Reviews of Century City Hotel Urban Square 4 stars
3 Energy Lane, Bridgeways Precinct, Century City, Cape Town, Century City, 7441 Cape Town, South Africa
#81 of 206 hotels in Cape Town
Guests' ChoiceReview score
Based on 1036 hotel reviews
8.6Score breakdown
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Cleanliness
9.2
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Comfort
9.2
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Location
9.1
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Facilities
8.8
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Staff
9.0
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Value for money
8.8
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Free WiFi
8.6
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Reviewed: 17 April 2024
Maiacane
Mozambique4 reviews10Exceptional- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 3 nights
Cleaning, service and food
Cleaning, service and food
Stayed in April 2024
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Reviewed: 12 April 2024
Annalie
United States16 reviews3 helpful votes10“A definite return stay for us”- • Leisure trip
- • Couple
- • Executive Room
- • Stayed 2 nights
Nothing I did not like
Too many things to mention that I liked! We were treated like five star clients. The staff, throuhgout, are excellent. The breakfast was excellent. Sne, the server/barista created beautiful delicious cappuccinos. Staff (Enoch, Shannon, and Yvonne) were so friendly and helpful. Their lovely smiles and friendliness are very welcoming.
Stayed in April 2024
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Reviewed: 1 April 2024
Iremitide
South Africa1 review8.0“Excellent and would recommend to stay there again”- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 6 nights
- • Submitted via mobile
Location was great, breakfast was great, room was great, staff were friendly and responsive
Stayed in March 2024
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Reviewed: 31 March 2024
Matlhogonolo
Botswana13 reviews4 helpful votes8.0“Great accommodation, great proximity to restaurants and shops”- • Leisure trip
- • Solo traveller
- • Superior Room
- • Stayed 6 nights
Offer free parking to guests.
Great location, and close proximity to amenities, a walk away to Canal Walk shopping center.
Stayed in March 2024
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Reviewed: 30 March 2024
Njekwa
Zambia2 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 2 nights
- • Submitted via mobile
Maybe having a fridge in the room.
The breakfast was superb with a variety to choose from.
Stayed in March 2024
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Reviewed: 30 March 2024
Irina
South Africa3 reviews9.0“Perfectly located in a nice area”- • Leisure trip
- • Solo traveller
- • Superior Room
- • Stayed 2 nights
- • Submitted via mobile
N/a
The location is great, within walking distance from Canal Walk Shopping Centre and several restaurants. New hotel, neat, clean, comfortable.
Stayed in March 2024
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Reviewed: 25 March 2024
Boshielo
South Africa2 reviews10Exceptional- • Leisure trip
- • People with friends
- • Superior Room
- • Stayed 4 nights
- • Submitted via mobile
General cleanliness of the hotel
Stayed in March 2024
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Reviewed: 18 March 2024
Priya
South Africa4 reviews9.0Superb- • Leisure trip
- • People with friends
- • Superior Room
- • Stayed 3 nights
- • Submitted via mobile
Getting from the parking lot to the hotel was really confusing😄 I think more signs might be more helpful!
Amazing customer service at the front desk!Accommodating of those fasting, they brought up breakfast for sehri. Clean, comfortable and modern. Will definitely be staying here again
Stayed in March 2024
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Reviewed: 18 March 2024
Charles
South Africa2 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • Superior Room
- • Stayed 2 nights
None
Rooms
Stayed in February 2024
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Reviewed: 11 March 2024
Mogamad
South Africa7 reviews8.0“Loved the room layout and style.”- • Leisure trip
- • Couple
- • Executive Room
- • Stayed 1 night
Lack of continuity between staff. Requested parking on arrival and was stated it was added. Trying to leave, was confusion as nothing was registered. We received a complimentary extra 1 hr stay and yet at 11:00 got called as to why we havent left the room. Breakfast was very average, the automatic coffee machine provided poor quality beverages.
Room was very nice and colour scheme was amazing.
Stayed in March 2024
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Reviewed: 7 March 2024
Michelle
United States3 reviews10“Excellent”- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 21 nights
Parking was no longer incleded
Location excellent staff excellent and very friendly
Stayed in March 2024
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Reviewed: 3 March 2024
Vuyelwa
South Africa14 reviews1 helpful vote8.0“Great stay, comfortable big rooms”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 2 nights
- • Submitted via mobile
Restaurant opposite hotel played loud music until early hours
Quite central with easy access to freeway
Stayed in February 2024
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Reviewed: 29 February 2024
Andre
South Africa56 reviews7 helpful votes9.0“Another great stay”- • Business trip
- • Solo traveller
- • Superior Room
- • Stayed 1 night
Remember to ask a room on the quiet side of the hotel if you do not want to listen to the restaurant noise on the square. It normally goes on till 22h00 or 23h00.
