100 Allen Street, 2940 Newcastle, South Africa
#5 of 9 hotels in Newcastle
Guests' ChoiceBased on 197 hotel reviews
8.2Cleanliness
8.7
Comfort
8.7
Location
8.8
Facilities
8.4
Staff
8.6
Value for money
8.2
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End of dialog contentReviewed: 22 January 2024
Tikamroy
South AfricaMaintenace checking if the equipment works before putting the rooms out to clients. Make sure that the key / access card machine works and not let your customer wait half an hour for the access card.
Breakfast was good , as we were fasting and we were catered for.
Stayed in January 2024
Reviewed: 20 January 2024
Khan
South AfricaBreakfast had very very little options and as a halaal eater not much except eggs all meat could not touch. Not much veg options. No croissants etc to compensate Not happy at all
Very neat and clean. Spacious for single adult. Good bath and amenities were good. Parking safe
Stayed in January 2024
Reviewed: 20 January 2024
Ndumiso
South AfricaMy room was devine
Stayed in December 2023
Reviewed: 14 January 2024
Rakha
South AfricaNo one to assist with luggage esp up the stairs No room service available have to fetch food using stairs Breakfast just fair not too much variety
The location is central Reception staff and security friendly
Stayed in January 2024
Reviewed: 10 January 2024
Pinky
South AfricaThe waiters bad attitude. Londiwe, was the waitress that was assisting us for the morning breakfast...she was wiping dirty glasses and giving us, until I called her out on it. She has a bad attitude and talks back . I have booked twice in 2023 4 rooms each time. But I will never come back again. I was disgusted and disappointed with the food quality and crockery ....
The friendliness of the reception staff
Stayed in January 2024
Reviewed: 25 December 2023
Nqobile
South AfricaThe food was great. the location, it right next to the mall. There is a cassino, pool, gym it perfect
Stayed in December 2023
Reviewed: 15 December 2023
Keitumetse
South AfricaThe beds are uncomfortable.
The place is clean, staff are friendly
Stayed in December 2023
Reviewed: 11 November 2023
Matlhoko
South AfricaThe cleanliness
The hospitality
Stayed in September 2023
Reviewed: 13 October 2023
Ramaisele
South AfricaNone
Stayed in October 2023
Reviewed: 3 October 2023
Ronicka
South AfricaThe hygiene standards of the bathrooms mildew on shower walls The beds were a bit small
The breakfast buffet
Stayed in October 2023
Reviewed: 3 October 2023
Ronicka
South AfricaThe hygiene standards are not what I expected, i requested for refurbished suite, the bathrooms were very Dirty, it needs deep cleaning as the shower tiles had black mildew
The Hotel location
Stayed in October 2023
Reviewed: 25 September 2023
Zama
South AfricaProfessional staff servicing us with dignity
Very good service
Stayed in September 2023
Reviewed: 5 September 2023
Ruan
South AfricaThe hotel didnt know how Booking.com works, said that its new to them. Wanted to charge me more on arrival, as they made a mistake on the rate advertised. I booked for my staff that was traveling and paid by company card on Booking.com, they didn’t want to except payment like that and said pay again or cancel. Very much unprofessional
Stayed in September 2023
Reviewed: 4 September 2023
Sharon
South AfricaThe parking for the hotel should be separate with the parking for the casino and other entertainment areas for peace of mind.
Everything
Stayed in September 2023
Reviewed: 28 August 2023
Sanele
South AfricaThe restaurant is a bit far from some of the rooms and there wasn't enough signage as you walk there as the hotel is a bit of a maze for a 1st time visitor.
The room had all necessary facilities in place, it was clean and tranquil. The checking in process was effortless.
Stayed in August 2023
Reviewed: 14 August 2023
Suran
South Africathis questionaire is time consuming
Stayed in August 2023
Reviewed: 13 August 2023
Joalane
South AfricaNone
The staff were very friendly
Stayed in August 2023
Reviewed: 7 August 2023
N
South AfricaThe breakfast was of a very inferior quality. Cold tasteless food. Coffee was deplorable. This definitely is by far the normal standard we have become used to at Tsogo Sun resorts. There really needs to be a shake up.
Stayed in August 2023
Reviewed: 5 August 2023
Nathi
South AfricaThe location and the customer services.
Stayed in August 2023
Reviewed: 1 August 2023
Wendy
South AfricaThe bed wasn’t comfortable for me n the pillows were way too flat
The furniture by reception is very nice
Stayed in July 2023
Reviewed: 29 May 2023
Rashia
South AfricaNo room service we booked on a room with balcony basis but this was not what we received breakfast offering was not great - and when food ran out guests had to ask waiters to refill -no service provided by waiters in terms of offerngs off drinks or taking orders or even being seated - its seems to be self service
Great service in the hotel Comfortable and clean rooms close proximity to resturants elegant hotel finishes
Stayed in May 2023
Reviewed: 22 May 2023
Siyanda
South AfricaNothing
Everything
Stayed in May 2023
Reviewed: 14 May 2024
Thobile
South AfricaThere are no comments available for this review
Stayed in March 2024
Reviewed: 6 May 2024
Carolyn
UgandaThere are no comments available for this review
Stayed in May 2024
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