Reviews of Cloud 9 Boutique Hotel and Spa 4 stars
12 Kloof Nek Road, Tamboerskloof, Gardens, 8000 Cape Town, South Africa
#65 of 205 hotels in Cape Town
Guests' ChoiceReview score
Based on 548 hotel reviews
8.8Score breakdown
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Cleanliness
9.1
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Comfort
9.2
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Location
9.2
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Facilities
8.9
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Staff
9.4
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Value for money
8.8
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Free WiFi
8.8
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Reviewed: 18 May 2024
Roland
Germany143 reviews21 helpful votes9.0“Central in the Heart of Cpt”- • Leisure trip
- • People with friends
- • Heritage Classic room
- • Stayed 2 nights
- • Submitted via mobile
Close to all things to do in Cpt
Stayed in April 2024
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Reviewed: 11 May 2024
Maryke
France11 reviews1 helpful vote10Exceptional- • Leisure trip
- • People with friends
- • Heritage Classic room
- • Stayed 2 nights
- • Submitted via mobile
Perfect location, friendly staff,good food,beautiful view on table mountain
Stayed in March 2024
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Reviewed: 1 May 2024
Jeanete
South Africa5 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • Heritage Classic room
- • Stayed 1 night
- • Submitted via mobile
Loved everything
The hotel is all kinds of perfect, beautiful
Stayed in April 2024
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Reviewed: 30 April 2024
Peitra
Australia12 reviews9.0Superb- • Leisure trip
- • Group
- • Heritage Classic room with Balcony
- • Stayed 4 nights
The team were like friends and cheer quad for our group who were there for a wedding. Outstanding service in every way.
Stayed in March 2024
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Reviewed: 28 April 2024
Marcel
Switzerland24 reviews10“Vibrant City Living with Exceptional Hospitality”- • Leisure trip
- • Couple
- • Heritage Classic room with Balcony
- • Stayed 4 nights
I wholeheartedly recommend booking a stay here. With its friendly staff, comfortable accommodation, perfect location (close to bars and restaurants), it's sure to exceed your expectations. The rooftop bar has beautiful views of the city and the iconic Table Mountain. We will certainly return annually without fail.
Stayed in April 2024
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Reviewed: 15 April 2024
Roland
Germany143 reviews21 helpful votes9.0“Nice Place to be at the mother City”- • Leisure trip
- • Group
- • Classic Room
- • Stayed 3 nights
- • Submitted via mobile
Many times there, Love this Place and the surounding Come back soon 😍
Stayed in February 2024
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Reviewed: 10 April 2024
Laura
United Kingdom5 reviews8.0“Pleasant”- • Leisure trip
- • Solo traveller
- • Heritage Classic room
- • Stayed 3 nights
- • Submitted via mobile
Could have been cleaner and the breakfast was average; not good value for money.
Central location, staff very friendly and helpful, room furnished to a decent standard and great views of Table Mountain
Stayed in March 2024
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Reviewed: 9 April 2024
Rosie
United Kingdom49 reviews1 helpful vote10“Great base, privacy, fantastic views from rooftop bar/restaurant and a spa/hairdresser”- • Leisure trip
- • Family with young children
- • Heritage Classic room
- • Stayed 4 nights
- • Submitted via mobile
Nothing really. As this is about 5 houses now as one hotel, yes there are corridors/steps (but there is a lift to restaurant) but the way the houses have been joined up means there’s a private terrace for guests, jacuzzi, lounge rooms etc
A mix of old Edwardian architecture/fittings eg chandelier in bedroom but modern bathroom, flatscreen TV, coffee pod machine, fridge. Lots of space well used, couple of small dip pools. Fantastic views of table Mtn or Cape Town whilst sipping cocktails, watching sun go down, or whilst in one of the dip pools
Stayed in April 2024
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Reviewed: 15 March 2024
Andrew
United Kingdom6 reviews10“It was a delight in every way”- • Leisure trip
- • Couple
- • Heritage Classic room with Balcony
- • Stayed 3 nights
Can't think of anything
We stayed twice, for five nights in all, and we enjoyed both immensely. Our rooms were comfortable and immaculate, one of them with a view of Table Mountain The staff were all, without exception, charming and helpful and they went to great lengths to keep us happy.
Stayed in February 2024
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Reviewed: 14 March 2024
Marko984
Bosnia and Herzegovina19 reviews1 helpful vote10Exceptional- • Business trip
- • Solo traveller
- • Heritage Deluxe Family Room
- • Stayed 3 nights
- • Submitted via mobile
The staff was great, very polite and helpful! Excellent breakfast, nice and cozy room, huge bathroom
Stayed in March 2024
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Reviewed: 13 March 2024
Victoria
United States14 reviews2 helpful votes10“Super lovely hotel stay just off Kloof Street.”- • Leisure trip
- • Solo traveller
- • Heritage Classic room with Balcony
- • Stayed 9 nights
Nothing I can think of.
The view was amazing. The balcony was huge and so lovely in the morning and evening. The bed was super comfortable, super nice touches like the sherry left out for guests. Lovely bathroom and shower. The staff were exceptional, I always felt so welcome. As a solo traveller I wanted to be somewhere that felt lively and safe and the hotel and area was exactly that.
Stayed in March 2024
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Reviewed: 12 March 2024
Samah
United Kingdom1 review9.0“I had a wonderful stay...and massage! Thank you”- • Leisure trip
- • Solo traveller
- • Heritage Classic room with Balcony
- • Stayed 7 nights
Small pool - although not many people were using it, so it's fine! Also, it wasn't quite the weather for it either.
