We didn’t have an exterior window

The staff are wonderful Big room The rooftop deck is great

Stayed in May 2024

nothing.

Location is great, close to lake, shops and restaurants. Breakfast in the hotel is great, plenty of choices. The waiter, Sam is very helpful and always smiling. Hotel receptionist, Jenny was very helpful and pleasant to talk to. Hotel room is very clean.

Stayed in May 2024

Service great! Staff members Bo Zui, Aiki and Lovy were really helpful. Actually, the entire staff was really cool and made strong effort. Pillow and bed were excellent!

Stayed in May 2024

Room did not have an outside window but that was made clear during the booking process, just keep your eyes open about that While I was there, there was construction going on nearby, which would have been good to know in advance

extremly friendly staff who made one always feel welcome, gave good advice and joked around, good breakfast, clean room, very close to train street and other sites

Stayed in May 2024

Our stay here was absolutely fantastic. Having booked last minute we were hoping for a nice stay, but this place far exceeded all expectations, so much that we came back following our ha long bay cruise. The location is fantastic, minutes away from all old town attractions, and the rooms are modern, clean and well maintained, with great amenities. What stands this place out from other places we have stayed in the staff. Every member of staff was a delight to interact with, they were incredibly helpful, going out of their way and being generally friendly and kind. I can’t recommend this hotel enough, and given the price we’ll be sad to be leaving.

Stayed in May 2024

Not being able to stay longer😀

All the staff were amazing Danny, Ruby, Jollie, Lovy, Joy, Leo, Reign and more. I couldn’t fault the service, friendliness and professionalism that they all displayed throughout our stay and beyond. The location was perfect, the breakfast was an assortment of many choices on the buffet plus menu ordering as well and the bed was comfy. If you needed any help with tours, restaurants recommendations or transportation they were always available for help. Highly recommend staying at this perfect hotel.

Stayed in April 2024

Not applicable

This hotel is a hidden gem! I absolutely loved my stay. The breakfast was great, the location was perfect, and the customer service was excellent. I'd recommend it to anyone traveling to Hanoi.

Stayed in May 2024

The staff was incredibly nice and super helpful!

Stayed in May 2024

Next to the hotel there is renovation from 8:30, which made it very difficult to sleep.

Our stay in the hotel was lovely. Amazing people, welcomed us with joy and provided lots of helpful tips. Clean rooms and comfortable beds. Very good breakfast.

Stayed in May 2024

The reception and the whole team were very welcoming and friendly. The kitchen team were also very helpful and served the requested food quickly with very good taste! Overall a very good experience.

Stayed in May 2024

Perhaps the staff are motivated (even pressured) to be too nice to the guests. It can get a little suffocating at times. I generally don't like transparent bathroom partitions, and those that don't bolt from inside.

The main advantage is the central location. Almost all tour operators will pick up from the hotel. The rooms are clean and the facilities are modern. When we visited, there was construction work in the neighboring hotel which was a big distraction, but I assume it is temporary. The staff is very friendly (almost too friendly).

Stayed in May 2024

Our stay here was awesome, they deserve every great review they receive. The staff made our stay even better. They taught us a bit of Vietnamese here and there too and welcomed us every time with great enthusiasm and smiles. The lobby smells so good! Special mention for Paul during breakfast, you are great and made our day with your smile and top professionalism! ❤️ Plus, we slept like babies, their beds are super comfortable, which you appreciate after long days in the old quarter trying not to be run over by scooters.

Stayed in May 2024

Incredibly attentive, friendly, warm and courteous staff; wonderful breakfast room on the roof terrace with a super tasty breakfast. Every wish was read from our eyes. We felt incredibly comfortable and booked our next stay there straight away. The room with balcony was a little dream. We have been to hanoi several times and the eliana premio hotel was by far the best we have ever had. Thank you very much for the great time.

Stayed in May 2024

Nothing

Very kind staff, very clean and the airport pick up was also perfect with a very good price. Breakfast was also great. I will definitely be back to this hotel in my next trip.

