rooms were serviced but not properly cleaned forgot to give coffee and milk in room daily found cocroaches in room

very nice breakfast

Stayed in May 2024

The soundproofing in the rooms is not particularly good. This time I was under the restaurant and you could hear the tables and chairs being moved around in the early mornings. The windows are single glazed, so you get noise from outside. They have reduced the menu items, which is a shame, as there were some good choices previously.

This was my third stay at the hotel. I was on the ground floor this time and the room was quieter than some of the other rooms I have stayed in. The staff were friendly and attentive. Food options have been reduced, but still a good offering.

Stayed in May 2024

The room was too tight. It was meant for two people but thanks God I was alone. There is no space for two people there.

Very small room, but claean

Stayed in April 2024

Parking was an extra cost , breakfast was average. Pent house bed was short , seemed strange as it's a large room. Bit noisy .

Fantastic location , friendly staff . Pent house room was large with great views .

Stayed in May 2024

Rooms a tad small but manageable.

Friendly, polite and helpful staff. Extremely comfortable bed. Great Friday evening entertainment. Ideally located to many places of interest and restaurants.

Stayed in May 2024

Room too small

The bar & restaurant

Stayed in May 2024

Smell in the room and hotel passages. Room spray is highly recommended. Some noise at night I suspect from the hotel bar. Room is small making it difficult to move around freely. There's room for improvement in terms of the cleanliness of the room.

Pool side, the amazing friendly and warm staff, best breakfast and easily accessible hotel restaurant with great menu for lunch and dinner as well.

Stayed in May 2024

The hotel is well situated in central Kloof street, but unfortunately my room was above two very loud bars or restaurants that played very loud music until at least midnight. I had to use ear plugs to block out the noise. I tried to phone reception jy st before midnight to move rooms, but there was no answer. The basement parking garage is very untidy. No security booms at the entrance.

Central location. Good to walk around the city. Good fresh breakfast with a good view of Table Mountain.

Stayed in April 2024

No issues

Comfortable bed, bathroom is clean and beautiful view, friendly staff

Stayed in April 2024

Absolutely nothing

The variety on breakfast, the freshly baked crossaints. The staff made me feel comfortable. The connection on netwok on all floors of the hotel. The potter helped me carry my luggage in and out of the hotel. I got a breakfast pack on the morning of my Two Oceans Marathon. I would definately recommend it to anyone that needs a home away from home. I am sure coming back for the Sanlam Marathon will be staying at Kloof Hotel.

Stayed in April 2024

Room

Perfect

Stayed in February 2024

My second balcony was covered in bird poop.

The room was very clean and spacious. I really loved the view the most

Stayed in March 2024

Nothing

Location, breakfast, views and other amenities. Lovely place to stay. Staff was very friendly.

Stayed in April 2024

Coffee was terrible. Charging for water is ridiculous. Phones in the room didn’t work. Reception staff seemed to give attitude for no reason.

Stayed in March 2024

I booked through Bookings Dotcom I was directed to your head office and then directed to the hotel. Check-in was fine. Had to carry my luggage to my room. No problem considering the high price I was charged for. Then got to my room I paid over R2k per night to find a room smaller than my walk-in cupboard at home. Went downstairs and was told that's what they call a pod. I said that's not what bookings Dot Com showed me I was booking. No pod. And Shame on you to charge that for a room so small. Anyway Paid an increase fair to have my room upgraded to a more suitable room that I was originally shown and paid for. Now I'm paying over R3k for one night. And No breakfast included. I stay at a lot of hotels. Never have I experienced this. For the money you charging. Then asked for a lift 2 and from my venue at my function at Crosley and Web. Literally 1.3 km there and 1.3 km back. As it was a gala event and my wife walking in high heels and drinking I didn't want to drive and risk their and back. I was charged by the driver R750 for 3km trip. This is extortion. Because now it's been seen where I was and who I was now I'm overcharged. Absolutely disgraceful. O yes your bar staff are . Wow. Ok... Damn. Need to attend to them or get more training. Also. Seriously. Stock the bar. No coke 0. I'm diabetic. The the prices you charge . This is not a valve for money establishment. I refused to pay your breakfast per head costing . I Left and went over the road and ate there.

Beautiful decorative and stylish

Stayed in April 2024

Location great and parking availability, friendly staff.

Stayed in March 2024

My room was not cleaned on my second day. This saddened me. Parking bay's small. I really struggled to park, however, parking area safe access controlled since I was using a hired car.

The overall experience

Stayed in March 2024

N/A

Location

Stayed in March 2024

The lady at reception was a little rude when i had an issue with my booking. No empathy.

Central location

Stayed in March 2024

Little expensive .

Nice localisation, very kind employees, nice restaurant .

Stayed in March 2024

All the staff were very friendly and helpful, great service

Stayed in March 2024

The wifi in our room was quite weak at times.

The location is excellent, close to restaurants on Kloof street itself. The rooftop pool is delightful to cool off on a hot day. The staff we helpful and polite. We enjoyed our stay very much.

Stayed in February 2024

Despite it being modern and clean, our overall thoughts were it was to corporate with it being used by business people. The room we booked was a suite with city view but what we got was a back street view and builders yard

Very polite and attentive staff. Modern and clean, nice bathrooms

Stayed in February 2024

Parking at the hotel

Stayed in January 2024