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Reviews of Satin Alan

20 Helen Baxter Road, 4001 Durban, South Africa

#186 of 190 B&Bs and Inns in Durban

Guests' Choice

Review score

Based on 53 hotel reviews

3.6

Score breakdown

  • Cleanliness

    5.0

  • Comfort

    5.2

  • Location

    5.6

  • Facilities

    4.7

  • Staff

    6.0

  • Value for money

    5.4

  • Free WiFi

    2.5

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Showing 1 – 25

  • Reviewed: 22 February 2024

    5.0
    Passable
    • Couple
    • Economy Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing specific

    Clean, has basi facilities ,provided what I really needed

    Stayed in February 2024

  • Reviewed: 18 July 2022

    5.0
    Most terrible
    • Leisure trip
    • Group
    • Economy Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Everything. Place is deceiving from pictures. Doesn't say that's it's a room shared amongst others in the house which is literally not safe at all. Only 1 key for room door no house door keys had to wait 10mins for someone to open . Majority of the facilities are broken place is extremely terrible and untidy . Also very dirty

    To be honest , literally only the staff was nice to us.

    Stayed in July 2022

  • Reviewed: 8 July 2022

    3.0
    Please fix the basics.
    • Business trip
    • People with friends
    • Economy Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The shower handle was broken. I could not open the shower. The couches in the lounge area were extremely dirty. The pillows were thin and looked like makeshift pillows.

    Nothing

    Stayed in July 2022

  • Reviewed: 5 July 2022

    4.0
    Disappointing
    • Business trip
    • Solo traveller
    • Economy Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    They were smoking in the house ,dirty blanket

    Stayed in July 2022

  • Reviewed: 15 May 2024

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Economy Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I never got inside, I never got to see the room. I was traveling from Johannesburg and arrived in Durban a bit late. I called, and I was directed on how to get inside the yard. I knocked, and no one answered. On trying to call again, no one picked. I had to find alternative accommodation

    I never got inside, I was traveling from Johannesburg and arrived in Durban a bit late. I called, and I was directed on how to get inside the yard. I knocked, and no one answered. On trying to call again, no one picked. I had to find alternative accommodation

    Stayed in May 2024

  • Reviewed: 8 May 2024

    1.0
    Very poor
    • Couple
    • Economy Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I end up sleep somewhere because of the location

    Stayed in May 2024

  • Reviewed: 11 April 2024

    1.0
    Close that lodge
    • Leisure trip
    • Couple
    • Economy Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Nothing

    Stayed in April 2024

  • Reviewed: 6 April 2024

    1.0
    The place was total disappointment
    • Leisure trip
    • Couple
    • Economy Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    It’s hard to locate the place, no proper reception area, rooms were untidy and not welcoming, and the is a bad smell about the place. Bathrooms are old and dirty. Could not connect to WiFi because it was overloaded by stuff members. Some of the stuff members seemed to have fun in one of the visitors rooms. The gate is falling apart. Bar fridge was not working in the rooms. We could not hang our clothes in the wardrobe because of bad smell. Nothing professional about whole place. I regret my decision of booking this place.

    Nothing

    Stayed in April 2024

  • Reviewed: 23 March 2024

    1.0
    It wasn’t that comfortable cos they’ll lock the gate and you will not have a person to contact
    • Business trip
    • People with friends
    • Economy Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Sharing bathroom will many guests

    The price it’s cheap

    Stayed in March 2024

  • Reviewed: 3 February 2024

    10
    It was nice staying there, but it wasn't good to share bathroom as well as dining room with others
    • Leisure trip
    • Couple
    • Economy Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Sharing bathroom

    The environment

    Stayed in January 2024

  • Reviewed: 4 December 2023

    1.0
    Very poor
    • People with friends
    • Economy Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The service was poor every thing there was not on good

    Nothing at all because the house was not clean

    Stayed in December 2023

  • Reviewed: 13 June 2023

    1.0
    Only if they could keep the place clean at all times, I wouldn`t mind going back there again.
    • Leisure trip
    • Solo traveller
    • Economy Double or Twin Room
    • Stayed 8 nights

    There must be proper showers and the bathroom needs to be cleaned atleast twice a day because it is used by evryone who booked in at that time.

    It is self catering, with that atleast they are close to saverite where you can buy something to eat. About the location I would like to believe that ois is good and quiet you can literally study without any disturbance unless noise is caused by the property helper.

    Stayed in June 2023

  • Reviewed: 13 February 2023

    1.0
    Terrible experience.
    • Family with young children
    • Economy Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    1. The garage door was not locked & the car i rented was not safe. 2. The person who welcomed us was not so friendly & looked like she was a homeless girl who have never had a bath for days. 3. The room we were given wasn't the one i requested for which i asked for the one with 2 beds & I was given the one with 1 bed. 4. The bed itself had a dirty red sheet & dirty pillows with the dirty walls around it. 5. The room was also full of the dust & we decided not to sleep at all because of all the discomfort. 6. I was promised to be refunded my full amount as i left but to date that hasn't been paid back to me yet. 7. We had to sleep in the car parked near the beach in town until the next morning when we found another accommodation.

