Zero

A tranquil and exceptionally beautiful setting amongst trees shrubs and awesome views of the ocean!

Stayed in March 2024

A little tired in some places. Drains smelt in our room.

Beautiful little gem of a hotel. The most amazing sunsets from the garden. Food was great. Staff were great.

Stayed in March 2024

Good breakfast, gret location with lovely sunsets. Staff very helpful.

Stayed in January 2024

There are actually some things that could be improved. An easy one would be to replace the carpet on the stairs of the main building. It is in horrible condition, and looks like an old dirty pub carpet - filthy, with a lot of big stains. Although it may be waiting to be replaced as part of a larger renovation project, this is very urgent, as it lets down the entire look of the premises, and it would cost very little to even fit a temporary carpet on just the stairs and the landing. Unfortunately, the restaurant food that we ate was very substandard. Four of us had different meals on the first night, and none was good at all. On the second night, we tried different meals from the limited selection, and we could only say that they food was passable. It was noticeable that the restaurant was very empty compared with 2 years ago when it was completely booked out - and that was on the cusp of the Covid crisis. The management really needs to look seriously at the quality of the food that is being produced. We stayed at many very nice hotels during our one-month tour of South Africa, and unfortunately, this restaurant was amongst the worst. It is too bad, as we love this hotel, and we really love dining in this restaurant with its lovely views, and not having to leave the premises to dine, so I hope that this suggestion is well-taken.

The location is beyond compare. Located within Camps Bay, but in a secluded and incredibly beautiful private area. Since the last time that we stayed, the staff seem to have a much more positive and welcoming attitude. The person who cleaned our room was very efficient and helpful. Also, the fact that the restaurant is now run by the hotel and not a concession makes it much easier to make dinner bookings.

Stayed in February 2024

Could perhaps alter the menu or add a few new options/specials to the menu if eating there for diner most of the week. Also perhaps another staff member to help on busy evenings.

Beautiful property. Wonderful grounds to explore. Fun rope bridge to get to your room. Super friendly staff. Made you feel as if it were your own home. Fantastic stay and would return.

Stayed in January 2024

Housekeeping wouldn’t clean our rooms until we called them. We were staying in the three bedroom family villa and we would come home to a mess which was very disappointing. When we spoke with management the first day we were told that the do not disturb sign was on (it had flipped over due to the wind) and the second day when it wasn’t done we were told we have to specially ask them to come early (it was 4pm). That too she came and did hardly anything only made the beds. The AC unit broke down and we had people in and out of the villa all afternoon, they couldn’t fix it so they offered us a fan - it was the middle of summer so how could we all sit in the lounge and enjoy as a family with a fan! The day was ruined, and when asked for compensation they said they had given some of us a complimentary snack at the restaurant and that should suffice for the whole day of men in and out.

The property is beautiful and very unique for the area. It’s lovely to walk around and the bridge was fun for the kids. Breakfast is lovely and they have a wonderful complimentary tea time where they offer scones with delicious cream and jam.

Stayed in December 2023

Bad service in the restaurant - we waited over an hour for our food. Massages in the spa really poor standard for the price.

Beautiful setting and gorgeous rooms

Stayed in December 2023

The location was ideal - walking distance to Camps Bay and Clifton - and the rooms were great. Loved the padel court on site and the view from breakfast over the ocean was a bonus.

Stayed in January 2024

Unfortunately there are smelling hot tubes next to our room

Friendly staff, nice rooms, amazing areal/nature park

Stayed in December 2023

Nothing

Little haven of calm, very relaxing and quiet. Own balcony and loungers . Food and service was excellent.

Stayed in November 2023

The Padel court was too £££

Great location, service, food etc. Benson is the best.

Stayed in October 2023

Spectacular location, views, rooms, food and amenities!

Stayed in October 2023

not really

the location is exceptional

Stayed in September 2023

No functioning TV. Dinner menu limited

Staff service

Stayed in September 2023

Breakfast was tasty and there was a good variety to choose from. The bed was comfy and the room was well appointed and decor was nice. We stayed in room with a hot tub which we loved! Would definitely go back again. Loved the tea and scones at 4 everyday. I loved the WhatsApp group to communicate your needs during your stay a great idea.

Stayed in September 2023

Nothing

The staff were very accommodating. This property gives you the feeling of being lost in history, walking through a peaceful forest in the middle of a city. It’s a definite retreat for the soul

Stayed in August 2023

The on duty evening manager when we arrived was cold and off-hand, describing their plans to address load-shedding next year for our part of the resort as some kind of benefit to us. His manner didn’t improve at all during our stay including at check out when he would look straight at me. Without this we would have rated the hotel higher. Everyone else at the resort was lovely. Load- shedding a minor issue but the timings didn’t impact us hugely.

Great location and views. We had a room with outside space which wasn’t entirely private and a wood burning hot tub. Security, waiting and household staff were great and we made friends with the hotel’s dog. Good range of well priced drinks and food options including non-meat dishes which was really appreciated. We really liked the rope bridge connecting our party of the resort from the main house.

Stayed in August 2023

We were disappointed that the fireplace was gas and did not like the bridge we had to cross to get to our lodging.

The staff was welcoming and helpful, going above and beyond to help and make us feel at home and happy.

Stayed in August 2023

The food is not that flavorful. Their best dish is the ragu. Everything else I ate lacked seasoning.

I loved the massage!

Stayed in June 2023

Nothing

Delicious breakfast, friendly helpful staff.

Stayed in July 2023

very nice room. With a great view

Stayed in July 2023

small functional issues in the room (had one of the oldest bungalow) service a bit slow.

location, view, services, amenities, restaurant

Stayed in May 2023

Only thing I missed was a small gym/treadmill on site but there was complimentary use of the gym at the sister hotel a few minutes away if I was that motivated

Very friendly staff and a lovely setting with plenty of options for places to relax. The food was delicious and very good value.

Stayed in March 2023

there is only a generator in the main building, with current load shedding issues in South Africa (lack of electricity) when you have to walk across a wooden bridge and wooden stairs at night without light it’s very uncomfortable and honestly a bit scary. use of a small battery lamp not good enough for what we pay. the small details of maintenance not seen to , shower leaks and when I got out shower slipped and nearly hit my head , polishing of brass - the small details make a difference. also visible service would be appreciated often waited long periods while all staff in kitchen to order something.

the location , the space and all the cool facilities with good vegan food options

Stayed in March 2023