Bed was not the most comfortable

Hotel was perfect. Clean, staff, breakfast, massage, afternoon tea, swimming pool

Stayed in April 2024

Could use a more modern update to the facility.

Friendly staff. Good breakfast.

Stayed in April 2024

NA

Everything was good . We loved half board dinner .... lobby is very beautiful and elegant. Especially piano that my daughter loved playing. All the staff is very helpful .

Stayed in March 2024

One minor issue was that the room needed a little maintenance with some of the floor panels chipped and scratched. But the only thing that really bothered me was the bellboy. We only had one small backpack for a quick overnight stay so we told him that we were OK with taking our own luggage to the room. He insisted and carried the bag (to the wrong room) before opening the correct room and then waiting for a tip. Tipping is not usual in Vietnam even though we regularly offered them for great service, but this bellboy had really done nothing to earn a tip. He awkwardly stood at the door for almost a minute before he realised he was not getting paid. He was the pretty much the only hotel staff member we encountered in a month of Vietnam travel that did not offer outstanding service.

Having a pool with a great view across the city was a drawcard and didn't disappoint. Plus the free afternoon tea was much better than expected and a nice bonus while chilling at the pool in the heat of the day. The bed was also very comfortable and the room had a great shower. Overall this hotel is excellent value for money and a good choice if you want to be near the main food street and walk to the dragon bridge.

Stayed in March 2024

Really lovely clean and modern 4 star hotel . Friendly and helpful staff

Stayed in March 2024

The hotel is beautiful, spotless, and has the most comfortable bed with the nicest sheets I have experienced in a long time.

Stayed in March 2024

The bathroom is not very user friendly the shower head is not adjustable and just blasts you in the face. And the lamps for the bedside tables are permanently fixed and at a terrible height making the bedside tables unusable.

This place is lovely to stay as bed was really comfy the staff were really helpful and the breakfast was lovely.

Stayed in February 2024

Massage services

Stayed in December 2023

No head shower.

Lobby has beautiful interior. Rooms are spacious. Kind and accommodating staff!

Stayed in January 2024

Black tea was missing! This seems hard to obtain in hotels, so we went out and bought our own!

Fantastic breakfast fit for Royalty! Huge buffet offering a wide variety of dishes. Attentive service. Great start to the day.

Stayed in January 2024

Very friendly staff, happy to chat and help out.

Stayed in January 2024

Nothing

Hotel is very nicely deco especially we were there during the Christmas season. Breakfast was more then enough with local n international spread, there were daily high tea included during our booking. Hotel is clean n room size is comfortable. Hotel is Centrally located. 15min walking distance to Dragon fridge, 10min to Han fridge, Con n Hans market for local snacks shopping. They were so many eating places near the hotel. A big thank you to Vi Mai, who t ook an effort to meet us on our check-in day n throughout our stay, introduced us to many local food, updating us on daily weather n recommended places to vists. Not forgetting the other friendly helpful staff we met were Nam, Huy & Tuyen, they took the effort to remember you, went out of their way to help us, they were really an asset to the Hotel. Will come back again. Thank you for the memorable stay.

Stayed in December 2023

Beds were creaky, creaks at every move. Other than that, no complaints!

Big beds, roomy space, comfortable stay

Stayed in December 2023

Nothing

The staff were excellent , very welcoming. Afternoon tea was lovely.

Stayed in November 2023

Driver of the 16 seater vehicle booked through the hotel to bring my family to hoi an should take care of passengers' safety. He couldnt wait to start the journey and drove off even before my aunt is fully seated and the door is not fully closed causing my aunt to lose balance and fell on the vehicle floor. She could have hurt herself.

Great panaroma city view from the gym, excellent stafr very helpful

Stayed in November 2023

Love staff there , beautiful design ! Will surely come back and recommend to friends .

Stayed in October 2023

Breakfast is good. The roads in this neighborhood are not well-maintained. A little further away from the river than I imagined.

Stayed in October 2023

Location is good, very near center. it is easy to find good restaurants around. The staff is good and helpful. breakfast is good with asian and continental options. THe hotel decoration is beautiful and very nice welcome drink when we arrived

Stayed in September 2023

Liked everything!

The staff were so nice and accommodating. I asked for a birthday package to be added on for my boyfriends birthday and they went above and beyond! The room was decorated and there was a birthday cake etc for when we arrived. Was so happy with it! The bed was sooooo comfy.

Stayed in October 2023

My husband and I cannot express how MUCH we loved staying at Sanouva. Yes - it’s close to so many things like the Dragon Bridge, the Night Market, Marble Mountains and the Lady Buddha, but the staff were our ABSOLUTE FAVORITE!!! This is a sweet boutique hotel and decorated in such a great way…so delightful. (I even got to play their piano in the lobby!) The managers, receptionists and bellhop/doormen went out of their way to assist us and made us feel unexpectedly important to them. Just amazing and endearing. They also helped connect us with a driver who spent the whole day with us as we explored the sights around….even in ridiculous rain. Our room had a magnificent view, the breakfast was so delicious and had numerous choices of foods to pick from. We would go back to Da Nang to be with these lovely people again in a heartbeat!

Stayed in September 2023

Someone telling me that I should tip some sertin people.. I had $7 or $8 USA dollars I felt on the night stand. I didn't take it with me because it's not there currency.. came back to a note thanks for the tip..

The price for what I got...

Stayed in September 2023

The shower spray and its temperature were difficult to control and the plug in the washbasin didn't work.

We only stayed for one night, so it's difficult to judge everything. The room was clean and adequate and the location good for the Han River and Dragon Bridge. We had a nice city view from the 15th floor. The staff were helpful and professional.

Stayed in August 2023

There wasn’t a gym.

Great location, beautiful clean hotel and great breakfast. Nam was so kind and so was the lady at the reception when we checked in, sorry I forgot your name.

Stayed in August 2023

None

Clean and pleasant, location is near to Han Market, Go! Shopping mall. Staff are attentive and helpful.

Stayed in August 2023