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Reviews of Casablanca Hotel 2 stars

44 Nguyen Cong Tru, Hue, Vietnam

#137 of 173 hotels in Hue

Guests' Choice

Review score

Based on 35 hostel reviews

7.5

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.4

  • Location

    8.6

  • Facilities

    7.3

  • Staff

    8.5

  • Value for money

    8.0

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 8 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    We extended our stay and did not get breakfast included even though we paid the booking price.

    Stayed in April 2024

  • Reviewed: 20 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 1 night
    • Submitted via mobile

    No poblem

    Everthing.

    Stayed in April 2024

  • Reviewed: 3 March 2024

    6.0
    Just ok.
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff didn't speak a word of English. The air-conditioner was very poor, and staff couldn't get it to work properly.

    Stayed in February 2024

  • Reviewed: 1 February 2024

    6.0
    You get what you pay for I guess.
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The owner is quite rude and would give bad looks every time you went in and out of the property. The window would not close and the noise from the street made it impossible to sleep until at least midnight.

    The location is good. However, in this area locals are constantly harassing you trying to sell you stuff.

    Stayed in January 2024

  • Reviewed: 24 December 2023

    8.0
    Great and the best suitable choice for sleeping only
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No tivi, quite noisy because of other rooms

    Clean, comfortable, in the center of the city, many good food places around

    Stayed in December 2023

  • Reviewed: 24 December 2023

    8.0
    A great room in Hue
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    It is on a busy street, so there can be a lot of traffic noise. But otherwise, a great stay.

    I was a little worried about this booking as I had seen some bad reviews on Google maps before checking in. But I was very happy with my room! It was clean, spacious for 1 and comfortable. The aircon worked well and wasn't too loud (as can be the case in some places). The bathroom was functional and clean.

    Stayed in December 2023

  • Reviewed: 13 December 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The hotel is located on quite busy street, so it may be a bit nosy.

    The room was nice and comfortable. But the best part of the stay here was the hotel stuff. Unfortunately, I don’t know the name of the administrator, but she was very helpful and attentive to us. She helped us with laundry and motorbike. Near the hotel a lot of good places to eat and convenient store. Nice experience!

    Stayed in December 2023

  • Reviewed: 18 October 2023

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    If you‘re not keen of animals be warned there may be some geckos in the room but you rarely see them

    It was really close to some good restaurants and bars. The staff was really friendly and helpful. Also they do the laundry for just 10k per kg what is the cheapest I paid so far. Really nice the laundry was also done in the afternoon the same day.

    Stayed in October 2023

  • Reviewed: 18 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Not as cute as on the pictures. Noisy environment (busy street, loud music from the neighborhood)…

    Close to the center

    Stayed in July 2023

  • Reviewed: 26 May 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Moldy room

    Friendly staff, nice location

    Stayed in May 2022

  • Reviewed: 10 April 2024

    10
    Great experience!
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything is good!

    The place is clean, cute and comfortable. The staff is lovely and help us with everything.

    Stayed in April 2024

  • Reviewed: 9 April 2024

    1.0
    Stay away from Casablanca Hotel. Misleading information, poor conditions, and suspicious practices.
    • Leisure trip
    • Group
    • Deluxe Family Room
    • Stayed 4 nights
    • Submitted via mobile

    My recent stay at Casablanca Hotel was disappointing. The room condition was poor, with visible mold on the bed sheets, not matching the Booking.com listing. Additionally, I received a suspicious phone call urging cancellation due to a pricing error, raising concerns about the hotel’s integrity. I had to seek alternative accommodation, impacting my trip. I do not recommend staying here.

    Stayed in April 2024

  • Reviewed: 16 February 2024

    1.0
    Very bad
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Dirty wardrobe Bad fridge Bad window (cannot open) Dirty blanket

    Nothing

    Stayed in February 2024

  • Reviewed: 31 January 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything was perfect.Location,kindness and early check out.

    Stayed in January 2024

  • Reviewed: 7 December 2023

    1.0
    Bad hotel. Never choose this again
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    I booked Casablanca, but when I checked in, they said there's no room and moved us to Nana hotel ( cheap, dirty and unfriendly staff) without any apology. So rude

    Nothing

    Stayed in December 2023

  • Reviewed: 14 November 2023

    5.0
    Not bad for a short stay. cheap hotel you get what you pay for
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The towels where dirty, the bathroom was dirty aswell. The bed sheets looked used so we ask the girl at reception to get a change of towels and sheets and very kindly she change them for us. Also it was very nosy during the night, people will keep their door room open and you could hear all their conversations.

    Good location and the girl at reception was very nice

    Stayed in November 2023

  • Reviewed: 20 April 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Nice owners, high hospitality level. Taking into account that there were not free single room in the city on holidays, I took this room with 5 bedroom and the price was still affordable.

    Stayed in April 2023

  • Reviewed: 10 March 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very good value for money, excellent location

    Stayed in March 2023

  • Reviewed: 17 August 2022

    10
    Exceptional
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very comfortable bedroom, close to busy road, easy travel, best reception ever.

    Stayed in August 2022

  • Reviewed: 25 April 2022

    3.0
    Poor
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    The Room and the entire Hotel is unfortunately not clean and the room was full with mold. The bed was not comfortable at all, the street and the hotel was very noisy during the night. Cant recommend this place at all if you are looking for q clean and quiet place

    The Lady in the Hotel was very nice and she tried to help during our short stay.

    Stayed in April 2022

  • Reviewed: 21 April 2022

    2.0
    Staff tried their best but basic hygiene was questionable, wouldn't go again
    • Leisure trip
    • Group
    • Deluxe Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    The room's cleanliness was severly lacking. It hadn't been dusted or vaccumed in a while, dust accumulated above shelves and under beds (from this it is easy to huess mopping hadn't occured in a while too, or other cleaning procedures). The linens were stained for the most part, maybe they were washed but not bleached. We also found a dying cockroach under one of the beds-- it can be noted that although service came to do the beds, they did not bother to do anything about it. There was also an empty can of coke under another bed. The bathroom was very basic, with the shower being the room itself. It hadnt been cleaned properly in a while, when the shower was first turned on, both dust and residues were drained from the floor with the water.

    The location was the biggest highlight of the property. Shops were less than a minute walk away, and the city center was located 15 minutes away. Clubs and bars are also very close for those who enjoy partying (5-10min). The owner proposed to take care of the laundry in our stead, at market price (~20k/kg)-- after hearing part of our feedback she halved the price as service recovery.

    Stayed in April 2022

  • Reviewed: 13 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 3 nights

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: 27 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: 18 March 2024

    9.0
    Good location, very nice rooms (she changed for us from a twin to a double room) and they clean our room everyday
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 8 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2024

Showing 1 – 25

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