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Reviews of Critchley Hackle Dullstroom Towers

585 Teding Van Berkhout Street Dullstroom, 1110 Dullstroom, South Africa

#10 of 19 hotels in Dullstroom

Guests' Choice

Review score

Based on 128 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    9.5

  • Facilities

    8.5

  • Staff

    8.9

  • Value for money

    8.5

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Showing 1 – 25

  • Reviewed: 18 March 2024

    9.0
    Wonderful experience.
    • Leisure trip
    • Couple
    • Double Room with Lake View
    • Stayed 3 nights
    • Submitted via mobile

    No wifi in the room but the staff did tell us in advance.

    It was a lovely place. With the dam view in the morning it was exceptional. Accommodation is in town but it feel like outside town, very quiet.

    Stayed in March 2024

  • Reviewed: 12 March 2024

    8.0
    the stay was perfect,the place is quite and cool.
    • Leisure trip
    • Couple
    • King Room with Lake View
    • Stayed 1 night

    We didnot have breakfast

    Stayed in February 2024

  • Reviewed: 29 February 2024

    9.0
    My stay was lovely. Will stay there whenever I go to Dullstroom.
    • Leisure trip
    • Couple
    • King Room with Lake View
    • Stayed 1 night

    Everything was fine.

    Breakfast was good and the location perfect. The tranquility of the lovely garden and little lake makes it the perfect place to relax and unwind. The shops and restaurants are walking distance. Also the security was good. The rooms are a bit dated but clean and comfortable.

    Stayed in December 2023

  • Reviewed: 28 October 2023

    9.0
    Superb
    • Leisure trip
    • Group
    • King Room with Lake View
    • Stayed 1 night

    No WIFI in rooms

    Food was great

    Stayed in October 2023

  • Reviewed: 16 October 2023

    8.0
    Exellent
    • Leisure trip
    • Couple
    • King Room with Lake View
    • Stayed 2 nights

    Bathroom is a bit dated.

    Room and location next to dam

    Stayed in September 2023

  • Reviewed: 26 September 2023

    8.0
    it was wonderful.
    • Business trip
    • Group
    • King Room with Lake View
    • Stayed 2 nights

    The bathrooms need some upgrading

    The total ambience

    Stayed in September 2023

  • Reviewed: 16 September 2023

    8.0
    Lovely stay
    • Leisure trip
    • Family with young children
    • King Room with Lake View
    • Stayed 2 nights
    • Submitted via mobile

    A housekeeping manager needs to check the rooms. Curtains were not hanging correctly, bulbs were fused, shower grouting needs cleaning, blanket on the bed needs washing The spa is not good. The staff don't care about what they're. Terrible massage and pedicure. And expensive

    Hotel and restaurant staff are very friendly. The atmosphere is lovely. The rooms were clean and comfy. The onsite restaurant is excellent.

    Stayed in August 2023

  • Reviewed: 17 April 2023

    9.0
    Great stay.
    • Leisure trip
    • Couple
    • Double Room with Lake View
    • Stayed 2 nights

    Great location - close to all the shops and restaurants. Beautiful, peaceful setting around the dam. Beds comfortable and nice to have a fireplace in the room. Pity our stay was so short.

    Stayed in April 2023

  • Reviewed: 16 April 2023

    8.0
    I would stay everything I visit just a. different room.
    • Leisure trip
    • Couple
    • King Room with Lake View
    • Stayed 2 nights
    • Submitted via mobile

    the shower in our room was very small and did not allow for much movement. also a little bit moldy.

    the setting

    Stayed in March 2023

  • Reviewed: 21 March 2023

    9.0
    Superb
    • Leisure trip
    • Group
    • Double Room with Lake View
    • Stayed 1 night

    no soap dishes in the shower.

    breakfast wasnt offered.tranquil setting.

    Stayed in March 2023

  • Reviewed: 21 March 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room with Lake View
    • Stayed 4 nights
    • Submitted via mobile

    We were in a room with no kitchenette. Catering for a young one made that challenging. But other rooms did have kitchenette facilities.

    Well located. The central pond provides a lovely ambiance. The pool was cold but inviting. The service at the restaurant was excellent, with exceptional dishes. The fish, ducks and geese were a welcome sight. Overall a great experience.

