Boardwalk Road Block 15 unit 6, 6001 Summerstrand, South Africa
#43 of 60 Holiday rentals in Summerstrand
Guests' ChoiceBased on 14 apartment reviews
8.3Cleanliness
9.0
Comfort
8.5
Location
9.8
Facilities
8.7
Staff
7.9
Value for money
8.5
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Showing 1 – 14
Reviewed: 11 January 2024
Kaludi
South AfricaThe website should mention that there is a Damage Fee Deposit which is refundable. What I did not like is that I was told the Damage Fee Deposit would be refunded to my Account within 48 hours after checking out. It took 9 days to be refunded after I made several calls. If I was quiet there was no update at all. I realised when I made the last call that the previous people who assisted me did not know how the refund was done because the last person I spoke, just after I dropped the call I received an SMS from my bank saying there is a pending refund. The next day it was in my account.
Location and staff. The host was always available via phone and even came to the room when needed to assist with washing machine.
Stayed in January 2024
Reviewed: 14 December 2023
Moolla
South AfricaWe never had breakfast but never time we will and location was easy to find
Stayed in December 2023
Reviewed: 10 May 2024
Kirsty
South AfricaThe safety
Stayed in May 2024
Reviewed: 16 April 2024
Tandile
South AfricaFirstly when I arrived at the premises the details given to me to enter the apartment were incorrect. Incorrect apartment number and incorrect code. On Wednesday I had no water the whole day and no assistance was provided, I was told I could fetch water from the outside taps but there was no bucket inside the apartment to fetch water. The money I paid when booking the apartment had an extra cost for cleaning services yet I had to wash my own dishes and take out my own bin to the outside bins, basically had to clean before I left the apartment. I could not flush nor could I shower
Stayed in April 2024
Reviewed: 18 March 2024
Sandiswa
South AfricaThe lack of blinds in the bathroom the room was uncomfortable due to light from the passage. I couldnt get required darkness to sleep properly. The staff treatment during check out was unprofessional, rude and untrustworthy lying about damages on the towels without telling me when we checked for damages. Had to go back to see the claimed damages. The lack of transparency and appaling behaviour from staff was a major turn off I will never come back or recommend the property to my friends. Cheating people out of their damage deposit is a turn off. I was late for my meeting because of inconvenience fighting for my deposit having to wait 20 minutes for her to bring the money and came back with less than what we agreed on and having to fight about my full refund and driving to the office is very bad customer service. If you use the facility check out the towels and cutlery carefully to make sure you don't pay for normal dirt claimed to be stains. Also prepare for extra R1500 when you book
The space was big enough, clean and homely with proper facilities
Stayed in March 2024
Reviewed: 28 February 2024
Sakhile
South AfricaExcept for the pool location, they should build a separate and bigger pool for tenants. No one would want to swim whilst people are eating and staring.
Everything!
Stayed in February 2024
Reviewed: 16 February 2024
Siphesihle
South AfricaVery clean & the views are so good
Very clean and neat
Stayed in February 2024
Reviewed: 8 February 2024
Tintswalo
South AfricaThe issue of paying the security fee. The noise during the night after 10pm The issue of inspecting a room while I already check out. I tried communicating with the host buy I did not get any response. No 1 communicated with me with the issue of refund.
The rooms were soo clean 👌 Beautiful
Stayed in February 2024
Reviewed: 3 February 2024
Anna
South AfricaIt's been 5days now I still haven't received my deposit back, I was told to expect it within 3days.
Stayed in January 2024
Reviewed: 9 April 2024
Murendeni
South AfricaThere are no comments available for this review
Stayed in April 2024
Reviewed: 19 March 2024
Shaun
South AfricaThere are no comments available for this review
Stayed in March 2024
Reviewed: 25 April 2024
Shazia
South AfricaThere are no comments available for this review
Stayed in April 2024
Reviewed: 11 March 2024
Analo
South AfricaThere are no comments available for this review
Stayed in March 2024
Showing 1 – 14
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