I asked for a 1hr earlier check-in via Booking.com which was acknowledged by the hotel. Upon my arrival, the reception had no knowledge of my request.

Lovely room and very great restaurant where food is good and staff are accomodating

Stayed in March 2023

spacious room with a cool atmosphere and a delicious restaurant in the 6th floor. if you want to stay downtown, this should def be your hotel

Stayed in March 2023

Finding the parking when we arrived was a bit tricky, but once we found it the valet service was very helpful and they would get our car whenever we needed it. The service in the restaurant was a bit slow at breakfast, but the staff were very friendly and the breakfast provided was excellent.

The hotel was superb, a lovely boutique hotel in the centre of town within walking distance of the key places we wanted to visit such as Bo-Kaap and the V&A waterfront.

Stayed in February 2023

The kitchen and bar staff really delivered. Every drink and meal they put out were top quality. Great stay all around though.

Stayed in February 2023

Nothing.

Decor, location. vibe, amazing breakfast, and most importantly- incredible staff and service. All in all a truly unforgettable experience

Stayed in February 2023

Honestly… nothing!

Everything! The service from the staff was incredible from the second we checked in - everyone was so helpful and beyond welcoming (it was mine and my sister’s first visit to Cape Town). Our room was spacious, clean, beautifully furnished and our bed was very comfortable. What took everything to the next level was the breakfast! It was Melbourne-quality breakfast and coffee, all included! We had brekkie at the cafe a few days but when we had early tours / day trips we were able to get room service (all included as part of our stay). The pool area - albeit a bit small - was very comfortable, clean and had a fantastic vibe.

Stayed in February 2023

Gabby checked us in and had the presence of mind to get a dinner order in minutes before the restaurant closed. The food was fantastic (a roasted whole fish) and Gabby delivered it herself. It was the first night of a very special trip after a long journey and it could not have been better!

Stayed in January 2023

fantastic central location, modern decor in a lovely old building and thoughtful inclusions in the rooms. Loved the yoga mat! Staff were all so friendly and helpful and Gigi’s rooftop bar was a great place to hang and drink cocktails after a big day of sightseeing.

Stayed in February 2023

the sound proofing isn't great, so if you have loud neighbors you'll know that...

The hotel is trendy so if you are into modern design this is a place for you. Well-designed rooms, very clean, nice minibar selection, all the right qualities for a boutique hotel. Small but lovely and picturesque swimming pool on the roof and of course the main feature is the roof top restaurant. It is phenomenal for breakfast. Ironically quality of food and service at breakfast which is included in the stay is much higher than we've experienced at dinner that we also had on the rooftop.

Stayed in February 2023

Pool area on show to restaurant and no turndown provided

Quirky stylish decor, nice rooftop spot, large studio room with great amenities

Stayed in January 2023

There was an unfortunate moment one afternoon with a staff member wanting to restock the mini bar in the room when we were having an afternoon nap. Other than that, the staff were warm and accommodating.

The property is design forward, in a really good way. Everywhere looks stylish, but is also functional. The rooms were spacious, and well thought out. Lots of extras like Netflix loaded, choux buns on turn down service, personalised amenities. The restaurant / bar / rooftop pool and sun loungers is a great addition, it would be a cool bar to go to even if you weren’t staying. We wanted a central location for a couple of nights so we could walk to restaurant Fyn and see a different part of Cape Town, but unless you have a reason to be in CBD, I wouldn’t recommend this location over the other great options in Cape Town, like Camps Bay, Constantia, etc. The secure car park was a bonus and very handy to have the valet service for that - was easy for us.

Stayed in January 2023

nothing

Wonderful suite, clean and well furnished, wooden floor, super comfortable bed, air-con, hot shower, great WiFi. Restaurant is a plus: best breakfast and stylish dinner

Stayed in January 2023

service was lovely but had to chase for our airport pick up which was a little stressful after a long flight and never been to Johannesburg

A very cool and modern property. great rooms, restaurant and gym

Stayed in January 2023

Depending on where your room is there can be quite some noise. We initially stayed 1 floor below the restaurant and found it disturbing when we wanted to go to bed. The street can be a little noisy in the day time too but that didn’t both us. Whilst friendly, some of the waiting staff were quite slow in bringing menus or taking orders even when the place wasn’t busy.

Really beautiful aesthetically. The rooms are lovely and the rooftop is stunning. Honestly though the breakfast was by far the best breakfast I have had in a hotel and rivals some of the best brunch places I’ve been to worldwide. Really nice to have a well made, a La carte breakfast!

Stayed in November 2022

receptionists not always on top of things

perfect styling and super friendly personnel

Stayed in January 2023

nothing in particular, great hotel!

The hotel is SO conveniently located in central Cape Town, making it very easy to walk around town for a little explore. And also easy to get an uber to go to V&A waterfront or Table Mountain. The staff was very friendly, the room were SPLENDID! There's so much snack, gym and yoga equipment, the bathroom was enormous and the bed SO comfy! we had a living room our in room 201 and it was very quiet. The rooftop was a clear highlight for us, the cocktail and breakfast menus are outstanding and it was just great to be able to dip into that pool to take a break from the hot scorching sun! Would defo recommend and come back!

Stayed in January 2023

Nothing, we loved it all.

We spent the last two days of our honeymoon here and loved it. The staff went out of their way to make it special (including leaving chocolate and decorations in our room) and were very helpful. The room was nice and cool, despite being right in the city, and spotlessly clean. It's a great spot for getting around Cape Town. And the rooftop bar is the perfect spot for cocktails. We didn't want to leave!

Stayed in December 2022

Absolutely gem in the centre of Cape Town CBD - Superbly designed and well appointed, rooms are excellent, breakfast area is brilliant and nothing is too much for the staff. We will definitely be back!!

Stayed in January 2023

the location is great in the middle of the city, however difficult by car, it doesn’t have a place to temporarily park (wasn’t easy as we got our rental car delivered here.

really nice boutique hotel. excellent breakfast and dinner. rooftop terrace is brilliant. rooms spacious and nice.

Stayed in December 2022

everything Perfect! Gabby also arranged us outstanding restaurant reservations - we cant wait to come Back!

Stayed in November 2022

n/a

Extremely helpful and friendly staff. Delicious food. Design of the hotel.

Stayed in November 2022

if you are in a rush breakfast service is on a slow side.

It is an extremely good looking hotel ;) loved the decor and amenities. Fabulous breakfast and amazing staff.

Stayed in October 2022

Staff at Gigi’s were amazing and very friendly!

Stayed in October 2022

The only concern was with the parking, the valet parking was awesome but I wasn't comfortable with the parking area. Best would be to Uber around .

Loved the space, decor and service. This hotel is top tier and definitely lives up to its name. Beds were super comfortable, amenities great and attitude and service from staff was professional and friendly.

Stayed in October 2022

Breakfast was delicious and their inhouse restaurant/ roof top bar, Gigi is just stunning as a venue. Rooms were very well appointed, special mention of the toiletries, they were amazing!

Stayed in September 2022