N1 Du Toitskloof pass, 7646 Paarl, South Africa
#11 of 12 hotels in Paarl
Guests' ChoiceBased on 186 hotel reviews
7.3Cleanliness
7.7
Comfort
7.9
Location
9.2
Facilities
7.5
Staff
8.4
Value for money
7.7
Free WiFi
7.5
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End of dialog contentReviewed: 26 June 2023
George
South AfricaThe staff at the check-in point was not able to handle the check-in at 02H30 in the morning. The gentlemen did not know the booking system, not how the official mobile phone worked. There was no additional blankets in the room although it is winter. There was breakfast included in the price but we left very early the next morning and no arrangements could be made to give us a take-away breakfast - we thus missed out on a breakfast we paid for.
The fact that the facility has 24/7 check-in. The room was huge and the bathroom a pleasure to use.
Stayed in June 2023
Reviewed: 25 June 2023
Albertus
South AfricaNothing I did not like.
The modern, spacious and comfortable room with a sliding door to a private balcony. Breathtaking views to surrounding mountains. Beautiful gardens and landscaping. Nearby river and green lawns well maintained. Delicious breakfast and meals. Friendly and helpful staff.
Stayed in June 2023
Reviewed: 25 June 2023
Van
South AfricaThe room was not clean. The bedding smell like cigarettes. The towels did not smell clean. The white bedding was filthy, it had black marks on. We stayed two nights and the room was not cleaned the next day while we were out and about.
The view.
Stayed in June 2023
Reviewed: 19 June 2023
Sunduza
South AfricaThe location was the best!
Stayed in June 2023
Reviewed: 5 June 2023
Peter
South AfricaOur compliments must surely go to Kyle (The Manager), who very attentive, and most hospitable, along with Robert from the Restaurant. Dinner was very nice, in spite of us being the only patrons there!! Breakfast was equally good, and the De Kloof team made our overnight stay memorable for all the right reasons. We will certainly recommend this lovely venue.
Stayed in June 2023
Reviewed: 3 June 2023
Gerald
South AfricaThe place was freezing. Dining room was 8c and we were told the heating can only be put on once the dining room was full (orders of the owner). The log fires had wet wood which obviously gave of no heat. When we went for dinner we were told that Rugby was on so the deep frier couldn't be used to make chips as it would trip the generator and upset those watching rugby in the pub. I feel this venue survives on passing trade in the Summer so standards don't have to be maintained.
the location was beautiful The breakfast was average. The staff were all very nice and tried their best.
Stayed in May 2023
Reviewed: 18 May 2023
Bo
SwedenMaintenance of the facilities is lacking No card payments possible at restaurant during loadshedding. Linnen were clean but stained. Only lukewarm water in the shower in the morning- possibly due to loadshedding No backup lights in the room.
Scenic views
Stayed in May 2023
Reviewed: 10 May 2023
Hettie
South AfricaToilet seat was broken. Toilet leek and floor was wet. Was not informed that the front door will be locked at certain time. The person at reception was on his phone every time we went passed. The breakfast and service was disappointing. The Lodge needs a serious revamp.
The view
Stayed in May 2023
Reviewed: 7 May 2023
Julian
South AfricaUncertainty about which unit was booked for us.
Location is absolutely magical.. Staff very friendly and helpful and the breakfast and dinner very good.
Stayed in April 2023
Reviewed: 1 May 2023
Natasha
South AfricaThe booking was incorrect I booked 2 rooms we got one room. After I complained they moved us to a 2 bedroom chalet but the place we very cold. First of all, check in from 2pm and rooms were not ready until 7pm....we were only been able to be assisted to finally check in after 7 pm after requesting 2 rooms then being accommodated with a chalet. We had to go buy wood to make the place warmer. The breakfast service at the restaurant was bad as we sat and waited up until almost 12pm for breakfast. I had to call the waiter and ask when are we getting our breakfast after waiting for more than a hour considering the fact that check out is at 10am. People left and we were still waiting. Breakfast came without bread when we just finished our breakfast. We are extremely unsatisfied with the service at this accommodation and service. Please ensure better service and delivery for future clients as we are regular clients, visiting various places.
