no shower gel/soap in shower

breakfast was delicious

Stayed in March 2024

Nothing

Jacquizi in bedroom

Stayed in January 2024

Breakfast

Clean

Stayed in November 2023

Nothing

Rooms were clean and tidy. Had a problem with the tv which they sorted out quickly. Food at the Portuguese Restaurant was delicious as well as the breakfast the following day

Stayed in November 2023

Firstly, we had to go to the nearby shops so that we could be let in the establishment. 2nd, we were not given the password for the WiFi and there was no one at the reception desk when we went to ask for one. The password should at least be written in the rooms in case there is no one at the front desk. 3rd, my aircon did not work (and it was very hot). Lastly, there was no one (AGAIN) at the front desk when we checked out and we had to look around the property for someone to open the gates for us:(:(

The place was nice and quiet. It was fairly clean. The rooms a very spacious. The omelet was great at breakfast.

Stayed in October 2023

I think the price was too expensive at 1,800 Rand a night. I wanted to be more in the countryside and didn't realise it was directly opposite the Village Mall, so there wasn't any view or garden to walk around in. The swimming pool had a moving robot cleaner thing inside, making a swim impossible.

Great size of room and good facilities in the room. The restaurant attached was good.

Stayed in October 2023

breakfast time ends quickly at 9am while one feels like only waking up at 9am after all we came to rest

peaceful, no noise, it’s beautiful spacious and clean

Stayed in February 2023

I am still waiting for my receipt, which was promised to me! Please send it by e-mail.

Breakfast very good. Good location

Stayed in August 2022

Breakfast hours are too limiting and inflexible

Stayed in June 2022

I FEEL LIKE I WAS WRONGLY CHARGED. IT WAS 2 ADULTS AND 2 KIDS BUT WHEN WE GOT THERE THEY BOOKED FOR 2 COUPLES. AND WHEN I ASK ABOUT THE PRICE CAUSE WE WERE WITH KIDS THEY SAY THE PRICE IS FINE. I BELIEVE COUPLES AND KIDS WONT BE CHARGED THE SAME

BREAKFAST WAS GOOD AND THE PLACE WAS CLEAN

Stayed in May 2022

the towel didn't look clean . maybe its was the colour but i think white towels would be better

breakfast was good

Stayed in April 2022

The best option in the area.

Stayed in March 2022

The lodge is clean and well looked after. The staff ensured that our needs were met. We enjoyed our stay!😊

Stayed in January 2022

nothing everything was perfect

staff is friendly n clean rooms

Stayed in October 2021

All was great

The welcome was great and the stay was just what I needed

Stayed in November 2021

Have braai facilities in the area

Breakfast was good.. Location was central to most activities

Stayed in November 2021

Installation of the intercom in the rooms

Stayed in October 2021

Everything is fine and we really enjoyed our stay there. The staff are friendly.

The breakfast was excellent and location was close to the entertainment area

Stayed in September 2021

Well located in safe, spacious surroundings. Ample parking with large rooms.

Stayed in May 2021

The payment system needs to be looked into, ie whether to the booking com or the property?

Breakfast was super!! They were able to meet my special needs, my request for chicken livers was done with a smile, were delicious and enough

Stayed in April 2024

Ants and tv wasn’t working

Clean and quiet

Stayed in March 2024

Nothing

Clean, tidy and spacious rooms.A friendly dog which my son enjoyed playing with.Delicious breakfast.

Stayed in January 2024

Was just expensive...

Stayed in November 2023

Disappointment with my recent stay at Casa Bianca. I was looking forward to enjoying the pool area, which was a significant factor in choosing your Casa Bianca. Unfortunately, my experience turned into a situation where I felt unwelcome and uncomfortable. I expected to be able to use common areas like the pool for a while after checkout. It was frustrating to repeatedly explain my situation to different staff members when there was no apparent reason for their concern. My wife and I were the only guests present and wasn’t causing any disturbance. The interaction with the representative was particularly upsetting. Her comment suggesting, I should have left earlier was incredibly disrespectful and insensitive. As a paying customer, I deserved better treatment. Feeling unwelcome and encountering rudeness despite being a paying guest can truly taint the overall experience. It’s important for Casa Bianca to prioritize hospitality and make guests feel valued even after their official checkout time. I hope you will take my feedback into consideration and work towards improving communication and customer service at Casa Bianca. Guests should feel appreciated and respected throughout their entire stay. If you would like more information about my experience, please don’t hesitate to contact me. I hope that my feedback will help you understand the areas needing improvement in your customer service policies.

The Location, room and pool area.

Stayed in November 2023