76 Orange Street, Gardens, 8001 Cape Town, South Africa
#20 of 206 hotels in Cape Town
Guests' ChoiceBased on 161 hotel reviews
9.4Cleanliness
9.6
Comfort
9.7
Location
9.4
Facilities
9.4
Staff
9.6
Value for money
8.5
Free WiFi
7.5
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End of dialog contentReviewed: 9 October 2021
Lindsay
Canadanothing
The unbelievable hospitality of the staff, absolutely stunning hotel and rooms.
Stayed in October 2021
Reviewed: 2 October 2021
Karin
South AfricaLovely traditional hotel. Great service. Lovely gardens
Stayed in September 2021
Reviewed: 2 October 2021
Helen
South AfricaThe property has old world charm but has still been well maintained. The rooms are so spacious , the dining area is beautiful. The gardens are just stunning!
Stayed in September 2021
Reviewed: 30 September 2021
Andrew
South AfricaWe celebrated my wife's birthday, the staff were attentive when necessary, but also were not intrusive. Awesome stay
Stayed in September 2021
Reviewed: 31 July 2021
Hesham
Saudi ArabiaNothing
Everything
Stayed in July 2021
Reviewed: 10 July 2021
Jupiter
United StatesLockdown
We were there during lockdown so we could enjoy the beautiful grounds nor restaurant but the hotel did its best to take care of us
Stayed in July 2021
Reviewed: 8 July 2021
Sara
Saudi ArabiaA staff member I don’t remember her name but she has a short haircut , in check in I showed her the total payment in booking yet she added extra 14000 R without explaining why and without me knowing .The amount is very huge and Emma is very professional staff member,she apologized for this matter and returned the money back. Thank you Emma :)
The cleanliness the food and the classic vibes.
Stayed in July 2021
Reviewed: 21 June 2021
Alwaleed
Saudi ArabiaA staff Member Called Rene Tried Scamming me of Money on Check in more than 4 times in less than 5 minutes Please be careful and do your math and finances and know your check in-out dates before stepping in. staff member name Rene or Swartz Rene.
the food. the scenery. the classic atmosphere and the cleanliness.
Stayed in June 2021
Reviewed: 22 February 2024
Nataliya
BulgariaBadly trained staff
Location Garden
Stayed in February 2024
Reviewed: 12 February 2024
Alexander
United KingdomExpensive and poor service
Super location and a wonderful hotel
Stayed in February 2024
Reviewed: 23 February 2023
Elizabeth
United KingdomThe furniture, except the excellent bed, was falling apart. Curtain came off the rail, bathroom drawer wouldn’t close. Toilet roll holder was literally hanging from wall! Our room was above the front entrance. We were woken up every morning at 5am by noisy staff below. We complained but nothing was knocked off our bill. This is a 5 star, delux hotel
Breakfast was excellent. Hotel rooms need upgrading. This hotel used to be my very favourite, but in the 9 years since I was there the rooms have become dated and very tired.
Stayed in February 2023
Reviewed: 12 September 2021
Erna
South AfricaThe overall experience lacked enthusiasm, the establishment is in dire need of a revamp. The shower is minute in comparison to other stays of the same money value.
Breakfast was not what was expected, especially in Cape Town - with so many artisinal bakers in the area, one would expect a decent croissant, and not a bulk purchased croissant! No streaky bacon - overcooked, cheap back bacon.
Stayed in August 2021
Reviewed: 14 June 2021
Ivan
South AfricaReception was excellent. The restaurant staff : we experienced 2 waiters who were very good, the third was trying hard but lacked the skills to be serving in a 5 star establishment. The manager was trying hard, but not great. I do presume that the Hotel has not brought back the "best" of their staff due to cost restraints.
Breakfast was enjoyable. The attention to detail and crisp service was lacking: we presume it is due to Covid restrictions and far less well trained staff on site. A little disappointing.
Stayed in June 2021
Reviewed: 2 April 2022
Anonymous
United KingdomNo "shared" suana or steam room in the spa.
Stayed in April 2022
Reviewed: 21 March 2024
Piero
United KingdomThere are no comments available for this review
Stayed in February 2024
Reviewed: 7 March 2024
Alexandra
United KingdomThere are no comments available for this review
Stayed in March 2024
Reviewed: 27 February 2024
Sarah
United KingdomThere are no comments available for this review
Stayed in February 2024
Reviewed: 25 February 2024
Andrew
United KingdomThere are no comments available for this review
Stayed in February 2024
Reviewed: 15 February 2024
Sandra
United KingdomThere are no comments available for this review
Stayed in February 2024
Reviewed: 5 February 2024
Andrew
United KingdomThere are no comments available for this review
Stayed in February 2024
Reviewed: 4 February 2024
Sebastian
South AfricaThere are no comments available for this review
Stayed in January 2024
Reviewed: 22 January 2024
John
United KingdomThere are no comments available for this review
Stayed in January 2024
Reviewed: 11 January 2024
John
United KingdomThere are no comments available for this review
Stayed in January 2024
Reviewed: 11 December 2023
Ashish
SingaporeThere are no comments available for this review
Stayed in December 2023
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