5 Akademie Street, 7690 Franschhoek, South Africa
#1 of 25 hotels in Franschhoek
Guests' ChoiceBased on 168 hotel reviews
9.7Cleanliness
9.9
Comfort
9.9
Location
9.8
Facilities
9.9
Staff
9.9
Value for money
9.2
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 10 August 2022
Mario
South Africano dinner options
staff attitude
Stayed in August 2022
Reviewed: 18 July 2022
Chido
United Kingdomeverything was perfect. It exceeded all expectations
Stayed in July 2022
Reviewed: 20 June 2022
Giles
United KingdomNothing!
We loved this place! It lives up to and even exceeds what we read and saw before booking. Its a haven of calm tranquillity, with friendly staff and beautifully presented rooms and common areas. The bedroom was one of the nicest I've stayed in anywhere in the world. Staff are great and couldn't be more helpful.
Stayed in March 2022
Reviewed: 12 June 2022
Kathleen
IndonesiaThat we had to leave!
This is one of the most beautiful hotels we’ve ever stayed at and the customer service was unparalleled. From the moment we arrived until the moment we departed our every need was anticipated and catered to. The owner Declan was very friendly, helpful, knowledgeable of the area and had impeccable attention to detail. Our room was large, comfortable and filled with locally made products (bath products, wine, chocolates, etc.). We loved the delicious breakfast and evening cocktails by the fire (all complimentary of course!) in the orangerie. Highly recommend this hotel to anyone visiting Franschhoek and can’t wait to come back.
Stayed in May 2022
Reviewed: 31 May 2022
Lesley
United KingdomNothing
Spectacular- we have stayed before and our second visit was just as wonderful as our first. Breakfast is superb and the free bar in the evening is a real treat. Staff always on hand and very helpful. Perfect location for restaurants. Everything you could possibly want is catered for.
Stayed in April 2022
Reviewed: 19 May 2022
Susan
South AfricaNothing
The hotel was perfectly managed and the breakfast was simply excellent.
Stayed in May 2022
Reviewed: 30 April 2022
Koral
Israeleverything!!!!
Stayed in April 2022
Reviewed: 9 April 2022
Sarah
South AfricaNothing
everything
Stayed in April 2022
Reviewed: 15 March 2022
Gerard
United Kingdomthe staff and management were second to none. friendly and accommodating.
a beautiful presented hotel, ideal location.
Stayed in March 2022
Reviewed: 7 March 2022
Alex
United Kingdomnothing here not to like
Everything was excellent.... world class infact
Stayed in March 2022
Reviewed: 5 March 2022
Amanda
United KingdomThe level of service is second to none. The team are so helpful and accommodating and nothing is too much trouble.
Stayed in March 2022
Reviewed: 26 February 2022
Mariska
United KingdomNothing
Everything, you can not fault this Hotel in any way!
Stayed in February 2022
Reviewed: 24 February 2022
Wendy
Czech Republicnothing
Beautiful hotel, excellent service, romantic, exclusive experience
Stayed in February 2022
Reviewed: 24 February 2022
Wendy
Czech Republicnothing
gorgeous design, wonderful service
Stayed in February 2022
Reviewed: 22 February 2022
John
United KingdomHaving to leave
Our room was spacious and had a wonderful chill out area with pool The service was amazing all staff were so attentive we would recommend staying at the hotel to our friends The greenhouse/orangey especially atmospheric for a night cap!
Stayed in February 2022
Reviewed: 5 December 2021
Lubner
United Kingdomabsolutely nothing
incredible hospitality, beautiful rooms and very convenient
Stayed in December 2021
Reviewed: 10 August 2021
Johan
South AfricaAll our needs were met - great place for a break-away weekend for locals.
Wonderful, friendly hospitality and reception. Spacious, comfortable rooms and beautiful courtyard - even on a balmy winter's afternoon. The free drinks and warm fire at the Orangerie room later the evenings was such a lovely gesture. Spectacular breakfast!
Stayed in August 2021
Reviewed: 21 June 2021
Sean
GreeceNothing. Everything was great!
Declan, the host, was charismatic, helpful and incredibly passionate. The hotel itself is absolutely spectacular and one of the most beautiful locations we have ever been to. The bottomless wine and fire every evening was also unique and special. I could continue but I think you get the point.
Stayed in June 2021
Reviewed: 17 June 2021
Jan
South AfricaNothing
Great care in the details
Stayed in June 2021
Reviewed: 12 February 2023
Mark
United Arab Emiratespower load shedding (but this is a South Africa thing!)
uniqueness. all inclusive. breakfast.
Stayed in February 2023
Reviewed: 27 January 2023
William
United Kingdomwe loved everything
Great location and amazing team running the hotel. The breakfast was amazing.
Stayed in January 2023
Reviewed: 2 April 2022
Abhishek
IndiaA Bit Pricey
The Host
Stayed in April 2022
Reviewed: 31 May 2024
Brian
South AfricaThere are no comments available for this review
Stayed in May 2024
Reviewed: 15 April 2024
Oliver
Hong KongThere are no comments available for this review
Stayed in March 2024
Reviewed: 13 March 2024
Tom
United StatesThere are no comments available for this review
Stayed in February 2024
Déols, France
Ludlow, USA
Guangzhou, China
Saint Petersburg, Russia
Oz, France
Madrid, Spain
Florence, Italy
New York, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content