The only things that were an issue and they were only minor. We had trouble with the safe a couple of times, but the staff were quick to come and help fix the problem, the other thing was the WI-FI was very weak in our room at a certain time of the day.

I thought the property was very good and in a great location.

Stayed in March 2024

A small point but we thought the breakfast coffee needed improving and suggest that a hotel of this high quality should have a bean to cup coffee machine (or good quality pods).

The breakfast was very good and the staff were very friendly and helpful. Very good location. We would recommend to friends and family.

Stayed in March 2024

It is the issue of the breakfast. I feel that guests should have the option of the buffet or the chance to order a meal they would prefer. Continental or otherwise.

I did not have breakfast included with my room, The issue was that the buffet was the only option in the restaurant but it did not suit me, to much for the amount I was going to eat. The staff was great in dealing with this.

Stayed in March 2024

The breakfast choices were a bit limited

Good location. Pleasant staff.

Stayed in March 2024

There was a few small issues with the room, the a/c wasn’t working but the staff gave us a small fan to use which was nice and the toilet was leaking, but nothing to dampen the trip, if I was to stay in the warmer months I would probably avoid the smaller room we got as it would get a bit stuffy.

The customer service was excellent at the hotel, the spa, steam room and sauna was amazing and we got it to ourselves which was really special. We moved from another hotel just down the road because it was incredibly noisy, they put us directly beneath the kitchen I was suprised how quiet the silk path was compared to it, it was the right move to change hotels.

Stayed in February 2024

I liked everything about this property. It exceeded my expectations.

The location was excellent for walking around and seeing Hanoi. The staff was amazing. The room was excellent and very clean and the bed was very comfortable. We loved everything about this hotel and highly recommend it.

Stayed in January 2024

Should have had local food

Nothing great about the Bfast

Stayed in January 2024

No real compliance

Centrally located, good facilities, Pleasant staff, excellent breakfast,

Stayed in January 2024

Wi-Fi was slow at night

Stayed in January 2024

The hotel is in the middle of the old quarter, very well located. Breakfast and food at the restaurant were excellent. The service was fantastic.

Stayed in January 2024

Room a little small and water outflow bathtub got stuck.

Service were good

Stayed in December 2023

not much to dislike but if anything I think the TV could do with some more English Movie channels

the food and service is always exceptional and the team are fantastic. the location is great and so many Pho and other delicious food in the area

Stayed in December 2023

Cannot think of a single thing.

Silk Path Hanoi is a large (130 rooms), modern building centrally located in the Old Quarter. It's conveniently located near umpteen restaurants and coffee shops, and about 15-20 minutes walk in any direction to the major sights. Even the most basic rooms are spacious and contained everything we needed. Breakfasts were a feast with dishes from both east and west. However, the best thing about this hotel is its staff. All members of staff, from porters to breakfast staff, to those at the front desk, are encouraged to chat to the customers and help and advise in any way they can. As a consequence, we felt so very welcomed and at home. Our itinerary included 5 separate visits to Hanoi, and after the first visit we were always upgraded to a better room, after of course being greeted like old friends at reception! I was very sorry to say goodbye for the last time.

Stayed in November 2023

A fabulous small hotel in a great location by the lake in Hanoi. Walking distance to many great sites. Friendly and helpful staff. Highly recommend.

Stayed in October 2023

Nothing.

Atmosphere very friendly. Lovely staff with time to talk to you. Greeted on return like old friends. Central location ideal for walking to Hanoi tourist sights to both east and west. Amazing breakfasts, both Vietnamese and western.

Stayed in November 2023

Good value, convenient location, friendly & helpfull staff

Stayed in September 2023

Room smaller than cheaper places

Great location, close to hood places to eat and train street

Stayed in October 2023

Spa could of done with being open later as we wanted to use jacuzzi but closes at 9.30. Beds were a bit hard but most hotel mattresses are

Hotel is beautiful, clean and well kept. Rooms were decent size, didn't have breakfast or use spa so cannot comment

Stayed in October 2023

the team at this property are always fantastic. the hotel is small but well appointed and its very clean. Location is great and so convenient . certainly will be back

Stayed in September 2023

Staff were extremely helpful . Hotel allowed us to leave our luggage there for a few days even before we checked in as we flew in and took an overnight bus to Sapa on that day

Stayed in September 2023

No pool, the toilet a bit small, water pressure for the bathtub is slow. And they assigned a room with big window seeing the hotel corridor.

Location is closed to train street and the lakeside. Bed is comfortable, breakfast is good especially Pho. staffs really helpful.

Stayed in September 2023

I think the gym or sauna not great.

I always enjoy staying at this place. the team are friendly and professional and the property is conveniently located in a great street.

Stayed in August 2023

Not particularly.

Friendly reception. Clean rooms and functional and comfortable bathrooms. quiet environment.

Stayed in August 2023

Nothing

All good

Stayed in August 2023