Nothing

Everything

Stayed in April 2024

All good with us. For the money it was just what we needed in Hanoi. Would stay here again.

Friendly staff, clean hotel, nice room, good location, what's not to like.

Stayed in April 2024

The room was superb and the staff were super friendly!

Stayed in April 2024

We stayed for a second time when we returned from our Halong Bay cruise. The new room was equally well-equipped as the first, and the staff continued to be welcoming and helpful - especially Jenny and Joy! It's worth mentioning that the hotel has excellent tourist information and can help organise taxis and SIM cards at an affordable price too.

Stayed in April 2024

The restaurant is quite basic but the food was very nice.

Amazing helpful staff, and nice rooms.

Stayed in April 2024

Nothing.

The staff was the best I have ever seen specially Jenny, Lovy & Felis. They were extremely supportive and welcoming. I really felt like home and the credit goes to those individuals. The location was great as well in Old quarter near to many shops and restaurants as I expected.

Stayed in April 2024

Very well located, super friendly staff (especially Felix, Joy and Messi Ronaldo which whom we were in touch), comfortable room. Best value for money in Hanoi, definitely the best out of the 3 hotels we stayed at during our trip.

Stayed in April 2024

Nothing

Eliana Premio hotel is comfortably situated in the middle of Hanoi’s beating heart. It’s very easy to reach all the iconic places from the hotel and it’s full with great eateries all around. The rooms are great, the service goes well beyond what typically needed. The staff was absolutely exceptional and helped us with everything and anything during our stay and even afterwards. During our Vietnam trip we returned to Eliana 3 times and would definitely return again if we stayed at Hanoi. Thank you Danny, Jollie, Lovy, Leo, Paul and all the team. You are the best!

Stayed in April 2024

Since the day we booked, the host was writing to us to arange everything. When we arrived the staff made a very warm welcome and explained everything about Hanoi, where to go, what to visit, where to exchange money with good rate. The room was very clean and quite. The beds are very comfortable. We tried also the breakfast and was good. We went in Halong bay for 2 nights and the staff was very kind to keep our luggage there when we came back. When i come back to Hanoi i will definitely choose again Eliana Hotel.

Stayed in April 2024

Nothing

Great place to stay in the old quarter area. Staff are very friendly and helpful.

Stayed in April 2024

Hanoi is extremely hot in the summer. Unfortunately, once you remove the room key card, the air conditioning stops working (so you can't enjoy the coolness as soon as you enter the room 😅) The iron railing on the balcony doesn't visually provide the most comfortable feeling.

Better than expected, the environment is clean and comfortable with modern facilities. The highlight is the staff who are very friendly and professional. They will introduce sightseeing spots and delicious restaurants to you in detail and with warmth. They will also give you a printed paper listing all the Hanoi travel tips and must-try Vietnamese dishes. There is also a free language and cultural exchange program (unfortunately, due to this time's schedule, I didn’t get a chance to participate), which is a very, very good initiative.

Stayed in April 2024

Nothing! However, the hotel did ask for useful feedback, so two very minor things we'd suggest (if we must!): glass bottles in the room could be bigger to help hydrate after a long, hot day in the city, and (only if affordably available) there could be brown/wholemeal bread option at breakfast. But our stay was perfectly lovely regardless!

The staff were extremely kind, hospitable and accommodating, even organizing an excellent last-minute trip to Ninh Binh when we decided to take a break from the city. The hotel is well located to access key attractions and the staff provide a useful summary (and delicious cake) on arrival. Breakfast is generous and varied for both sweet and savoury tastes, and the breakfast staff are welcoming. The bedroom was spacious and well equipped with robes, iron and conditioner for hair (which is very rare!). We stayed before and after a trip to Bai Tu Long bay, and there was the option of leaving luggage at the hotel if we wanted to. We would not hesitate to recommend the hotel, or stay here again ourselves in the future.