    I did not like anything about that place.

    Stayed in January 2023

  • Reviewed: 27 January 2023

    1.0
    For the Price you can can a decent hotel in town that offers free breakfast. This place needs serious PLUMPING, ELECTRIC
    • Solo traveller
    • Economy Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    EVERYTHING!! the place is terribly kept! The “lawn” outside that looks like ANYTHING can come out of it is hideously overgrown. There are COBWEBS everywhere you look and touch including the microwave in the kitchen and the windows that are opened everyday. The lounge window is broken and mosquitos feast on you if you sit in the lounge. The lights outside don’t work normally, as a guest I had to go with another male guest to play around with the electric wires to get them to work. The Toilet, which is the ONLY working toilet in the house is passably okay but it has no hand basin so after using it you have to go outside the house via the kitchen to wash your hands under a tap there. Don’t get me started on the only and universal bathroom in the house. the toilet doesn’t work and is covered by a kitchen cabinet written ‘out of order’. the sink has a ‘do not touch’ sign on it, the shower floor and window seal are filthy and cobwebbed. the drainage in the shower is terrible and you’ll be stepping in filthy water when you taking a bath. the shower curtain is trimmed with dirt and grime. The kitchen cupboards are off the hinges and hanging or leaning against the walls. It is infested by huge 2inch long cockroaches and small ants that are everywhere. there is a film of grime everywhere you look. the bin outside had maggots this morning. The ventilation in the bedrooms leaves a lot to be desired. the beds themselves are the most uncomfortable I have ever slept on.

    The location was perfect, had good views and a few roads to go for walks on.

    Stayed in January 2023

  • Reviewed: 25 November 2022

    1.0
    Worst ever. Don't go there
    • Leisure trip
    • Solo traveller
    • Economy Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The place is extremely filthy, disgusting , unhygienic, it terrible, ants everywhere, coackroaches in the bedroom., wardrobe had mold had to place my bags on the bed ...

    The host Sachin was incredible very friendly, and hospitality

    Stayed in November 2022

  • Reviewed: 16 November 2022

    2.0
    Scam owners
    • Leisure trip
    • Couple
    • Economy Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    It's dirty

    The room I booked online was already booked. So I don't have a room. No refund was done

    Stayed in November 2022

  • Reviewed: 24 July 2022

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Economy Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom is not in good condition to be used

    Nothing

    Stayed in June 2022

  • Reviewed: 8 July 2022

    1.0
    The place is extremely bad and dirty . Please don't book at that place at all .
    • Business trip
    • Solo traveller
    • Economy Double or Twin Room
    • Stayed 1 night

    The room wasn't what it looked like on the pictures and the door didn't have a key . The place was not clean at all . It was so dirty . I didn't even stay for the night because of the conditions of the place . I'm not impressed but rather upset .

    The breakfast was not part of the stay for the night .

    Stayed in July 2022

  • Reviewed: 29 June 2022

    2.0
    I’ve never seen such a horrible place, I regret booking
    • Business trip
    • Solo traveller
    • Economy Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The toilets were cleaned just after we arrived, the room is too sMall, the noise made by people who live in other room, people were smoking in the lounge, police came knocked at my door looking for some guy who sell weed, at some point there’s a guy who knocked and it was late saying he is a caretaker I didn’t open, there were no glasses to drink water, show was dirty,

    Nothing

    Stayed in June 2022

  • Reviewed: 27 June 2022

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Economy Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    the place is very dirty

    nothing

    Stayed in June 2022

  • Reviewed: 19 January 2023

    5.0
    The place was great, fix the minor issues so you don’t have to do a lot of marketing, it’ll just market itself. thanks
    • Solo traveller
    • Economy Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The bathroom and the toilet was clean but needs to be renovated and the people currently living there shouldn’t just leave their cosmetics just lying around and hanging their underwears and towels in the bathroom. lastly, just a suggestion for future, it would be nice if the owner can put fans or air conditioners in the rooms, Durban is hot and you can’t leave the windows open due to mosquitoes. thank you

    The property was clean and safe. the wife was great too, above that Ida( the lady in charge was very welcoming), I checked in very late but she was understanding, even told her I will be back some day.

    Stayed in January 2023

  • Reviewed: 29 October 2022

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Economy Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The place is dirty

    Nothing

    Stayed in October 2022

  • Reviewed: 20 March 2024

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Economy Double or Twin Room
    • Stayed 13 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2024

  • Reviewed: 7 January 2024

    5.0
    Passable
    • Leisure trip
    • Group
    • Economy Double or Twin Room
    • Stayed 4 nights

    There are no comments available for this review

    Stayed in January 2024

Showing 1 – 25

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