Extremely bad experience
Stayed in May 2023
Reviewed: 1 May 2023
Dewald
South AfricaI didn't like the effect that Eskom will follow you like a thief in the night!
Staff was exceptionally helpful and polite, being in nature, and hearing the river all day was so relaxing. The food is perfect and good quality, I really can't complain. And it is pet friendly!!!!
Stayed in May 2023
Reviewed: 25 April 2023
Joanna
South AfricaLocation, super clean & very friendly staff
Stayed in April 2023
Reviewed: 24 April 2023
Kewen
South AfricaNo towels in room shower dirty
View
Stayed in March 2023
Reviewed: 14 April 2023
George
South AfricaI didn’t like it when I had to leave the property, I wanted to stay there forever.
I was in the Switzerland earlier this year and went to the Alp’s, now being a South African Citizen, I can honestly say that this view was better for me than in the Alp’s.
Stayed in April 2023
Reviewed: 13 April 2023
Adams
South AfricaThere was a few little issues that was concerning which was mentioned to the owner, he got back to me and ensured me that it will be address. It was appreciated that he contacted me personally... Very professional and appreciated.
Everything was beautiful, the scenery, the tranquility, the staff and the food at the restaurant was to the tops. We will definitely visit again.
Stayed in March 2023
Reviewed: 1 April 2023
Eddy
BelgiumThe property was run down.
The staff was very welcoming.
Stayed in February 2023
Reviewed: 30 March 2023
Abrie
South AfricaQuality of property it self. Rundown not worth the money they asking
Location was the win.
Stayed in March 2023
Reviewed: 27 March 2023
Ivan
South AfricaOur bed bases were wet. The entrance door of room 9 need to be upgrade,looks tired. Bed linens not clean
The food,dinner and breakfast was great. Beautiful location.
Stayed in March 2023
Reviewed: 25 March 2023
Nelmari
South AfricaThey want to book us into a cheaper room without saying anything. When I asked they said there are no rooms available because of booking. Com made a dubble booking. After I complained and said it is not what I paid for he said they will pay back a difference. And all of a sudden he said he will make a plan. When we arrive at the room he said we must let them know if anything is not working. Should they make sure before booking in the guest? They TV didn't work.
Breakfast was good and restaurant food pizza.
Stayed in March 2023
Reviewed: 6 March 2023
Smith
South AfricaWe had B&D...no choice in the matter. French toast was served and not to our liking as we don't eat breakfast this was. Would have rather preferred a fried egg, sausage and toast. Room we stayed "Room 10" had no TV in when we arrived, although is was sorted out afterwards. Bedding had black stains and the bed I feel needs to be changed as the mattress is way past it's deadline. A fair amount of cracked tiles in unit. Not very pleasing on the eye. Reception is not what I expected, we arrived with no one at the desk, rang the bell, no one came, I eventually asked one of the staff if there's anyone who could assist.
The surrounding views are breathtaking. As for the rest, I'll leave it there...
Stayed in March 2023
Reviewed: 2 March 2023
Stijn
NetherlandsAmazing staff, beautiful mountain view
Stayed in March 2023
Reviewed: 8 February 2023
Johann
South AfricaThe whole building is dilapidated, and not maintained. Simply shocking!
The room was clean
Stayed in February 2023
Reviewed: 5 February 2023
Genevieve
South AfricaI liked that it was pet friendly and accommodating to that.The staff was friendly and always there to assist. It felt very chilled and homely in a way. They even had a live band :) The place has amazing beautiful scenery.
Stayed in February 2023
Reviewed: 5 February 2023
Boatwright
South AfricaThe space was very run down and felt unkept. we were not given any instructions nor were we showed the amenities or where to have breakfast. there was no drinking water in the rooms and the pillowcases had black marks all over. The toilets also smelled very bad.
We liked the setting.
Stayed in February 2023
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