67 Jan Smuts Avenue, Randburg, 2193 Johannesburg, South Africa
#8 of 159 hotels in Johannesburg
Guests' ChoiceBased on 479 hotel reviews
9.2Cleanliness
9.6
Comfort
9.6
Location
9.3
Facilities
9.3
Staff
9.6
Value for money
8.7
Free WiFi
8.8
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End of dialog contentReviewed: 10 December 2022
Robin
SpainNot good for anyone with disabilities.
Stayed in December 2022
Reviewed: 4 December 2022
Turpin
South AfricaIt was my husband's birthday and we were spoilt at every turn. We also had our dog with us and the staff were really nice to her.
Stayed in December 2022
Reviewed: 29 November 2022
Julie
United Kingdommusic too loud in restaurant no bar
beautiful setting and gardens
Stayed in November 2022
Reviewed: 26 November 2022
Peter
South AfricaThe Flame restaurant didn't meet my expectations, the chair and table height was out of sync. There were no table cloths or place mats, rather cold atmosphere. The dinner starter was served luke warm and the prawns of the prawn starter were old. The eggs on the plated breakfast dish were luke warm to cold
Stayed in November 2022
Reviewed: 13 November 2022
Teko
South AfricaNothing
Elegant decor
Stayed in November 2022
Reviewed: 27 October 2022
Ane
United KingdomThe spa had a cold jacuzzi and the spa prices were extortionate compared to the rest of SA (but the therapist was great!)
10/10 everything. We celebrated our honeymoon here and they couldn’t have treated us any better - got an upgrade to a beautiful room (highly recommend staying in 404-405!) with a stunning view! The honeymoon special turn down service, a completely surprise, was great with rose petals throughout the apartment. The restaurant for a sun down drink was amazing and the food in the evening too, especially the service in the restaurant. Don’t hesitate to treat yourself to a stay here!
Stayed in October 2022
Reviewed: 24 October 2022
Mary
United StatesA bit isolated so impossible to walk anywhere outside the property. Staff was frequently distracted and chatting with each other; not as professional as other Ritz Carlton properties and sometimes unsure of basic information. perhaps additional training would be helpful.
A beautiful property and excellent restaurant.
Stayed in August 2022
Reviewed: 15 October 2022
Ayanda
South AfricaNothing!
From a good location to spacious and comfortable rooms, delicious food and beautiful gardens. Staff very friendly and make one feel welcome. Amazing 5 star experience👌🏾
Stayed in August 2022
Reviewed: 6 October 2022
Richard
South AfricaFaulty balcony door latch
Breakfast was great
Stayed in October 2022
Reviewed: 2 October 2022
Olebogeng
South AfricaMinibar at an extra cost. Put it in the price or ask patrons if they would like it stocked or not
I'm satisfied
Stayed in October 2022
Reviewed: 2 October 2022
Nicole
South AfricaMagnificent setting, great restaurant and the most comfortable bed
Stayed in September 2022
Reviewed: 25 September 2022
Albertus
South AfricaBeautifull serene view
Stayed in September 2022
Reviewed: 31 August 2022
Ann
SwedenImmaculate service
Stayed in August 2022
Reviewed: 25 August 2022
Basetsana
South AfricaI was impressed with the service and the food was very delectable. Me and my husband really enjoyed our stay at the hotel. The staff are very welcoming and friendly.
Stayed in August 2022
Reviewed: 23 August 2022
Wing
Hong Kongexcellent environmental with utmost tranquility. splendid service
Stayed in July 2022
Reviewed: 20 August 2022
Lesné
South AfricaI didn't like leaving...
The staff are excellent - from the receptionists (including KB) to the wait staff (Sphesihle and Tumi) and the magnificent pastry chef (Laura). Every staff member seems to love their work and really understand what quality service means. The room was an absolute treat - and the bathroom is pure luxury. The bed is perfectly comfortable too. The dining experience is fantastic. Did I mention the gorgeous views of Joburg city and all the trees??
Stayed in August 2022
Reviewed: 20 August 2022
Steve
Netherlandsamazing property, with the most amazing staff that go above and beyond
Stayed in June 2022
Reviewed: 13 August 2022
Nourah
Saudi ArabiaThe place is so magical, the staff was the sweetest, special thanks to Queeneth and Mpho who help make our stay beyond impressive!🙏
Stayed in August 2022
Reviewed: 8 August 2022
Lucky
South AfricaNothing
Good
Stayed in August 2022
Reviewed: 26 July 2022
Shahida
United Arab EmiratesThe customer experience was next level.
Stayed in July 2022
Reviewed: 17 July 2022
Maria
PhilippinesThe staff are very warm and helpful. The property is beautiful, surrounded by greenery and has great views from our rooms and from the restaurant. The location was perfect for a restful and safe stay for a family traveling together.
Stayed in July 2022
Reviewed: 14 July 2022
Ndalama
South AfricaOur room’s view was blocked by trees.
The property is beautiful and kept clean.
Stayed in July 2022
Reviewed: 8 July 2022
Refilwe
BotswanaEveryone was super friendly. Gorgeous decor
Stayed in July 2022
Reviewed: 24 June 2022
Yanga
South AfricaThe Chef not too friendly. The restaurant bathrooms are not ideal at all.
I loved everything. We celebrated our anniversary there and we couldn't be happier. The staff was professional and very friendly. Room was exceptional including the underfloor heating. The food was out of this world.
Stayed in May 2022
Reviewed: 16 June 2022
Ramnarain
South AfricaYou made Moms birthday extra special
Stayed in June 2022
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