Stayed in May 2024

Great Location and Friendly staff , It located at the center of old quarter with all key locations in walking distance . Staffs are warm welcoming , The room was clean and the balcony had a good view for the street , laundry service also excellent with rates in kilogram basis

Stayed in May 2024

There was some ongoing construction work nearby creating noise, but no problem it will be ending soon 😀

The location was central and had access to all major site seeing. The hotel and the staff were very nice, always egar to help. Lovy was the best person we met in the entire Vietnam 😊 She is a very cute and loving girl, always there to assist you in every need. Also Danny, Ruby, Bemzo are very supportive. 👍

Stayed in May 2024

Only minor point: My room had hardly any natural light but was newly renovated and still well lit.

Clean and well located with very friendly service and staff. Great Roof terrace for breakfast. Quiet.

Stayed in May 2024

We had the best stay at Eliana! From the moment we were picked up at the airport at 2am right until we got in our taxi to leave on the final day we were greeted with happy friendly smiles the entire stay! Ruby, Lovy and Danny in reception were fantastic! They gave us plenty of tips and were so friendly! The room was huge and so clean, the bed was very comfortable and the bathroom immaculate! It was so nice after huge days of exploring Hanoi coming back to such a nice room! Something that was important to us is that the wifi worked perfectly throughout the whole hotel! On the top floor is Grandmas Kitchen where we had buffet breakfast each morning to start our day. The food was delicious, they had plenty of Western food and just as much Vietnamese food! Win who served us each morning was so kind and just like the reception staff he was always smiling and happy to see us! The hotel is in the perfect location it’s only a 5 minute walk east to get to the hustle and bustle of Hoan Kiem Lake where you can find the famous Beer Street, weekend night markets and of course plenty of delicious food! Take a 2 minute stroll west and you’ll be at the famous Train Street and a 5 minute walk south and you’ll be at Hoa Lo Prison filled with so much Vietnamese history. The location is unbeatable, the rooms are amazing and the food is delicious buts it’s the staff who really made this stay unforgettable! We have been travelling for over a month through three countries and this is easily the best place we’ve stayed! We’re coming back to Hanoi after a short stay in Sapa and we’ve already booked to stay at Eliana again!

Stayed in May 2024

We liked everything.

Everything was great. The best place to stay in Hanoi. Very friendly stuff. Nice, clean, comftable room, very comfortable bad, good breakfast. Friendly stuff, specualy Ruby. 🤩

Stayed in May 2024

Nothing

Staff so friendly and helpful.

Stayed in May 2024

nothing

everything ! cannot fault this hotel or staff . we had one half of the group needing an early check in , the other a very late check on - neither a problem . the hotel was spotless , very comfortable and well equipped . it is in a great location in the old quarter and although our bedroom was at the front, noise from street was not at all intrusive . The exceptional thing was the help and advice given by the staff with regards to booking and making our further travel arrangements - Danny /Joy went above and beyond ! Thank you so much

Stayed in May 2024

We had no complaints

This is a great value for money hotel in the old quarter. Stayed here twice during our visit before and after a Sapa visit. Stayed at another hotel after returning from Ha Long Bay, and whilst ok we were disappointed, we didn't go back to Eliana. Staff are friendly and helpful.

Stayed in April 2024

Everything, the central location, the beautiful room, the adorable staff, the breakfast. It was perfect.

Stayed in May 2024

My stay at Eliana Premio Hotel Hanoi in Vietnam was exceptional! From the moment I arrived, I was impressed by the level of service and attention to detail. The room was not only immaculately clean but also incredibly comfortable, providing the perfect retreat after a day of exploring. I must commend the staff, especially Danny, Quinn,joy and nguyen, for their outstanding hospitality. They went above and beyond to ensure that my every need was met, from arranging transportation to recommending local attractions. Their warm demeanor and attentiveness truly made me feel valued as a guest. Additionally, the hotel’s amenities exceeded my expectations. Whether it was enjoying a delicious meal at the on-site restaurant or relaxing by the pool, every aspect of my stay was thoroughly enjoyable. Overall, I highly recommend Eliana Premio Hotel Hanoi to anyone visiting Vietnam. The combination of impeccable service, comfortable accommodations, and convenient amenities makes it a standout choice for travelers. Thank you to the entire team for making my stay unforgettable!

Stayed in April 2024