    Stayed in March 2023

  • Reviewed: 20 March 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Lake View
    • Stayed 1 night
    • Submitted via mobile

    carpets and bedding was damp and musty. mice or rats in the ceiling running around and making noises at night.

    the view from the window was lovely, they accommodated us with a check in at 23:00. Breakfast at the restaurant was lovely

    Stayed in February 2023

  • Reviewed: 18 March 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Lake View
    • Stayed 1 night
    • Submitted via mobile

    When you get there, you feel the restaurant is part of the complex. It is not & we were disappointed

    Location, comfort

    Stayed in March 2023

  • Reviewed: 4 March 2023

    7.0
    Expected more for the price you paid.
    • Leisure trip
    • Couple
    • King Room with Lake View
    • Stayed 1 night
    • Submitted via mobile

    No Wifi. You had to pay for the wood and firelighters if used - Really !!!

    Did not eat breakfast

    Stayed in March 2023

  • Reviewed: 25 February 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room with Lake View
    • Stayed 1 night

    No generator when the Eskom power was off

    Stayed in February 2023

  • Reviewed: 22 January 2023

    7.0
    Good
    • Leisure trip
    • Group
    • King Room with Lake View
    • Stayed 1 night

    Cottages need a deep-clean, thorough maintenance plus some minor repairs.

    General ambiance and style.

    Stayed in January 2023

  • Reviewed: 1 August 2022

    9.0
    Recharge your batteries. Perfect place to do so.
    • Leisure trip
    • Couple
    • King Room with Lake View
    • Stayed 2 nights

    The bathroom need a upgrade. all the rest were perfect.

    The location was excellent. Breakfast at the restaurant was perfect! Love the fact that your room was only cleaned when you drop your key at reception.

    Stayed in July 2022

  • Reviewed: 14 July 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room with Lake View
    • Stayed 1 night

    Need more Blitz and wood in the bedrooms -

    Tranquility of the place.

    Stayed in July 2022

  • Reviewed: 20 June 2022

    7.0
    The area is very beautiful.
    • Leisure trip
    • Family with young children
    • King Room with Lake View
    • Stayed 1 night

    I booked rooms 1 and 2 as both contained a television and fire place. When we arrived, the lady told me that room 3 would be better for my kids as it had two separate beds. What she failed to mention was that the television did not work in room 3. I asked her if the only difference was the beds and she said yes. When we realised that the television in our children's room did not work, we informed the management and they said that the children must watch television in our room. I booked the two rooms with televisions as it was advertised as such and did not appreciate the way and manner our rooms were swopped without a full disclosure of the amenities that did not work.

    The area is very beautiful and the restaurant's food were excellent. We enjoyed our stay for the most part, save for the swopping of our rooms which tainted our stay a bit.

    Stayed in June 2022

  • Reviewed: 14 May 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room with Lake View
    • Stayed 1 night
    • Submitted via mobile

    On arrival the person at reception was not aware of our prepaid booking and kept telling us that there were only two more bookings to check in on that date and we were not one of them. I showed her the confirmation email. She then phoned another person telling her that there were people who wanted to check in who allegedly paid for the night. I stepped outside and phoned the number given on my booking. The guy confirmed our booking and I gave my phone to the receptionist to talk directly to the agent. The receptionist told us that it was not her mistake, but the second time it happened that week. Meaning (as we understood) that the mistake was on booking.com's side.

    Beautiful room,surroundings and great location.

    Stayed in May 2022

  • Reviewed: 4 May 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room with Lake View
    • Stayed 3 nights

    Nothing in particular

    Restaurant was great

    Stayed in May 2022

  • Reviewed: 3 May 2022

    7.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room with Lake View
    • Stayed 1 night

    The food in the restaurant was not up to standard (small portions and lots of bones) and not good value for money.

    The setting and solitude.

    Stayed in April 2022

  • Reviewed: 12 April 2022

    9.0
    Great value for money if you are looking to stay in the middle of Dullstroom.
    • Leisure trip
    • Couple
    • King Room with Lake View
    • Stayed 1 night

    Unfortunately the wi-fi signal did not reach our room, it would have been nice to have wi-fi.

    The staff were very friendly and accommodating. No hidden costs and fees like we found with our previous night's stay at a different lodge. The premises are beautiful and right in the middle of town, very accessible. Very good value for money.

    Stayed in April 2022

  • Reviewed: 22 March 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room with Lake View
    • Stayed 1 night

    One down side, however, is that the restaurant (which is now run as a separate entity, which we did not know) was a disappointment. The food was great - the service abysmal. One of the reasons for our choosing the lodge was the opportunity for the fine dining experience at the restaurant - and reading the website still gives the impression that the 2 are part of the same entity. We were very disappointed

    the lodge is lovely, and the staff were kind and efficient. the grounds are well maintained and there is a lovely, peaceful atmosphere

    Stayed in March 2022

Showing 1 – 25

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