Stayed in April 2024

Nothing

Excellent Location Staff were extremely nice and helpful Very good breakfast

Stayed in April 2024

Ideas for improvement -some tiny cosmetic improvements in the bathroom wall -simplify the use of the balcony lock -don't charge 3% credit card usage fee (seems to be a common thing in VN)

First Impression -Top location near Hoan Kiem Lake -super neat and elegant lobby -warm and friendly welcome from attentive staff Check-in -personal briefing about hotel and room -easy luggage storage before check-in time -staff even comes to room and opens it -staff is offering to phone tour operator and double checks the pick-up time -free Upgrade Room -very clean and neat -very comfy bed, we slept perfectly -showers work without issue -accesoires such as hairdryer available -next to busy road but sound proof windows allow a peaceful sleep -big balcony Check-out -quick and smooth

Stayed in April 2024

It’s all about the helpful and friendly staff members who go out of their way to make your stay comfortable. They also greet you with tea and cake upon arrival. I could store my luggage at reception overnight when I went on a 2-day cruise to Halong Bay. Location is smack dab in the centre of the bustling Old Quarters. Breakfast has good Vietnamese and Western options, and is of very good quality.

Stayed in April 2024

Staff were amazing, friendly with my kids, helped us book 2 wonderful lan ha bay excursions (a 1 day and separately for my parents and kids a 3 day 2night luxury cruise). Aiki who works nights was very thorough checking us in and giving recommendations and Lovy who works during the daytime was as well, just so kind and interesting to talk to and booking us the water puppet show and helping with the excursions. They stored our luggage when we went on a 2 day trek to Sapa. I was nervous because I had seen some reviews that said the hotel was under renovations and rooms were not as expected; but when I sorted the reviews by date I saw that all the reviews in 2024 were excellent. That was our experience there, excellent staff, rooms, location, and price. If you can get one of the few rooms with an external window and balcony, there is no better value to be had in Hanoi.

Stayed in March 2024

Our room (street side and second floor) was a little noisy, but not too much to be done about that - it is Hanoi after all!

The location, the decor, the amazing breakfast every morning. Loved the super friendly, helpful staff most of all - Joy, Jollie, Danny, Leo, Aiki and Lovy. From their welcome when we arrived to their smiling faces as we walked through the door after exploring Hanoi each day were very welcoming. We were sad to go after just a few days in Hanoi!

Stayed in April 2024

The fact that I only stayed 1 night!

Everything especially the staff. Very nice, sweet and professional. Rooms were clean, location was great.

Stayed in April 2024

Niets

Best hotel in Vietnam. After several tours we always came back here because it was so clean. But especially the staff will go out of there way to make your stay memorable. Danny the manager has organized a team who all seem to have fun working together. We got locked out on our balcony and the whole team came to the rescue. We had a good laugh about it, Jenny and Joy could stop making fun of us. Also the breakfast is worth mentioning all organized by Regn Cassie and Leo who gave some good advice every day. A must goto place when visiting Hanoi

Stayed in April 2024

comfortable and clean hotel and room. Great location in Hanoi. Staff very friendly and helpful (although I agree with other reviews saying almost a little too friendly in the sense that it felt a little smothering at times, however this is not a big issue, definitely better to be too nice than not nice). Was great to have netflix on a night where you feel tired/unwell and just feel like a night in!

Stayed in March 2024

Friendly staff, very welcoming and helpful. Great location.

Stayed in April 2024

Sometimes it was a little bit loud, think that’s more down to the people that were staying there!

Amazing stay at this gorgeous hotel! The staff were so warm and welcoming, they made a point of knowing who you are and it didn’t go unnoticed. I wasn’t well whilst I stayed there but the room was so comfy and clean, I didn’t even feel bad about not leaving it much! Really great stay and would recommend!

Stayed in March 2024

Nothing.

This is possibly the nicest hotel I have stayed at when compared to the price point. And 100 percent the most friendly staff I have ever enjoyed. I want to specifically thank Joy for all the help. The rooms are clean and modern. The breakfast was excellent and we even stayed additional days because the experience was so good

Stayed in April 2024

Nothing!

Great property in an excellent location. The staff were all so lovely and, super helpful. Thank you so much for a wonderful stay!

Stayed in April 2024