Bushbuck ridge road, R533, Graskop Airstrip, Graskop, 1270 Graskop, South Africa
#3 of 8 hotels in Graskop
Guests' ChoiceBased on 406 hotel reviews
8.7Cleanliness
9.3
Comfort
9.3
Location
9.3
Facilities
9.1
Staff
9.3
Value for money
8.7
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 September 2023
Nomfundo
South AfricaI should’ve stayed for longer. A little suggestion is to just add an entertainment area for the kiddos.
I absolutely loved the entire stay. The views are incredible and the staff is amazing.
Stayed in September 2023
Reviewed: 25 September 2023
Nomsa
South AfricaThe scenery,the breakfast was great.
Stayed in September 2023
Reviewed: 22 September 2023
Kabelo
South AfricaNothing
The room was very clean. The staff was very friendly
Stayed in September 2023
Reviewed: 22 September 2023
Stella
South AfricaNone
Breakfast was brilliant
Stayed in September 2023
Reviewed: 19 September 2023
Amber
United KingdomThe pool was very cold and the room was also rather chilly.
The location and the restaurant. The food at breakfast and dinner were delicious and served generous portions. The room was a good size with a great view and a huge bathroom. The staff were all very attentive and helpful.
Stayed in September 2023
Reviewed: 18 September 2023
Jose
South Africaexcellent
Stayed in September 2023
Reviewed: 17 September 2023
Felicia
South AfricaThe view is to die for
Stayed in September 2023
Reviewed: 17 September 2023
Barend
South AfricaThe room we got was not the room I booked. The room I chose said mountain view...all I saw was the parking lot. Not as romantic as I hoped for.
Very nice and quiet place, staff was amazing and helpful. The waiter who served us was so kind and helpful, we felt like royal people.
Stayed in September 2023
Reviewed: 16 September 2023
Sarie
South AfricaNothing
Very good
Stayed in September 2023
Reviewed: 15 September 2023
Róbert
HungaryThe woman on the reception was not kind.
Perfect location to visit Blide River Canyon
Stayed in September 2023
Reviewed: 12 September 2023
Blessing
South AfricaNetwork in the room was giving problems, the shower was not holding water
Breakfast was great, location out of this world
Stayed in August 2023
Reviewed: 11 September 2023
Sharon
South AfricaWas looking forward to having a massage after the eventful day we had had but was told the spa is not yet operational 😩
Dinner and breakfast were amazing. Only had dinner and breakfast there. Loved that the food was hot whenever it was served. Definitely 10 out of 10 for the hot food ❤️ The staff were sooo friendly and very helpful
Stayed in September 2023
Reviewed: 10 September 2023
Tate
EswatiniThey gave us special treatment for our ten year anniversary we were over the moon
Almost everything staff excellent 👌 Peter very entertaining facility good, food excellent 👌
Stayed in September 2023
Reviewed: 10 September 2023
Nelisa
South AfricaThe limited ala carte menu
The facilities, easthetics, our room and the views. Breakfast is divine and staff is friendly and gives good service.
Stayed in September 2023
Reviewed: 6 September 2023
Minky
South AfricaNothing really
The place was clean and staff were welcoming.
Stayed in September 2023
Reviewed: 5 September 2023
Thembi
South AfricaThe shower in the suite we slept in does not have a shower door, it might need a shower door as water would run down the bathroom.
The staff were very good and always available to assist.
Stayed in September 2023
Reviewed: 3 September 2023
Xolani
South AfricaClean and money worth
Stayed in September 2023
Reviewed: 2 September 2023
Malatji
South AfricaNothing
The view and the food and relaxing in the library over a book of Let africa lead, with wine and fireplace...awesome and beautiful memories created
Stayed in August 2023
Reviewed: 31 August 2023
Stefan
South AfricaBreakfast was excellent. The location is really beautiful and excellent view. Overall really great stay.
Stayed in August 2023
Reviewed: 30 August 2023
Mh616
United KingdomSome construction continues on one of the wings of the hotel, the wedding venue marquee and the driveway (as of September 2023). Not too disruptive. The weather in Graskop can be cold, so pack appropriately! The pool was unheated and unused (apparently they are installing heating).
Stayed in one of the grottos. Very nice, very large room with amazing views - just like the pictures. The hotel, restaurant and pool area are very pleasant. The architecture and furnishings are beautiful. All very secure and welcoming.
Stayed in August 2023
Reviewed: 30 August 2023
Canon
South AfricaThe place is very clean. Breakfast was incredible.
Stayed in August 2023
Reviewed: 29 August 2023
Lajos
United StatesI think we paid too much for the hotel, the price was twice higher than simialr places in South Africa, This could be the reason why we got a suit.
We got a suit which was large, well equipped. The breakfast was good, the espresso not so much. The hotel is brand new, parts are unfinished yet. We arrived late, departed early so I cannot comment on the facilities. Lots of electric outlets to charge phones/laptop. Exceptionally fast internet.
Stayed in August 2023
Reviewed: 28 August 2023
Phumlani
South AfricaStayed at the grotto, charging stations not visible and easy to find
The location and views, location convinient to explore most tourist attractions
Stayed in August 2023
Reviewed: 27 August 2023
Zanele
South AfricaUnfortunately the shower drainage is flawed, the water went out of the shower into the bathroom floor and almost reached the bedroom. Some areas in the bedroom were a little dusty.
Beautiful stay. The staff was absolutely friendly and very welcoming from the entrance, reception and everywhere in between. We stayed in the Earth Grotto suites and we throughly loved it. What a beautiful place.
Stayed in August 2023
Reviewed: 22 August 2023
Surprise
South AfricaThe room cleaning was not done properly and sheets were not change though we stayed there for 5 days
The staff is very friendly and helpful they make the place homely
Stayed in August 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content