The hotel is well situated in central Kloof street, but unfortunately my room was above two very loud bars or restaurants that played very loud music until at least midnight. I had to use ear plugs to block out the noise. I tried to phone reception jy st before midnight to move rooms, but there was no answer. The basement parking garage is very untidy. No security booms at the entrance.

Central location. Good to walk around the city. Good fresh breakfast with a good view of Table Mountain.

Stayed in April 2024

No issues

Comfortable bed, bathroom is clean and beautiful view, friendly staff

Stayed in April 2024

Absolutely nothing

The variety on breakfast, the freshly baked crossaints. The staff made me feel comfortable. The connection on netwok on all floors of the hotel. The potter helped me carry my luggage in and out of the hotel. I got a breakfast pack on the morning of my Two Oceans Marathon. I would definately recommend it to anyone that needs a home away from home. I am sure coming back for the Sanlam Marathon will be staying at Kloof Hotel.

Stayed in April 2024

Room

Perfect

Stayed in February 2024

My second balcony was covered in bird poop.

The room was very clean and spacious. I really loved the view the most

Stayed in March 2024

Nothing

Location, breakfast, views and other amenities. Lovely place to stay. Staff was very friendly.

Stayed in April 2024

Coffee was terrible. Charging for water is ridiculous. Phones in the room didn’t work. Reception staff seemed to give attitude for no reason.

Stayed in March 2024

I booked through Bookings Dotcom I was directed to your head office and then directed to the hotel. Check-in was fine. Had to carry my luggage to my room. No problem considering the high price I was charged for. Then got to my room I paid over R2k per night to find a room smaller than my walk-in cupboard at home. Went downstairs and was told that's what they call a pod. I said that's not what bookings Dot Com showed me I was booking. No pod. And Shame on you to charge that for a room so small. Anyway Paid an increase fair to have my room upgraded to a more suitable room that I was originally shown and paid for. Now I'm paying over R3k for one night. And No breakfast included. I stay at a lot of hotels. Never have I experienced this. For the money you charging. Then asked for a lift 2 and from my venue at my function at Crosley and Web. Literally 1.3 km there and 1.3 km back. As it was a gala event and my wife walking in high heels and drinking I didn't want to drive and risk their and back. I was charged by the driver R750 for 3km trip. This is extortion. Because now it's been seen where I was and who I was now I'm overcharged. Absolutely disgraceful. O yes your bar staff are . Wow. Ok... Damn. Need to attend to them or get more training. Also. Seriously. Stock the bar. No coke 0. I'm diabetic. The the prices you charge . This is not a valve for money establishment. I refused to pay your breakfast per head costing . I Left and went over the road and ate there.

Beautiful decorative and stylish

Stayed in April 2024

Location great and parking availability, friendly staff.

Stayed in March 2024

My room was not cleaned on my second day. This saddened me. Parking bay's small. I really struggled to park, however, parking area safe access controlled since I was using a hired car.

The overall experience

Stayed in March 2024

N/A

Location

Stayed in March 2024

The lady at reception was a little rude when i had an issue with my booking. No empathy.

Central location

Stayed in March 2024

Little expensive .

Nice localisation, very kind employees, nice restaurant .

Stayed in March 2024

All the staff were very friendly and helpful, great service

Stayed in March 2024

The wifi in our room was quite weak at times.

The location is excellent, close to restaurants on Kloof street itself. The rooftop pool is delightful to cool off on a hot day. The staff we helpful and polite. We enjoyed our stay very much.

Stayed in February 2024

Despite it being modern and clean, our overall thoughts were it was to corporate with it being used by business people. The room we booked was a suite with city view but what we got was a back street view and builders yard

Very polite and attentive staff. Modern and clean, nice bathrooms

Stayed in February 2024

Parking at the hotel

Stayed in January 2024

Our room was next to the street, and unfortunately it was a bit loud sometimes but it didn’t bother us much at all.

Very nice and helpful staff! They did everything to make us feel welcome, and they succeeded! Good location and lovely pool and restaurant area. Nice food and the breakfast was great.

Stayed in January 2024

location, staff, interiors and breakfast

Stayed in December 2023

Dinner service is a bit messy but good food. Room service sometimes forget a towel or two :-)

Perfect location. Good size rooms. Fabulous breakfast staff.

Stayed in January 2024

The breakfast was a little expensive.

The location was perfect, in a safe area of cape town.

Stayed in January 2024

The small bedroom allocated to us

The first room we got was tiny, but the staff helped us to book a bigger room the next morning and this room was great day

Stayed in January 2024

I was not informed that my stay DID NOT include breakfast.

I thought breakfast was inclusive of the amount I had to pay and found myself having to pay an additional R190.

Stayed in January 2024

The pool is not heated. I went over Chrstmas and it was too cold to swim. The room size is a little small but not uncomfortable, it's fine for a solo traveller.

Great location, on Kloof Street - lots of shops, restaurants and cafes and is easy to walk around. Fantastic breakfast and beautiful view of the mountain from the room. Staff were friendly and helpful.

Stayed in December 2023