20 Helen Baxter Road, 4001 Durban, South Africa
#183 of 190 B&Bs and Inns in Durban
Guests' ChoiceBased on 31 hotel reviews
4.5Cleanliness
5.2
Comfort
5.3
Location
6.3
Facilities
5.1
Staff
6.5
Value for money
6.1
Free WiFi
6.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 26 April 2024
Phophi
South AfricaThe available contacts didn’t go through… had to physically go to the place and they didn’t have any record bookings made for the establishment
Stayed in March 2024
Reviewed: 5 December 2023
Nkosi
South AfricaCupboards needs attentions, no soap or shower gel, no towels and my perfume went missing as we left the window open. As you walk on the passage other guest can hear you so we couldnt chat openly on the tv room as we had yo think of other guest.
The house and the area
Stayed in December 2023
Reviewed: 26 September 2023
Trevor
South AfricaOne shared toilet had no seat, the other shared toilet's seat was loose and the toilet leaked water onto the floor.The rooms did not have kettles or coffee, tea, sugar and milk powder.The rooms did not have their own tvs nor their own fridges.The shared bathroom did not have a mirror, making shaving impossible.The one room I was given, even though it had a washbasin, also did not have a mirror to enable shaving. None of the toilets could be locked from the inside .The wood around my first room's door-lock was broken and there was no key to lock the door. For a portion of one day the shared bathroom with toilet could not be used because a workman was doing tiling inside.
The staff were friendly and helpful.The linen was clean and the duvet covers attractive.
Stayed in September 2023
Reviewed: 24 September 2023
Nedambale
South AfricaEverything this place needs a serious attention
Stayed in September 2023
Reviewed: 19 September 2023
Elizete
South AfricaMost of the things there was so bad …… my food was rotten because of the fridge that’s was not working properly there was no key to the toilet even in my room
The area was nice
Stayed in September 2023
Reviewed: 14 December 2022
Lindokuhle
South AfricaThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 22 May 2024
Annah
South AfricaBad!!! They Refused to open the gate, I called no one picked up until I went back.
Bad!!! They Refused to open the gate, I called no one picked up until I went back.
Stayed in May 2024
Reviewed: 14 May 2024
Ayanda
South AfricaThe are a lots of things i didn't like in this accommodation. The place was like someones house and we've just borrowed a room. The was too much noise coming from the people who were watching television in the dining room. Our room was too small. The bed is big and nice but ukhala amatsegetsege. I'm never going back to this place again.
I literally liked nothing about the accommodation.
Stayed in May 2024
Reviewed: 18 March 2024
Philisiwe
South AfricaNothing
The venues ur room was woow
Stayed in March 2024
Reviewed: 17 March 2024
Minenhle
South AfricaEverything the staff at first when we got there it was very harsh,mean they didnt treat us like guest we couldnt even have privacy or rest enough because they kept on barging into our space i dont recommend this place to anyone even my enemy its the worst night mare ever
Nothing
Stayed in March 2024
Reviewed: 4 March 2024
Nokulunga
South AfricaIt was extremely filthy, the guests who attempted to book the room I had booked the previous day were going to use the same bed sheets I used. The bathroom as filthy. The place is filthy. Get a cleaner
Nothing
Stayed in February 2024
Reviewed: 25 February 2024
Thabile
South AfricaTotal scam
Got there the gate was locked no one picked up calls wa stranded they scammed me
Stayed in February 2024
Reviewed: 14 February 2024
Lagardien
South AfricaNice Neer shop Staff very friendly and helpful
Had a good stay No problems
Stayed in February 2024
Reviewed: 27 December 2023
Lloyd
South AfricaKettle not working, microwave almost blew up. No toilet pan. Had to road. Windows 🪟 are broken
Stayed in December 2023
Reviewed: 23 November 2023
Noel
United KingdomEverything!! Dirty, smelly and very noisy!! The noise died down about 11.30pm and then one of the long term guests arrived at 2.30 am and spoke and played music until 6.30 am!! Never ever again!!!
Only the lady checking me in!! Dont! Don't! Don't!
Stayed in November 2023
Reviewed: 2 July 2023
Themba
South AfricaEverything was terrible, no signboard, the bad smell in the rooms and bathrooms, bed not comfortable
Nothing to like
Stayed in May 2023
Reviewed: 15 May 2023
Ramapotoka
South AfricaRoom was not cleaned the entire time of stay.
Stayed in May 2023
Reviewed: 14 April 2023
Hagile
South AfricaNothing as no one ever opened the door for me. I phoned the lady by the name Jackie Naidoo and she told me i never booked. She was not expecting anyone in her place. When i did a follow up the following day, she told me to call Booking.com to refund me. I tried to keep following up she told me she's busy with meetings, I must call Booking.com
Nothing as no one ever opened the door for me. I phoned the lady by the name Jackie Naidoo and she told me i never booked. She was not expecting anyone in her place. So i had to book another place again
Stayed in April 2023
Reviewed: 17 December 2022
Smyth
South AfricaWas very unprofessional and not wat I expected in terms of accomodation and facilities it wasn't a value for money.
I didn't like it at all
Stayed in December 2022
Reviewed: 28 February 2024
Sandile
South AfricaThere are no comments available for this review
Stayed in February 2024
Reviewed: 3 February 2024
Ngcobo
South AfricaThere are no comments available for this review
Stayed in February 2024
Reviewed: 27 June 2023
Nonkululeko
South AfricaThere are no comments available for this review
Stayed in June 2023
Reviewed: 20 May 2024
Nawaz
CanadaThere are no comments available for this review
Stayed in April 2024
Reviewed: 12 April 2024
Mhlongo
South AfricaThere are no comments available for this review
Stayed in March 2024
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content