Location, food/drink (breakfast, lunch and dinner options), spa facilties, cleanliness, aesthically pleasing.
Stayed in March 2024
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Reviewed: 11 March 2024
Ali
Somalia5 reviews8.0Very good- • Business trip
- • Solo traveller
- • Heritage Classic room
- • Stayed 1 night
The elevator, the noise in near rooms.
I liked the location and staff more than any other values...
Stayed in March 2024
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Reviewed: 3 March 2024
Charlotte
United Kingdom8 reviews9.0“lovely accom with brilliant staff”- • Leisure trip
- • Couple
- • Heritage Classic room
- • Stayed 1 night
- • Submitted via mobile
the pool was quite small but overall a brilliant hotel in a great location
the staff were lovely, couldn’t do enough for us and the room itself was beautiful with a great view and lots of nice amenities
Stayed in February 2024
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Reviewed: 2 March 2024
Mike
Germany28 reviews9.0“Great location with very nice roof terrace”- • Leisure trip
- • Couple
- • Heritage Deluxe Room with Balcony
- • Stayed 2 nights
This was our third time at Cloud 9 and we liked it just as much as the previous times! We've always had different rooms, but all of them were spacoius enough and equipped with everything we needed. The whole ensemble is quite rambling but charming and you can always find a quiet corner, even when it's busy! We particularly liked the rooftop bar and pool deck with a scenic view of the mountains - perfect for relaxing in between. We would love to come back!
Stayed in February 2024
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Reviewed: 2 March 2024
Charlotte
Netherlands128 reviews3 helpful votes10“Only good things to say!”- • Leisure trip
- • Family with young children
- • Heritage Deluxe Family Room
- • Stayed 3 nights
- • Submitted via mobile
Nothing
Great location, staf is friendly, helpfull and always a smile. Also the rooms are very clean and if you have questions at the reception they are extremely helpfull. We stayed in our trip for three times at this hotel and definitely we will come back. Food is good and a nice rooftop bar. Cloud9 is the hotel in Capetown what you are looking for!
Stayed in March 2024
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Reviewed: 29 February 2024
Chamone
South Africa39 reviews8 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Heritage Classic room with Balcony
- • Stayed 4 nights
- • Submitted via mobile
Great location
Stayed in February 2024
-
Reviewed: 28 February 2024
Monique
Singapore8 reviews1 helpful vote10“Will definitely be returning”- • Leisure trip
- • Solo traveller
- • Heritage Classic room with Balcony
- • Stayed 4 nights
- • Submitted via mobile
Nothing
Everything was great! Had a lovely spacious room, very clean and super comfortable bed! The staff were all very welcoming and friendly. Location was perfect to get out and about sightseeing
Stayed in February 2024
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Reviewed: 25 February 2024
David
Australia20 reviews4 helpful votes8.0“Good location in a safe area, but a little noisy.”- • Leisure trip
- • Couple
- • Heritage Classic room with Balcony
- • Stayed 3 nights
The airconditioning unit in the room gave off intermittent but regular sounds throughout the night which was quite disturbing. One restaurant across the road closed very late into the night/ear;y morning and played loud music.
It's in a good location near a range of cafes and restaurants. It seemed safe enough to walk around the streets nearby. Close to Table Mountain and the city.
Stayed in February 2024
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Reviewed: 19 February 2024
Felix
Germany18 reviews1 helpful vote9.0Superb- • Leisure trip
- • Couple
- • Heritage Classic room
- • Stayed 1 night
- • Submitted via mobile
Nice Breakfast, Pool, friendly staff
Stayed in February 2024
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Reviewed: 17 February 2024
Richard
United Kingdom29 reviews5 helpful votes10“Graet place to stay in Cape Town. But you will need Ubers to get around”- • Leisure trip
- • Couple
- • Heritage Classic room with Balcony
- • Stayed 5 nights
Nothing really all was so good
Nice hotel. Good size bedroom with walk in shower. Small balcony. Good bed. Clean and modern. Excellent breakfast. Friendly smiley staff. Good Wi Fi. Need ubers to get around. But they vare very frequent and much cheaper than UK. Close to Table Mountain. Highly reccomend
Stayed in February 2024
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Reviewed: 16 February 2024
Kenneth
United Kingdom14 reviews22 helpful votes10“Jeanette on reception and all the staff were excellent.”- • Leisure trip
- • Couple
- • Heritage Classic room
- • Stayed 3 nights
- • Submitted via mobile
Ideal location, close to bars n restaurants.
Stayed in February 2024
-
Reviewed: 15 February 2024
Paola
Spain15 reviews1 helpful vote9.0“A very pleasant stay. Everywhere is accessible and the staff are great”- • Leisure trip
- • Family with young children
- • Heritage Deluxe Family Room with Balcony
- • Stayed 6 nights
- • Submitted via mobile
Great location. The staff are very helpful. The food is great. Their sushi is probably better than anywhere else.
Stayed in February 2024
-
Reviewed: 12 February 2024
Jeanete
South Africa5 reviews10“Best hotel in the city and walking distance to restaurants”- • Leisure trip
- • Solo traveller
- • Heritage Classic room
- • Stayed 1 night
- • Submitted via mobile
I loved everything and can not fault it
Hotel was great, rooftop is a must when visiting this place, stunning views and friendly staff
Stayed in January 2024
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