The booking.com page was false - the owner just made excuses and didn't do much on this front. On arrival we had been given the wrong room. The staff (who were great) had to get hold of the owner to get us moved to the correct room.

The staff were great.

Stayed in April 2024

Outside room

Staff welcome even they help me with my personal issues

Stayed in March 2024

Nothing to report

Due to attending a wedding we requested to book in earlier and we were accomodated

Stayed in February 2024

No bedside lights to read by. Plugs not convenient for boiling kettle. Top of door needs a blind so passage light doesn't shine into room at night. Unacceptable to only have instant coffee available for breakfast. A four star establishment needs to provide proper coffee!

Location was good, close enough to walk to some buildings and sites of interest as well as good restaurants in the vicinity. Cooked breakfast was excellent.

Stayed in February 2024

Our hubcaps were stolen. No use if you have cameras but now one manning them. Area calls for security as cars are parked outside.

Large rooms. Close to town. Decor and art. Kitchen.

Stayed in October 2023

No DSTV in room for night viewing

Close proximity to all venues

Stayed in September 2023

There was a small heck up with checking in, got double book with another couple.

The room was fabulous and clean.

Stayed in August 2023

Room Bathroom Bed Noise levels unacceptable Room decor Uncomfortable all round I would like a refund, please check my correspondence

Hi there, I have emailed and contacted you guys to say I checkin and checked out within an hour. My room could hear noise from reception and above me. Bed was old and uncomfortable and room smelt musty.

Stayed in March 2024

Nothing, great stay!

Location was good! Right in the CBD and walking distance to everything but tucked away to avoid noise. Staff extremely helpful despite last minute late booking. Fantastic old building being carefully restored with big comfortable bed and large shower room. Tea and coffee facilities in room.

Stayed in March 2024

The hotel which was opened last year has almost the identical name to the long established Cape Heritage Hotel (a few hundred meters away). I booked this hotel in error. The rooms were big enough with a nice bathroom but many other things let it down - very poor internet, impractical furniture, sheets were not fresh, low grade coffee, a fly infestation and other insects and vermin. The street parking is not good and my hubcaps were stolen on the first night. It is also noisy.

The staff was friendly and tried hard to make our stay pleasant

Stayed in March 2024

Breakfast

Ladys who work there were very nice and helpful and ❤️👍🏻

Stayed in February 2024

The room had a horrible paint smell due to reservations. Wasn't able to use the aircon, had to sleep with my windows open hearing all the noises from outside. They lit up incense to hide the smell but didn't take it away, Im still stuck with that horrific smell thinking about last night. They also didn't want me to cancel the booking 30min after I had checked in. And finally the description said hotel and spa, they didn't have a spa facility. I'm not very happy with the false advertising and the bad experience, how am I not allowed to use an aircon in a room I paid for? Why do I need to have incense lit to mask the smell of paint. Sleeping with the windows open attracted bugs, mosquitoes kept me up and woke up with a cockroach in my room. This was the most horrible experience in my life.

The bed was comfortable.

Stayed in February 2024

Not the best stay for me. I had paid for two nights for a particular room but was allocated an inferior one due to it having plumbing issues. My bedroom was much inferior and I didn’t enjoy my stay. I was woken several times due to the room being too close to the reception area. I also suggest that the hotel consider giving entrance keys or a tag to enter, to guests- I had to wait for an hour in the early morning when the front door was locked and due to loadshedding the main bell didn’t work so night staff couldn’t hear me! The staff weren’t the best although Nauboobiyah was very helpful.

Stayed in February 2024

On the day I arrived my rooms bed and bathroom were dirty. No manager on site to handle problems. The power points at the desk in my room did not work, so I would not work at the desk. The room felt unsafe at night. A bright light was installed outside my room and the staff member told me that it could not be turned off, this made it hard to sleep at night.

Stayed in February 2024

"Spa" is in the name of the Hotel, but the spa (and restaurant) have not been constructed yet. 'spa' carries expectations, and those were not met. Otherwise, it's a lovely little hotel with the friendliest staff.

Very well located, within Bo Kaap and generally safe within that neighborhood. Antique fittings and decor; the hotel smells of rich wood and warmth. Street parking is risky, but the (small) hotel has parking for 1 vehicle.

Stayed in January 2024

This was a horror show, i booked paid for my stay more than a month in advance, when i get there i was told they did not have a room for me and would only accomodate me in Langebaan i was reduced to tears. fortunately they gave me my money back and had to go literally hotel to hotel looking for alternative hotel. I intended to stay in a four star environment, however i had to reevaluate all of that and settle. They almost ruined my entire holiday...

This was a horror show, i booked paid for my stay more than a month in advance, when i get there i was told they did not have a room for me and would only accomodate me in Langebaan i was reduced to tears. fortunately they gave me my money back and had to go literally hotel to hotel looking for alternative hotel. I intended to stay in a four star environment, however i had to reevaluate all of that and settle. They almost ruined my entire holiday...

Stayed in January 2024

Waited a while upon our arrival. no one at reception desk. Bin was not emptied - toilet. Another bin should be in the room. Cups, things for disposal was not cleaned/ removed. A little bar fridge will be a great asset as we returned from our conference with fridge items.

Lovey room, bathroom facilities.

Stayed in November 2023

Room was spacious and clean. Lots of storage space. The staff were very efficient and welcoming. Big comfortable bed. I also appreciated the common area and the balcony.

Stayed in November 2023

The location of the place. There was a person smoking by my room window and they never went away, whatever they were smoking the smell came in the room which was disgustingly disturbing.

The staff was very friendly and accommodating, the place was central. I like that it was clean.

Stayed in October 2023

Beautiful decor, quality linen, clean and comfortable. Walking distance to many great restaurants and the iconic Bo-Kaap.

Stayed in November 2023

The wifi

The location

Stayed in October 2023

No parking for vehicles

Cleanliness & hospitality

Stayed in October 2023

Dick

Dick

Stayed in September 2023

I felt quite at home and it’s highly secure with 24hr assistance and security. The kids were in a different room and so comfortable👌

Stayed in October 2023