195-199 Hang Bong Street, Hoan Kiem, Hanoi, Vietnam
#282 of 872 hotels in Hanoi
Guests' ChoiceBased on 112 hotel reviews
8.7Cleanliness
9.2
Comfort
9.1
Location
9.2
Facilities
8.8
Staff
9.5
Value for money
8.7
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 May 2024
Thorp
New ZealandThe staff are excellent and very welcoming. The room was large and with a view.
Stayed in April 2024
Reviewed: 21 April 2024
Dennis
AustraliaThe only things that were an issue and they were only minor. We had trouble with the safe a couple of times, but the staff were quick to come and help fix the problem, the other thing was the WI-FI was very weak in our room at a certain time of the day.
I thought the property was very good and in a great location.
Stayed in March 2024
Reviewed: 8 April 2024
Jefferson55
United KingdomA small point but we thought the breakfast coffee needed improving and suggest that a hotel of this high quality should have a bean to cup coffee machine (or good quality pods).
The breakfast was very good and the staff were very friendly and helpful. Very good location. We would recommend to friends and family.
Stayed in March 2024
Reviewed: 2 April 2024
Andrew
United KingdomIt is the issue of the breakfast. I feel that guests should have the option of the buffet or the chance to order a meal they would prefer. Continental or otherwise.
I did not have breakfast included with my room, The issue was that the buffet was the only option in the restaurant but it did not suit me, to much for the amount I was going to eat. The staff was great in dealing with this.
Stayed in March 2024
Reviewed: 23 March 2024
Liz
United KingdomThe breakfast choices were a bit limited
Good location. Pleasant staff.
Stayed in March 2024
Reviewed: 5 February 2024
Jake
AustraliaThere was a few small issues with the room, the a/c wasn’t working but the staff gave us a small fan to use which was nice and the toilet was leaking, but nothing to dampen the trip, if I was to stay in the warmer months I would probably avoid the smaller room we got as it would get a bit stuffy.
The customer service was excellent at the hotel, the spa, steam room and sauna was amazing and we got it to ourselves which was really special. We moved from another hotel just down the road because it was incredibly noisy, they put us directly beneath the kitchen I was suprised how quiet the silk path was compared to it, it was the right move to change hotels.
Stayed in February 2024
Reviewed: 27 January 2024
Erik
United StatesI liked everything about this property. It exceeded my expectations.
The location was excellent for walking around and seeing Hanoi. The staff was amazing. The room was excellent and very clean and the bed was very comfortable. We loved everything about this hotel and highly recommend it.
Stayed in January 2024
Reviewed: 23 January 2024
Rienzie
United StatesShould have had local food
Nothing great about the Bfast
Stayed in January 2024
Reviewed: 22 January 2024
Henry
United StatesNo real compliance
Centrally located, good facilities, Pleasant staff, excellent breakfast,
Stayed in January 2024
Reviewed: 14 January 2024
Tedford
United StatesWi-Fi was slow at night
Stayed in January 2024
Reviewed: 7 January 2024
Philipp
GermanyThe hotel is in the middle of the old quarter, very well located. Breakfast and food at the restaurant were excellent. The service was fantastic.
Stayed in January 2024
Reviewed: 15 December 2023
Yew
MalaysiaRoom a little small and water outflow bathtub got stuck.
Service were good
Stayed in December 2023
Reviewed: 11 December 2023
Michael
Australianot much to dislike but if anything I think the TV could do with some more English Movie channels
the food and service is always exceptional and the team are fantastic. the location is great and so many Pho and other delicious food in the area
Stayed in December 2023
Reviewed: 1 December 2023
Shirin
United KingdomCannot think of a single thing.
Silk Path Hanoi is a large (130 rooms), modern building centrally located in the Old Quarter. It's conveniently located near umpteen restaurants and coffee shops, and about 15-20 minutes walk in any direction to the major sights. Even the most basic rooms are spacious and contained everything we needed. Breakfasts were a feast with dishes from both east and west. However, the best thing about this hotel is its staff. All members of staff, from porters to breakfast staff, to those at the front desk, are encouraged to chat to the customers and help and advise in any way they can. As a consequence, we felt so very welcomed and at home. Our itinerary included 5 separate visits to Hanoi, and after the first visit we were always upgraded to a better room, after of course being greeted like old friends at reception! I was very sorry to say goodbye for the last time.
Stayed in November 2023
Reviewed: 17 November 2023
Natalie
AustraliaA fabulous small hotel in a great location by the lake in Hanoi. Walking distance to many great sites. Friendly and helpful staff. Highly recommend.
Stayed in October 2023
Reviewed: 13 November 2023
Shirin
United KingdomNothing.
Atmosphere very friendly. Lovely staff with time to talk to you. Greeted on return like old friends. Central location ideal for walking to Hanoi tourist sights to both east and west. Amazing breakfasts, both Vietnamese and western.
Stayed in November 2023
Reviewed: 29 October 2023
Vitran16
VietnamGood value, convenient location, friendly & helpfull staff
Stayed in September 2023
Reviewed: 26 October 2023
Lien
United KingdomRoom smaller than cheaper places
Great location, close to hood places to eat and train street
Stayed in October 2023
Reviewed: 2 October 2023
Jack
United KingdomSpa could of done with being open later as we wanted to use jacuzzi but closes at 9.30. Beds were a bit hard but most hotel mattresses are
Hotel is beautiful, clean and well kept. Rooms were decent size, didn't have breakfast or use spa so cannot comment
Stayed in October 2023
Reviewed: 2 October 2023
Michael
Australiathe team at this property are always fantastic. the hotel is small but well appointed and its very clean. Location is great and so convenient . certainly will be back
Stayed in September 2023
Reviewed: 30 September 2023
Charmaine
SingaporeStaff were extremely helpful . Hotel allowed us to leave our luggage there for a few days even before we checked in as we flew in and took an overnight bus to Sapa on that day
Stayed in September 2023
Reviewed: 21 September 2023
Antonio
ItalyBeautiful staff, this is my second time i book there and it's always a pleasure.
Stayed in September 2023
Reviewed: 15 September 2023
Andrew
Hong KongNo pool, the toilet a bit small, water pressure for the bathtub is slow. And they assigned a room with big window seeing the hotel corridor.
Location is closed to train street and the lakeside. Bed is comfortable, breakfast is good especially Pho. staffs really helpful.
Stayed in September 2023
Reviewed: 28 August 2023
Michael
AustraliaI think the gym or sauna not great.
I always enjoy staying at this place. the team are friendly and professional and the property is conveniently located in a great street.
Stayed in August 2023
Vegacervera, Spain
Mayrhofen, Austria
Mendoza, Argentina
Castiadas, Italy
Dikili, Turkey
Montpellier, France
Maidenhead, UK
Warsaw, Poland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content