Pango Road, 0000 Port Vila, Vanuatu
#20 of 53 hotels in Port Vila
Guests' ChoiceBased on 141 hotel reviews
8.2Cleanliness
8.9
Comfort
8.8
Location
8.5
Facilities
8.1
Staff
9.2
Value for money
8.0
Free WiFi
6.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 April 2024
Digi
New ZealandWe have stayed at Nasama Resort for 7 nights. Apart from the swimming pool, there is no other facility or program for the guests. The sea is rough. The beach and the so-called safe-to-swim lagoon were set on a rough surface area, which was not inviting and not what we expected. The extra night we stayed in room 118, the door can push to open while we locked. and the air conditioning switched off every 15 to 20 minutes.
The room is clean and spacious!
Stayed in March 2024
Reviewed: 6 April 2024
Tushar
AustraliaCleanliness of the beach
Staff, first and foremost, especially the receptionists Ashely and Sharlyn; general atmosphere, location - almost everything was good.
Stayed in April 2024
Reviewed: 14 February 2024
Colin
AustraliaNice people, good accommodation, nice pool and beach
Stayed in January 2024
Reviewed: 9 February 2024
Liz
New ZealandCould do with some refurbishment in the room, eg the blinds didn't work very well, amongst other cosmetic things
It was very good value for money
Stayed in January 2024
Reviewed: 15 January 2024
Emma
New ZealandMore resources for activities around Vanuatu would have been helpful.
Both restaurants were great, access to pool and amenities was super. Resort had character and charm, staff were all lovely and accomodating and made us feel so welcome.
Stayed in January 2024
Reviewed: 10 January 2024
Jo
AustraliaI probably wouldn’t want to stay here for a longer period/ whole trip.
The bed/pillows was the most comfortable I have slept in while travelling. All staff were friendly and helpful. Cafe Vila meals were excellent!
Stayed in January 2024
Reviewed: 4 January 2024
Chi
AustraliaCommunication from staff could have been better. Speed of food service definitely on Vanuatu Island time but have experienced that everywhere.
Great little resort, not too many apartments. Cafe Vila and 3 Pigs were a standout, with great food, ala carte breakfast and decent choices for dinner.
Stayed in January 2024
Reviewed: 29 December 2023
Tammy
AustraliaWasn't really anything we didn't like. I would say that if you're a couple looking for a couples quiet vacation this wouldn't be it as it's more family orientated
Was a great site, fantastic pool, roomy rooms with everything needed onsite. Staff very friendly and helpful
Stayed in December 2023
Reviewed: 28 December 2023
Gwendal
AustraliaGood location, nice staff, food was great (local produce used in one kitchen and the other kitchen was more western cuisine)
Stayed in December 2023
Reviewed: 26 November 2023
Mark
Australiatoo many locals drinking at night
like my stay
Stayed in November 2023
Reviewed: 21 November 2023
Jani
AustraliaBreakfast was good a la carte, but the options get boring and you've soon tried everything.
The pool was nice and central, the rooms/buildings were well built and high standards. The "beach" was very smalle and the whole waterfront quite unutilized. The whole island was still recovering from a bad taifuun.
Stayed in October 2023
Reviewed: 12 November 2023
Paul
AustraliaNot a good variety of tours on offer Snorkeling gear was terrible it was dirty an in very poor condition
Pool is excellent plenty of chairs it was kept clean with a wonderful view.Breakfast each morning was fantastic Staff are friendly, food was delicious
Stayed in November 2023
Reviewed: 3 November 2023
Kim
AustraliaThe beach is a bit too exposed to the wind as are the balconies and the pool area became unpleasant due to high winds for the whole week. Perhaps there could be a few activities for children and a bit of organised fun, we ended up playing soccer with the local kids on the small sand area of the beach, which was a highlight of our trip. But that came about organically, perhaps a few activities could be set up for kids at the hotel to meet each other and play, like organised volleyball match.
The rooms were large and the food in the two cafes were of good quality. The reception staff were nice.
