Drakensberg, 3257 Underberg, South Africa
#17 of 37 Holiday rentals in Underberg
Guests' ChoiceBased on 55 hotel reviews
8.7Cleanliness
9.3
Comfort
9.2
Location
9.2
Facilities
9.2
Staff
9.3
Value for money
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 30 April 2024
Nomali
South AfricaThere is nothing that we did not like. We are all planning to visit the place again.
I like everything. The location so peacefully. The entire place, the activities. The place is super clean. The staff were friendly, proffessional and welcoming . The restaurant food was good. Once again compliments to the chef. We had dinner at Begville Restaurant if not Bergview.
Stayed in April 2024
Reviewed: 7 April 2024
Justin
South AfricaEverything was great
Stayed in April 2024
Reviewed: 28 December 2023
Jenna
United KingdomJust a few issues in the unit, we had three leaks in the roof, two in the lounge and one in the bedroom. The kitchen could also do with a chopping board and non stick frying pans.
The setting is incredible, so much for children to do and do many beautiful walks. The views are stunning, the staff are so friendly and all the attractions looked great (although the weather stopped us using them)
Stayed in December 2023
Reviewed: 9 September 2023
Sanesh
South AfricaGreat accommodation, staff are super friendly and helpful. Lots of activities for kids as well as adults.
Stayed in August 2023
Reviewed: 8 July 2023
Sharonk
South AfricaIn our unit No. 124 the double bed was very uncomfortable, the pillows were also either too soft, too hard or lumpy. The bath towels were small especially when your adult boys are over 6ft, though they were plentiful. Also during load shedding the generator goes on at night and is very noisy in the main bedroom.
The location of the Drakensberg Gardens resort and particularly Fairways is absolutely fabulous, there is something for everyone; hiking, biking, golf, fishing, many kiddies fun areas, teenage places to escape and still be safe, with attentive staff all over. The unit 124 at Fairways has everything you need for a family / friend group stay. Having a washing machine and tumble drier makes longer stays very easy.
Stayed in July 2023
Reviewed: 22 June 2023
Inben
South AfricaBetter coffee! Better directions on trail maps please
Great
Stayed in June 2023
Reviewed: 8 May 2023
Gordon
South AfricaNothing
Not applicable
Stayed in May 2023
Reviewed: 20 February 2023
Shiven
South Africathe pot holes on the road to the incredible restort.
Stayed in February 2023
Reviewed: 19 February 2023
Yugen
South AfricaLocation was amazing and facilities was more than amazing.
Stayed in January 2023
Reviewed: 17 February 2023
Germiquet
South AfricaNothing, we honestly have no compalints. I would however just like to make the owners aware that there is an unpleasant odour in the loft room. Not sure why, maybe it just needs a good clean of the carpets etc.
We loved the location and the amazing facilities.
Stayed in January 2023
Reviewed: 24 December 2022
Bianca
South AfricaThe chalet was quite basic for the amount you pay. Perhaps you are paying more for the resort than the actual chalet. The bedroom curtains are almost see-through and let in all the light so you can't sleep in. We brought our kids block-out material but it was a mission to put up on all the bedroom windows. We would have loved a fan in the room too. It got quite hot in the middle of the night. There are no fans or aircons. The ensuite bathroom and bedroom are not completely separate so once our daughter was asleep in our room, we couldn't shower or use our bathroom or it would wake her. Perhaps more windows could have the bars for baboons so we can open more windows.
My 2 year old son absolutely loved it! There is so much for kids of all ages to do so they really never get bored :) It's so nice to be outdoors in such beautiful surroundings all the time. We walked everywhere and the grounds and mountain views are stunning. It was great to have the unit so close to the kids play area and the pool. We enjoyed the fire place in the evenings and the jacuzzis on the cooler rainy days we had. It was great to have such a well stocked convenience store just down the road. My son loved the water slides, heated pool, putt-putt and all the lovely playgrounds. I went on an awesome experienced horse ride which I thoroughly enjoyed.
Stayed in December 2022
Reviewed: 1 December 2022
Raeesah
South Africajust the road leading up here
absolutely clean and comfortable with amazing staff and facilities. will definitely book here again
Stayed in December 2022
Reviewed: 14 August 2022
Jenny
AustraliaThe road to get this is very potholed.
Location, service, comfort all outstanding!
Stayed in August 2022
Reviewed: 15 July 2022
Ramdeen
South AfricaNothing to complain about except the shower for water outside the shower.
The chalet had everything one could wish for away from home. The location, amenities and view were excellent.
Stayed in July 2022
Reviewed: 8 July 2022
Roshila
South AfricaThere was only 1 heater in winter. People from warm areas like Durban find the cold unbearable and we should have at least 2 heaters in winter. Woman might not find it easy to lite a fire every night and once the fire is out the chalet is extremely cold. Next time i will bring my own heater which might be dangerous, less risk if if the an oil heater is provided. I will not visit if I am not allowed to bring extra heater. I asked for an extra heater and was denied.
Everything was good lots of food options, entertainment for all ages with the adventure park (rope course and zipline) we were not bored
Stayed in July 2022
Reviewed: 30 June 2022
Kholiwe
South AfricaBaboons
Spa , breakfast, horse riding
Stayed in June 2022
Reviewed: 25 June 2022
Lorraine
South AfricaThe only thing I missed was not having a folding chair to take outside and sit in the sun. I can no longer go on walks so while the others went I wanted to sit in the sun.
The setting of the whole Hotel complex is lovely, located in the bowl of the mountains, with easy, short walks nearby and more strenuous ones into the mountains easily accessible. Since I was last there it has expanded a lot with numerous play areas for young and older people. There is plenty to do and so much choice. My husband and I had out Honeymoon here in June 1964 and have been back many times over the years.
Stayed in June 2022
Reviewed: 16 May 2022
Akeems
South AfricaThe staff at the reception office were rude and arrogant
The mountain view
Stayed in May 2022
Reviewed: 5 May 2022
Sabelo
South AfricaThe tv screen is too small
The views are stunning
Stayed in May 2022
Reviewed: 19 January 2022
Louise
South AfricaWeather was poor so as a result we ate at the restaurants. the menus were very basic and became boring at the end of our stay. The coffee shop in the hotel was not very inviting - staff could be friendlier.
Beautiful setting. Enjoyed the walks and breakfast at the golf club house.
Stayed in December 2021
Reviewed: 16 December 2021
Sagrie
South AfricaGreat location
Stayed in November 2021
Reviewed: 20 November 2021
Susan
South AfricaCannot fault a thing honestly!
Took our staff to Fairways for a team build. Exceptional service from the staff ...cannot praise them enough!! Fantastic experience and great venue all round 10/10
Stayed in October 2021
Reviewed: 25 June 2021
Rob
South AfricaKnives for cutting food were blunt
Clean with good amenities
Stayed in June 2021
Reviewed: 31 May 2021
Lawrence
South AfricaOld towels .Insufficient pans,toaster wont stay down
Good facilities with hotel and golf course .Excellent hiking area
Stayed in May 2021
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content