stay longer on our check-out day. The location is great, walking distance from all the important streets in the old quarter. Room was nice and clean.
Stayed in May 2024
Reviewed: 7 May 2024
Paula
IrelandIt was really good for the price paid.
Lovely little hotel, easy to get around the city. Friendly staff and great value for money. Not fancy but perfect for a city visit.
Stayed in May 2024
Reviewed: 6 May 2024
Dawn
United KingdomNothing
Lovely hotel Big comfy rooms Great staff, especially the bar man, always smiling Skybar, nice for a chilling with a cocktail Great breakfast
Stayed in April 2024
Reviewed: 6 May 2024
Iryna
UkraineIt's hard to find something decent in the old quarter, but this one stands out in a very good way. Super clean, no mold, and that staff will go out of their way to help. Highly recommended. And they have a nice pool at the top.
Stayed in April 2024
Reviewed: 5 May 2024
Jodi
New ZealandGreat location, great staff, awesome rooftop pool with views as well, really good breakfast. Also the bed was so comfy!
Stayed in May 2024
Reviewed: 4 May 2024
Tina
GermanyEverything was perfect!
The people who work here are so nice, unbelievable 😊 Location is great to explore Hanoi! Breakfast is really nice and offers a lot of options! The Pool and the Rooftop bar are a plus!
Stayed in May 2024
Reviewed: 3 May 2024
Mirriam
AustraliaTheir coffee
Staff were fantastic. Clean and great food
Stayed in April 2024
Reviewed: 3 May 2024
Michael
SwitzerlandVery friendly staff! Really recommend to go there!
Stayed in May 2024
Reviewed: 2 May 2024
Claudia
United KingdomFriendly staff couldn’t be more helpful!! Lots of options at breakfast, with eggs and noodles cooked fresh to order.
Stayed in May 2024
Reviewed: 1 May 2024
Gijs
NetherlandsWe booked the bit larger room, but unfortunately it was at the front of the hotel on the 1st floor. With only single glazing windows (as with all of Vietnam), the sound from the very busy intersection was noticeable there. The staff did warn us of this, so they are aware. So if you want to sleep in, be careful to not book that room at the front.
The rooms are very spacious and the beds were good. The staff were very friendly and helpful. The hotel is rather basic, it's not very big, breakfast is very limited and the pool area is very small. However, for the money, it's a good deal.
Stayed in April 2024
Reviewed: 1 May 2024
Thomas
United StatesThis is a small wonderful hotel with only 22 rooms. If al the guests are showing the hot water is on the cool size but with the temerature at 40 degrees I could use a cold shower
Love the staff. The room was huge.
Stayed in April 2024
Reviewed: 1 May 2024
Michels
GermanyAmazing team . Well tour arrange from Daff
Stayed in May 2024
Reviewed: 30 April 2024
Sara
United KingdomGreat location and excellent service
Stayed in April 2024
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