The telephones in the rooms were not connected it was inconvenient walking to the reception to ask for help.

The chef who made eggs in the morning was lovely. She was enthusiastic and warm. The whole staff was friendly and helpful.

Stayed in August 2023

The hotel rooms could install better heating for those cold nights, the oil heaters don’t do much.

Very clean, comfortable and cozy. So many activities to enjoy. The property is beautiful and peaceful

Stayed in August 2023

Some of the staff members were a bit over familiar in an inappropriate way by asking very personal questions.

I loved the diversified options in facilities and activities! I mean, we even enjoyed swimming in a heated pool in the middle of winter! The place is clean and well maintained! The food was great. I will definitely go back with my loved ones!

Stayed in July 2023

The sidewalk to our room needs some repairs.

So many activities and dining options.

Stayed in July 2023

The facilities are amazing. Lots of activities to do. The rooms are clean. Overall a great stay.

Stayed in July 2023

I think having heated blanket and maybe wifi in the rooms would be great as the stand alone heaters aren’t very effective.

I liked that there was so many things to do at the resort

Stayed in July 2023

It was very crowded in the dining room

Stayed in July 2023

The toilet handle was not flushing properly

The food was excellent along with the view and the facilities. The staff was kind and accommodating. There is also activities for everyone

Stayed in July 2023

Weather on second day was very windy there was not much to do indoors

room very clean breakfast lovely super was good

Stayed in July 2023

The shower was not good. Also in a standard room you only get a 8 fin oil heater which does not work. You have to prebook dinner. The food has a lot to be desired. If you are vegetarian or vegan there are very few options. Also if you don't eat beef or pork you choices are limited at dinner.

The staff was fantastic. The accommodation were clean and neat. The wellness center was amazing.

Stayed in July 2023

Nothing really

Breakfast was amazing 👏, also the view was exactly what it was said to be.

Stayed in July 2023

Nothing

Facilities

Stayed in July 2023

safety of the room keys any one can have a key

food was amazing and all staff were friendly and always great guest, but reception staff looked grumpy and not friendly for from desk stuff. overall I would love to come back every year

Stayed in July 2023

The place is run down and looks shabby. Our oven did not work, the legs of the heaters are broken, and some of the crockery is cracked. There is a Teens and kids area upstairs but No kids holiday programme as offered by other resorts in the Berg which was disappointing. Even though there is an activity centre with ziplines and obstacle courses, this is closed most Fridays. There is no place to get coffee/ food until 10am when the bistro opens. This then closes at 17h30 and you need to wait again until 18h30.

The staff are incredibly friendly and extremely helpful. There are cold water slides and a warm pool. The restaurant has an outstanding breakfast on offer. There is a little shop on site and Elands convenience store nearby if you have forgotten any items behind.

Stayed in July 2023

There should be golf carts made available to get around the resort from one place to another

Apparently some of the rooms have been renovated and some not. Some has underfloor heating and some not. I booked two rooms. A single and a double. The double room had underfloor heating and my single room didnt!

Stayed in July 2023

i didn't like when questioning many times the age of my son since he is tall, maybe they thought we are lying about his age they should have said we must bring birth certificate than asking same question.

I loved everything

Stayed in July 2023

Travelled all day, the unit was not ready on time. We had to find things to do on two occasions waiting for the room to be ready after the confirmed check in time.

The view and scenery is unmatched.

Stayed in July 2023

I did not like the condition of the rooms and the service of the Abseiling staff.

I loved the location. It has beautiful views all around.

Stayed in July 2023

Beds had no electric blankets.

Spacious rooms, fully equipped kitchen, lots of space for 6 people.

Stayed in July 2023

Couple room had 2 single beds

Spa

Stayed in July 2023

Wifi in the self catering units, a better supper buffet wud maybe more meat options (lamb), Seafood like grill fish or prawns not jus a messy seafood paella fit for Pets.try also a wood fire pizza station.

Good, the buffet kept us going till about 3pm so lunch was not necessary.

Stayed in July 2023

The rooms are right on top of each other making it quite noisy. The restaurants are way over priced and have average food.

The staff are excellent and very efficient. The location is perfect.

Stayed in July 2023

Nothing

The location of the resort is perfect. You are in the mountains. There is a great variety of activities to choose from.

Stayed in July 2023

The views were exceptionally brilliant,food was delicious staff were veryfriendly.

Stayed in June 2023

No fireplace in our cottage

Bonfires Fire places a good addition Breakfast buffet

Stayed in July 2023