Stayed in October 2023
Reviewed: 1 November 2023
Lilly
AustraliaGreat eateries close by. Dated but comfortable accommodation.
Stayed in October 2023
Reviewed: 1 November 2023
Liz
New ZealandChairs on the balcony were adequate but a sun lounger would have also been good for extra relaxation. Our wardrobe doors kept getting stuck so we couldn’t open them very far. We told reception but nothing was done. Service in the Cafe Vila was sometimes very slow. The food at Three Pigs Restaurant was okay but the music very loud all the time. When the weather was bad we had no choice but to sit inside so there was no escape from the noise.
Our room was comfortable and close to the beach and pool. Cafe Vila serves a good range of food to a high standard. The staff were very friendly and helpful. We were there during an unexpected cyclone and the staff handled it well. I enjoyed the massage near the pool. It was lovely that was available on site. Easy access to town makes Nasama a good choice.
Stayed in October 2023
Reviewed: 10 October 2023
Joanne
AustraliaNot much to do on bad weather days ?
Big room clean & pool ok
Stayed in October 2023
Reviewed: 7 October 2023
Liz
AustraliaThe room needs a little maintenance, the lights didn’t all work.
Beautiful location, great food
Stayed in October 2023
Reviewed: 7 October 2023
Lee
AustraliaWIFi is average . And one of the restaurants was closed on Monday night . A small detail but was inconvenient .
Great location and amazing friendly staff, particularly in the restaurants and special mention to Elizabeth who epitomises outstanding friendly service . Very comfortable, spacious and clean rooms. Location is out of town but close enough to still enjoy town.
Stayed in October 2023
Reviewed: 5 October 2023
Classa
AustraliaI would have liked a traditional Vanuatu dish available on the breakfast menu (food was great though).
Great views and comfortable rooms. Breakfast menu had good variety and food was delicious. Great to have a mini kitchen to be able to make your own meals. The staff were all really friendly and helpful. Quiet location out of the centre of Port Vila.
Stayed in October 2023
Reviewed: 28 September 2023
Egleton
Australiaapartments are a little dated.
staff were wonderful, apartment was spacious & restaurants great.
Stayed in September 2023
Reviewed: 19 September 2023
Ruslana
AustraliaThere was no gym unfortunately, and in some areas the property looked like it could use some love, renovations, but not critical
Clean and quiet, big rooms with a restrain terrace, easy access to the pool and the beach, nice little lagoon war so comfortable to swim and snorkel. 2 great restaurants with yummy food (highly recommend the food in both restaurants ) and nice friendly staff, the managers of the property were so good, the gentlemen, sorry I can’t remember his name and Sharlyn made everything possible and impossible to make or stay better. The hotel is a great value for money as well!
Stayed in September 2023
Reviewed: 14 September 2023
Mark
AustraliaSolar hot water had its moments in ongoing cloudy weather, disappointing to see local kids being allowed to use the pools and sun lounges on the weekend (at the expense of paying guests)..
Lovely waterfront location, two restaurants on site with better food than most in Vanuatu, good kitchenette in room, east to get bus at door to downtown and markets, cheerful staff
Stayed in September 2023
Reviewed: 10 September 2023
Dawn
AustraliaBreakfast great but I think tea and coffee should be added with a juice as part of the breakfast package
Great room views balcony, loved the kitchen in the room for cooking. Beautiful breeze at night for sleeping and ocean sounds didnt need the air conditioner. Had a leak in toilet they were on to it straight away and changed the shower head for us great response
Stayed in September 2023
Reviewed: 9 September 2023
Ganey
AustraliaThe staff we amazing, and the two restaurants at the front of the property are two of the best ones on the island and the service was fantastic. Great location and close to town
Stayed in September 2023
Innsbruck, Austria
Cedar City, USA
Montebelluna, Italy
Parksville, Canada
Menaggio, Italy
Malia, Greece
Sarajevo, Bosnia-Herzegovina
Tbilisi City, Georgia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content