No 2 Cho Cau Go , Hoan Kiem, Hanoi, Vietnam
#37 of 879 hotels in Hanoi
Guests' ChoiceBased on 1182 hotel reviews
9.3Cleanliness
9.5
Comfort
9.5
Location
9.7
Facilities
9.2
Staff
9.8
Value for money
9.3
Free WiFi
9.1
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End of dialog contentReviewed: 17 May 2024
Wayne
SingaporeBreakfast is excellent, ate everyday. Room was clean and spacious. The staff are great. Will definitely come back again
Stayed in May 2024
Reviewed: 17 May 2024
William
SingaporeN/A
Susan was very friendly and nice to us every day during breakfast. All the people are very nice. And the room was also clean.
Stayed in May 2024
Reviewed: 16 May 2024
Marc
CanadaThe staff at this hotel were simply fantastic, from Ruby and Kylie at the front desk, to Susan in the restaurant and Brian the doorman. Bravo to a great team!
Stayed in May 2024
Reviewed: 16 May 2024
Natalie
United KingdomHappy hour & bar over priced.
Staff were incredible, Ruby & Lisa especially kind, excellent English spoken and even walked us to the puppet show to buy tickets! Amazing.
Stayed in May 2024
Reviewed: 16 May 2024
Fanny
FranceWifi signal and bathroom amenities placement
Many thanks to Ruby and Susan for their special assistance during our stay. Service was excellent 💯
Stayed in May 2024
Reviewed: 16 May 2024
Alexander
Germany-
Ruby was great, she helped me a lot, the room was nice and clean and the breakfast was very good
Stayed in May 2024
Reviewed: 16 May 2024
Michele
JapanNothing 10/10
The customer service was excellent! They helped us with everything, transportation, preparing a breakfast box because we had to check out before the breakfast started, reserved a cruise for us,.. there was absolutely nothing to complain about. I want to thanks specifically Ruby that helped us with everything!
Stayed in May 2024
Reviewed: 16 May 2024
Dang
VietnamStaffs( Ruby + Kylie ) are friendly
Stayed in May 2024
Reviewed: 16 May 2024
Andrew
United StatesN/A
We had an amazing stay at San Grand and was our favorite hotel stay during our entire trip! Staff member Ruby was very accommodating and provided excellent service for our anniversary. We can’t wait to come back when we return to Hanoi!
Stayed in May 2024
Reviewed: 15 May 2024
Phichet
SwitzerlandNothing
The room so perfect and clean,amazing view ,food was so delicious.all staff so helpful and nice.highly recommended .specially is ms susan.she so professional.we will come back.
Stayed in May 2024
Reviewed: 15 May 2024
Louise
AustraliaGreat location
Stayed in April 2024
Reviewed: 13 May 2024
Lindsey
United KingdomNothing
Extremely comfortable bed, lovely free afternoon tea and breakfast. Fab view from the roof bar. Very well positioned with the lake 2 mins walk away. But best of all were the extremely kind professional and friendly staff who went above and beyond to help us during our stay. Many thanks. We did return for 2 further nights at the end of our stay and this review includes those extra nights.
Stayed in April 2024
Reviewed: 12 May 2024
Marvin
AustraliaNothing
Very helpful and friendly staff. Excellent breakfast buffet. Perfect location.
Stayed in May 2024
Reviewed: 11 May 2024
Asaf
IsraelBreakfast
Location Clean
Stayed in April 2024
Reviewed: 11 May 2024
Ulla
FinlandView from the room. Sky bar was not as nice as in the pictures.
Clean and nice
Stayed in May 2024
Reviewed: 11 May 2024
Shannon
AustraliaGreat location, breakfast and friendly staff.
Stayed in April 2024
Reviewed: 11 May 2024
Victoria
CanadaThis hotel was beautiful and in a great location! The highlight was Ruby at the front desk. She made sure that we were well taken care of. She was extremely caring and friendly and helped us every step of the way. Thank you!
Stayed in May 2024
Reviewed: 9 May 2024
Dinh
AustraliaNot much
Location and friendly / helpful staff
Stayed in May 2024
Reviewed: 8 May 2024
Sandra
Netherlandslocation
Stayed in April 2024
Reviewed: 7 May 2024
Steven
United Kingdomroof top bar not great
all good
Stayed in May 2024
Reviewed: 6 May 2024
Lachie
New ZealandExcellent breakfast and lovely views. Rooftop bar was nice
Stayed in April 2024
Reviewed: 6 May 2024
Philip
AustraliaRoom with no view no real window
Location & Service from staff
Stayed in April 2024
Reviewed: 6 May 2024
David
AustraliaNot much.
Awesome view from rooftop bar. Great breakfast and very helpful staff.
Stayed in April 2024
Reviewed: 5 May 2024
Nina
United StatesStaff: extremely friendly, helpful and accommodating; communicate well. Location: right in the heart of the old quarter; easy to get around (on foot) Breakfast: on point with lots of options!
Stayed in May 2024
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