This was one of many returns. I stay for business. The rooms and beds are comfortable and very clean. The hotel is smart and classy but not over the top. It is walking distance from the Virgin Active and any shop you need. The neighbourhood is pleasant. it will be hard to find better value in Century City.
Stayed in February 2024
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Reviewed: 25 February 2024
Hafido
Mozambique2 reviews9.0Superb- • Business trip
- • Solo traveller
- • Superior Room
- • Stayed 4 nights
- • Submitted via mobile
Very nice
Stayed in February 2024
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Reviewed: 25 February 2024
Mkangala
South Africa2 reviews8.0“Sne was very good and friendly”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 1 night
- • Submitted via mobile
None
The breakfast was okay and the location on point
Stayed in February 2024
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Reviewed: 19 February 2024
Dikotsi
South Africa3 reviews10“Fabulous”- • Solo traveller
- • Superior Room
- • Stayed 2 nights
- • Submitted via mobile
Clean with friendly staff 😊
Stayed in February 2024
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Reviewed: 19 February 2024
Jadey
South Africa20 reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 1 night
- • Submitted via mobile
Friendly staff
Stayed in February 2024
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Reviewed: 19 February 2024
Bervanee
South Africa3 reviews1 helpful vote8.0“Couple Time-Out”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 2 nights
- • Submitted via mobile
The service from housekeeping and room service was extremely poor. I had to call to remind them about replenishing the coffee station and had to wait nearly an hour, let alone asking for fresh towels that also took an hour, when they eventually pitched they didn't even apologise for the delay but rather looked confused as to what was requested and constantly came back with 1 item at a time.
I loved the ease of access to the locations, the amazing shower and the comfortable bed 😄
Stayed in February 2024
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Reviewed: 18 February 2024
Lungile
South Africa1 review10“Me Time 💞”- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 1 night
- • Submitted via mobile
Additional R60 for parking and no breakfast
Stayed in February 2024
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Reviewed: 18 February 2024
Kobus
South Africa1 review10“Exceptional quality and memorable stay with friendly and professional staff”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 1 night
I recently had the pleasure of staying at Century City Hotel Urban Square with my partner, and I must say, it was an absolutely delightful experience from start to finish. From the moment we arrived, we were warmly greeted by the front desk staff during check-in. Carla, Bongani, and Grace provided us with exceptional service, ensuring that our check-in process was smooth and seamless. One of the highlights of our stay was the secure parking available, which provided us with peace of mind throughout our visit. The hotel's facilities, including the restaurant, were top-notch and added to the overall enjoyment of our stay. Our room was not only comfortable but also impeccably neat and tidy. It was evident that the staff took great care in maintaining high standards of cleanliness. Special thanks to Shakeena from housekeeping, whose professional and kind demeanor made our stay even more enjoyable. The access to services provided in the room exceeded our expectations, reflecting the hotel's commitment to excellence. Overall, we had a truly pleasant and memorable stay at Century City Hotel Urban Square. I would highly recommend this hotel to anyone looking for a wonderful experience in a convenient location. We look forward to returning in the future!
Stayed in February 2024
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Reviewed: 9 February 2024
Divhanani
South Africa6 reviews1 helpful vote10“Beautiful”- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 2 nights
The hotel should consider offering breakfast. Please also include small fridges inside hotel rooms.
The hotel is clean and well taken care off. The staff is also friendly and amazing. The hotel is located in Century city which is such a beautiful and clean place and also conveniently located close to Canal walk shopping centre.
Stayed in February 2024
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Reviewed: 8 February 2024
Simon
South Africa14 reviews3 helpful votes8.0“Third stay at consistently great hotel”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 2 nights
- • Submitted via mobile
The kettle in the drawer was pretty awkward.
The staff are really good across the board.
Stayed in February 2024
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Reviewed: 8 February 2024
Simbulele
South Africa1 review10“A beautiful, relaxing stay.”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 2 nights
The breakfast was absolutely lovely, Freh and the staff always wear a smile on their faces.
Stayed in February 2024
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Reviewed: 5 February 2024
Tanny
Zimbabwe5 reviews10Exceptional- • Business trip
- • Solo traveller
- • Superior Room
- • Stayed 1 night
- • Submitted via mobile
It was so clean
Stayed in February 2024
