Bakubung Gate Pilanesberg National Park North West, 0318 Pilanesberg, South Africa
#5 of 12 hotels in Pilanesberg
Guests' ChoiceBased on 211 hotel reviews
9.2Cleanliness
9.4
Comfort
9.6
Location
9.5
Facilities
9.4
Staff
9.2
Value for money
8.7
Free WiFi
9.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 May 2024
Lynne
South AfricaThe stairs to the car
The outdoor indoor facilities
Stayed in March 2024
Reviewed: 20 May 2024
Shonel
South AfricaCheckout was at 10am but staff arrived at 9am to prompt you out the house.
Excellent location, comfortable, lovely heated pool and fire place.
Stayed in May 2024
Reviewed: 17 May 2024
Jill
New ZealandIt is starting to get a bit tired looking.
Stunning location
Stayed in April 2024
Reviewed: 13 May 2024
Renate
South AfricaMentioning the wifi password
Location was perfect and it was easy to collect the keys. Unfortunately they forgot to mention the wifi password but other then that it was exceptional.
Stayed in May 2024
Reviewed: 9 May 2024
Melissa
South AfricaNa
So many things went wrong with our weekend from check in to spa to shuttle but the amazing customer service we received is out of this world. 🙌
Stayed in May 2024
Reviewed: 6 May 2024
Shamara
CyprusThe house needs another geyser. The hot water gets cold after 2 people shower however the house is equipped for 6 people.
Stayed in May 2024
Reviewed: 4 May 2024
Nelson
South AfricaThe nearby poor communities close to the area. The workers asking for cold drinks and piece jobs, washing cars. Noisy neighbours at number 14, luckily it was only for 1 day. The WiFi was not working for the TVs, could not watch Netflix, etc.
The villa was exactly like in the pictures, beautiful. The beautiful nature surrounding the estate, elephants were regular visitors. The facilities were good, the gym, tennis courts, and swimming pools
Stayed in May 2024
Reviewed: 3 May 2024
Christella
South AfricaKitchen paper towels should be provided
All good . We had kids so we did breakfast at home
Stayed in May 2024
Reviewed: 29 April 2024
Snyckers
South AfricaWe were surprised that there were two long term projects on the go the entire weekend. Firstly, the property next door is being built, with builders, machines and noise through friday and saturday, as well as green groundsheets blocking parts of the view of the bush. More worrying is the sewage project that ran the entire weekend. The hotel and lodge is redoing their septic tanks and have trucks pumping sewage from 7-7 everyday - right next to the property. This makes staying at the property nearly impossible during the day. The noises are constant, but more problematic is the strong smell of sewage pervading the entire property, making it impossible to lounge at the pool, or enjoy any of the amenities. Even eating is not pleasant. We had german guests who found the entire process disturbing. Some of our guests developed stomach problems, which may not be related, but can possibly be. Great Villa- however, the owners must be aware of the current projects, making staying there difficult. None of this is relayed when making the booking. They do not seem to have a problem to ask the normal booking fee. This is an expensive rental and as customers wanting to book something special for the weekend, and thus using a platform like booking.com, we have grown accustomed to better information with our choices. Had we known that these projects would be on the go over the entire weekend we would have made a different choice.
Good facility, modern amenities. Lively braai and deck facilities with a firepit. Beds and bathrooms were comfortable.
Stayed in April 2024
Reviewed: 23 April 2024
Sipho
South AfricaWe had to double pay for our game drive. This was due to systems not talking to each other promptly. There has to be a real time interface between the reception and game drive office systems. However, my refund is being processed and I didn't have to prompt Bakubung they called me to alert us.
Breakfast was excellent, even though it was a buffet the staff members were friendly. The facilities were out of this world.
Stayed in April 2024
Reviewed: 5 April 2024
Juliane
GermanyHigh end features and fixtures. Very comfortable beds. Well equipped kitchen. Would love to come again!
Stayed in April 2024
Reviewed: 2 April 2024
Debbie
United KingdomNothing we didn't like.
The resort and villa were exceptional.
Stayed in March 2024
Reviewed: 1 April 2024
Shanitha
South AfricaRooms were spacious and very comfortable
The heated pool was awesome.
Stayed in April 2024
Reviewed: 25 March 2024
Busi
South AfricaThe weekend was quite hot and we only had one umbrella outside. There seemed to be a short of 2 umbrellas, one upstairs and another in dowstairs patio. We requested an additional umbrella, only to be brought the day we were departing.
The house is stunning, clean and beautifully furnished. The host/ owner thought of everything in the kitchen regarding utentils and appliances.
Stayed in March 2024
Reviewed: 21 March 2024
Sue
South AfricaVery well appointed comfortable home with good space
Stayed in March 2024
Reviewed: 18 March 2024
Léa
South AfricaThe proximity to the other villas that were noisy
The villa is amazing !! The location of course is perfect and the amenities are very qualitative
Stayed in March 2024
Reviewed: 12 February 2024
Jane
South AfricaThe roads in the Pilansberg have deteriorated over the years and many portions are inaccessible for most vehicles.
Stayed in February 2024
Reviewed: 29 January 2024
Kevin
United KingdomNothing
Comfort and luxury and view
Stayed in January 2024
Reviewed: 23 January 2024
Toeks
South AfricaLiving room did not have a aircon. Will be a positive and most appreciated expantion.
This was one of our best holidays!!
Stayed in December 2023
Reviewed: 22 January 2024
Wesley
South AfricaNothing
Everything amazing
Stayed in January 2024
Reviewed: 17 January 2024
Jenna
United StatesI don't have any recommendations for improvement. EVERYTHING, including staff, was spectacular and far exceeded the group's expectations.
The location in proximity to the park entrance to the park was incredible. We were out of the place and into the park/viewing animals in under 5 minutes!
Stayed in December 2023
Reviewed: 9 January 2024
Sanjeev
South AfricaBeautiful, modern villa, and well serviced
Stayed in November 2023
Reviewed: 9 January 2024
Ian
United Arab EmiratesThe villa was beautiful. Such an amazing location.
Stayed in December 2023
Reviewed: 9 January 2024
Samantha
South AfricaThe villa was not 100 percent clean here and there things weren’t very clean
The villa was awesome Surrounding was awesome
Stayed in January 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content