Staff is very friendly and accommodating. Top-notch hospitality

Stayed in May 2024

Really lovely staff, great room, nice breakfast. Would stay again!

Stayed in May 2024

Nice and friendly staff, always ready to help you with anything you need.

Stayed in May 2024

Location great, nice rooms and staff was very helpful. I forgot my laptop in the room and they save it for me until I was back in the city! :)

Stayed in May 2024

I had several transits between various locations and staff was excellent in helping arrange bus, ferry and taxi services. It was such a relief to have that all taken care of by the hotel. Really excellent, made my trip a whole lot easier.

Stayed in April 2024

Nothing!

Decor, location, breakfast, staff

Stayed in May 2024

staff was superb and helped with everything Breakfast was great

Stayed in May 2024

Evertyhing was excellent.

Although the hotel is located in a busy part of Hanoi, it is very peaceful and quiet. The staff is fantastic, alert and always ready to help. They give you the best sightseeing and food recommendations the moment you arrive. We asked about the trip to Ha Long Bay and they organized it for us too. The rooms are well-equipped and tidy. There were many breakfast options also vegetarian, fresh juice, fruit etc. Everything was fresh and tasty. Close to many sightseeing locations. We loved our stay there and definitely would come back.

Stayed in May 2024

Everything was THE BEST!

The experience I had with hotel stuff is one of the best in my life!!! I booked a room using Booking.com and contacted with a request to help me organize my trips to Ha Long and Da Nang (Ms Sue). Everything was done with great care and quickly. Upon arrival we had a 10 min thorough talk of where to go to eat, have drinks, what to see, where given very particular map ... We were literally surrounded by care and high attention. Every time leaving the hotel we were given useful tips and water. The hotel staff is THE BEST in client relations and I've been to 68 countries and really value that level of professionalism.

Stayed in May 2024

We stayed 3 nights : Very helpful staff (receptionists, doorman), who will do everything they can to help you. Perfect example of service. Excellent location. Quite comfortable room, good value for money. Breakfast ok.

Stayed in May 2024

I rate this hotel 11/10, the place is absolutely amazing. The staff are great - extremely friendly, welcoming, helpful and attentive. They offer you help before you even ask! Everyone also speaks good English. Thank you for the early check-in, pre-trip shower option, luggage store and all the great help and hospitality! The room was clean, spacious, comfortable and well equipped. Everything was new. One of the best I've ever slept in Vietnam! The breakfast was tasty and varied. This place is perfect located, in the Old Quarter but at the same time on a quiet street. I definetely recommend this hotel to anyone! Great people work there :) Thank you very much for an amazing stay!

Stayed in May 2024

For us, our only criticism was the AC which could have been better, stronger. It took a few hours to cool the room and then was only a few degrees, not as cool as we would have liked, we fed this back at checkout. Otherwise everything was great!

Location and staff were brilliant! Very welcoming and offered us a choice of room for our 6'3+ heights as the room we booked had lowish shower facilities. Very considerate and helpful! Breakfast was also very good, I liked the buffet choice with availability of eggs many ways to order 👍🏻👍🏻

Stayed in May 2024

Nice decoration, room are clean, good location next to the main sites. The staff is very kind and helpful, and the hotel upgraded our room

Stayed in May 2024

The variety of the breakfast could be better.

Very good location, near to attractions. Very helpful and professional staff. Reception team is fantastic!! They have suggested us twice authentic restaurants which have excited our expectations. 🤩 Also guys have helped us to arrange a transfer from the hotel to Sapa. Big thank you, best team!! 👏👏

Stayed in April 2024

The staff were very welcoming and helpful. The room was always well cleaned and it was quiet. And, breakfast was satisfying, especially with the option to order pho and omelette, apart from the buffet breakfast.

Stayed in May 2024

Unfortunately there was this sewage smell seeping into our room during our last night stay

The staff were all very friendly and helpful

Stayed in May 2024

May not applied to everyone. But as I am solo traveller , sometimes you wanted to chill at hotel room, but all the programmes on TV was in Vietnamese. So literally there nothing for me to watch at all.

I like the location. Is walking distance to many good places to eat , drink , etc. The hotel staffs are very helpful and caring.

Stayed in April 2024

Great hotel, clean rooms, wonderful staff, and a very good breakfast

Stayed in April 2024

Curtains at the toilet couldn’t close fully. There was always a tiny gap. Toilet glass could be frosted better. Still able to see the silhouette of a person inside rather clearly. Would be great if it could be much more opaque. Both aren’t big issues, but would be perfect if fixed.

Excellent service staff! Loved that they have a WhatsApp, so I could easily send them a message instead of calling using the hotel room’s phone. Avoids any miscommunication! Extremely helpful with guests, good command of English.

Stayed in April 2024

I stayed in the Hotel before. Because I liked it so much the first time I decided to stay there again after I returned from Ha giang. The staff is super friendly and very helpful!

Stayed in April 2024

The hotel and my room were very nice and located in a central area. The customer service is excellent! The staff is very friendly and helped me out with everything I needed. I enjoyed my stay a lot!

Stayed in April 2024

Really good location . Amazing staff . Great breakfast

Stayed in April 2024

The location is great, the staff were wonderful! Super helpful with everything. Room was great and we were actually upgraded which was a great start to our journey. We did have a funny smell in the room but they fixed it very quickly.

Stayed in April 2024

All was good really

The location is great, our room was well kept and functional. It’s not super luxurious but very acceptable. The best was the amazing staff. Everyone was polite, friendly, helpful and extremely attentive, making you feel very comfortable. The breakfast was outstanding!!

Stayed in April 2024