None.

Good location for moving around. A lot of shops and restaurants are nearby.

Stayed in May 2024

-

What we liked the most was the location itself, the outstanding service from Kylie, Ruby, the doorsmen, the housekeeping ladies and especially the lady from the restaurant, Susan. She once made us a really good lemon drink during the afternoon tea as we seemed really tired :-)

Stayed in May 2024

The room is quite small...other than that its all good

Great location with a lovely lake views from the roof top bar and dining area. As the buffet breakfast and in house dining provided variety of food selection, even ordering Pho as well during breakfast time. Simply amazing! The overall experience far exceeded my expectation and all the employees are very attentive and helpful... highly recommend!!!

Stayed in April 2024

The best hotel in the Ha Noi.nice view 10 star service.highly recommend.nice room ,clean!Emma very good staff,helpful and nice

Stayed in May 2024

Staff were extremely friendly and efficient. Ruby was exceptional, even able to manage a quick turnaround with our laundry service for our short stay. We would definitely stay here again when back in Hanoi

Stayed in May 2024

King bed would be nice.

Location was great, beautiful rooms and great staff. Lovely breaky and nice touch with the afternoon tea. Views of the lake from room and roof top bar lovely.

Stayed in May 2024

I highly recommend the San Grand Hotel for anyone visiting Hanoi, and I especially commend Ruby for her outstanding service.

Stayed in May 2024

Location, breakfast, comfortable bed, friendly staff. I am grateful to the staff(Rubi, Mike, Nam) who helped me make restaurant reservations and car reservations for a large family dinner of 10 people. Even though it was only one night, I rested comfortably before leaving. I will use it again next time.

Stayed in May 2024

The glasses don't have sound insulation. If you are very sensitive to noise, better bring earplugs. The room (single) was smaller than I expected, but they keep it very clean and tidy, so overall I am very satisfied.

Location was great and access to main monuments in Hanoi is easy. There're many options for breakfast and the view from the restaurant was relaxing. You can enjoy Hoan Kiem late. Last but not lease, staffs are very friendly and helpful. They will surely help you enjoy your trip more.

Stayed in April 2024

Ruby is a great receptionist ❤️❤️❤️

Stayed in May 2024

Nothing.

Beautiful hotel. We had a clean and lovely room and were even upgraded to an executive suite! Great location in old town, with an amazing view from the rooftop bar of the lake. Staff are particularly wonderful - we had a friendly welcome from the team. Especially from Ruby who gave us a helpful map then sent us a number of great suggestions of what to do in the area. She was lovely and very knowledgeable. Also Susan who ensured we had a great breakfast and even gave us some snacks to take away for our trip to Halong bay! A really lovely hotel with wonderful staff - would recommend.

Stayed in May 2024

No

Ruby was incredibly helpful in assisting me to book a lovely room. Her service was exceptional, and I greatly appreciate her assistance.

Stayed in May 2024

The room was amazing. The breakfast was fantastic. Susan was incredibly kind and welcoming, and really went above and beyond to make us feel at home, giving us advice on where to go, and even made us some special egg coffees! We'll definitely be back!

Stayed in May 2024

Breakfast was good, mixed of Asian n continental breakfast. Restaurant is located on the top floor so we can view a beautiful Hoa kim Lake in the morning.

Stayed in April 2024

Great hotel, great location. It's very clean, and very comfortable. The best part of the hotel is the staff. Everyone is really really kind, but specially Emma and Ruby. Emma and Ruby were always so helpful. They helped me in deciding what to do around Hanoi. They explained everything in a very kind and empathetic way. I would definitely come back to San Grand Hotel.

Stayed in May 2024

Breakfast is excellent, ate everyday. Room was clean and spacious. The staff are great. Will definitely come back again

Stayed in May 2024

N/A

Susan was very friendly and nice to us every day during breakfast. All the people are very nice. And the room was also clean.

Stayed in May 2024

The staff at this hotel were simply fantastic, from Ruby and Kylie at the front desk, to Susan in the restaurant and Brian the doorman. Bravo to a great team!

Stayed in May 2024

Happy hour & bar over priced.

Staff were incredible, Ruby & Lisa especially kind, excellent English spoken and even walked us to the puppet show to buy tickets! Amazing.

Stayed in May 2024

Wifi signal and bathroom amenities placement

Many thanks to Ruby and Susan for their special assistance during our stay. Service was excellent 💯

Stayed in May 2024

-

Ruby was great, she helped me a lot, the room was nice and clean and the breakfast was very good

Stayed in May 2024

Nothing 10/10

The customer service was excellent! They helped us with everything, transportation, preparing a breakfast box because we had to check out before the breakfast started, reserved a cruise for us,.. there was absolutely nothing to complain about. I want to thanks specifically Ruby that helped us with everything!

Stayed in May 2024

Staffs( Ruby + Kylie ) are friendly

Stayed in May 2024

N/A

We had an amazing stay at San Grand and was our favorite hotel stay during our entire trip! Staff member Ruby was very accommodating and provided excellent service for our anniversary. We can’t wait to come back when we return to Hanoi!

Stayed in May 2024