The security deposit was a bit of a surprise. I paid by card so yet to receive my refund as per the receptionist. My partner left early, I left soon after and we did not make use of the breakfast that was paid for, was only supposed to be one charged but was charged for two. I ordered breakfast and had to cancel as I was in a rush, was not told breakfast hours, so my order was late. Did not get a refund for my breakfast I did not have, that was a little disappointing.

Staff was friendly at reception, room clean, bed comfortable.

Stayed in April 2024

I'm still waiting for my deposit

everything was fine

Stayed in April 2024

Would prefer the shower to be separate and not in the bath. Would prefer access to the hotel from the second parking higher up. The steep walk could be a risk for elderly people.

The room was clean and well equipped. We did not have breakfast but supper was excellent. The area was a concern at first but with guards at every corner we felt much more at ease.

Stayed in April 2024

The staffs at reception were not v helpful and not friendly at all. The restaurants didnt cater for vegetarian at all.

The cleanliness and location was good

Stayed in March 2024

There was a disturbing noise the whole night. In the morning, I discovered that the noise was due to water drops that were falling from the AC of the room upper. That noise really disturbed me the whole night and I didn't sleep well.

Good service. Kindness of the personnel: in the restaurant, Eugenia was fantastic with me. Same for the lady who welcomed me at the reception (I forgot to take her name; she is tall and has a black skin).

Stayed in April 2024

The old tv needs to be updated with Netflix and Youtbube(Smart TV).

The room was very cosy and spacious compared to the pictures it looks better.

Stayed in April 2024

The housekeeper almost ruined my stay, but won't say it here,

Beautiful old charm with character, loved the decor.

Stayed in April 2024

Nothing

Environment and car saftey

Stayed in March 2024

That there wasn't USB charging plugs

The decor and the style of the room exceeded my expectations.

Stayed in April 2024

Paying for parking at the hotel

Location

Stayed in March 2024

Parking facilities Staff are not very friendly...bare minimum seems t be their motto Construction began on the Monday in the room next door with loud talking and heavy drills going...no warning was given to let us know to expect this and plan appropriately....the room should have been blocked off for any stays while the construction took place next door

Location and proximity to major attractions in cape town Breakfast buffet is tasty with plenty of options

Stayed in March 2024

Comfortable bed, amazing view

Stayed in April 2024

My key card kept failing meaning i had to continuously go down to reception to have it reset. The mini bar and basket had missing items as per the list in the room. Limited TV channels

The location and ease of access was convenient.

Stayed in April 2024

The should upgrade bathroom to modern style

Safety and hospitality

Stayed in April 2024

The TV

The rooms standard of living are very good. The facilities in the rooms are also perfect. The fridge bar and cookies are also okay

Stayed in March 2024

1st room was on 9th floor outside in "open area" close to swimming pool as it was windy, I could feel the wind in the room. But upon my request the reception moved me to 7th floor where entrance to room was already inside. For incidentals you need to give credit card (from foreign tourists the wanted to take all details including CCV in written) - it was not enough just swipe the card. Or there was option to give EUR 20 / USD 20 in cash, which was returned on checkout.

Spacious rooms in nicely refurbished hotel. Hotel located in downtown close to Bo-kaap area with view on Table Mountain. Good value for money - price of the room for location and hotel rating was great. Good selection for breakfast. Great steak restaurant directly in the hotel for dinner.

Stayed in March 2024

Cleanliness

Happy

Stayed in March 2024

Checking in was a bit slow

The rooms are big and comfortable

Stayed in February 2024

Room: Not enough power plugs. There was one plug that did not work too great and it only had room for one two-pin plug and one three-pin plug. We were unable to both charge our phones and work on our laptops. Check-in: Not all the check-in requirements were provided beforehand and this almost resulted in not having the required documents. The check-in details were incorrect and there was a lot of confusion. It took 20 minutes to check-in as the system was not working.

Room: Was very neat and clean. Had everything that was needed. The bed was also really comfortable. We had a lock to keep any valuables in if we went out. Location: It was right near bus stations, food services and work offices in the city.

Stayed in March 2024

Parking is a but awkward and you have to pay R100 a day for it. There is also R600 rand that you have pay on arrival which is a damage deposit but its refundable. If you want peace and quiet this hotel is not for you because there are a lot of clubs in this part of town and could be very noisy at night

The hotel is great, food at the restaurant was amazing. Rooms spacious and beautiful. Price reasonable

Stayed in March 2024

Some noise from the bar behind the hotel

The location and definitely the very helpful staff, I had a minor payment problem and all the team was trying their best to help me out Thanks guys

Stayed in March 2024

I wish there was a seperate shower. Or maybe it was just my room? And more variety on TV would've been great

The food in the restaurant, the breakfast , the staff, the cleanliness, the peace and quiet, the room was nice and spacious,

Stayed in March 2024

If u need iron u need to go to a special room in the floor Needs insurance for every night u spend , they return it if everything in the room is fine

Large room , clean , good staff

Stayed in March 2024

There isn't enough space for drop off and the foyer is too small when the hotel is busy. You can do with 3 or 4 potters because the hotel is busy.

Room and breakfast were very good.

Stayed in February 2024