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Reviews of Luxe-Molen Boutique Hotel 4 stars

27 Grey street, 5320 Queenstown, South Africa

#2 of 6 hotels in Queenstown

Guests' Choice

Review score

Based on 445 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9.1

  • Location

    8.7

  • Facilities

    8.8

  • Staff

    8.8

  • Value for money

    8.8

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 25 April 2024

    8.0
    Great place to stay in Queenstown/Komani.
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Some corners in the bathroom needed cleaning! Otherwise - very clean!

    Solid breakfast! Homemade. Friendly staff.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    7.0
    Good
    • Business trip
    • Group
    • Deluxe King Room
    • Stayed 2 nights

    Breakfast service takes too long and if you are in a hurry to get to a meeting you will end up leaving without food. Suggest laying the cold breakfast as a buffet and let clients order the hot meal.

    Stayed in April 2024

  • Reviewed: 18 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    No Jacobs/Nescafe Coffee: & tea tray was dirty. No filter Water in my room.

    Everything about the place was on point.

    Stayed in March 2024

  • Reviewed: 9 April 2024

    8.0
    Very comforting environment. I will surely visit and sell the place to my colleagues.
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 2 nights

    Aircon was not working in my room. Team must check aircons daily

    Good service and good staff. Great customer experience Value for money

    Stayed in April 2024

  • Reviewed: 1 April 2024

    8.0
    Good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Need to improve on towels and ironing facilities

    Convenience

    Stayed in March 2024

  • Reviewed: 25 March 2024

    8.0
    Excellent stop over for ride going south
    • Leisure trip
    • People with friends
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Water dripping in conservatory roof was annoying.

    Nice bedroom . Good staff. Off street parking .

    Stayed in March 2024

  • Reviewed: 25 March 2024

    8.0
    Great stop over when travelling south
    • Leisure trip
    • Group
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Annoying water dripping on roof

    Easy to find . Clean and good staff.

    Stayed in March 2024

  • Reviewed: 24 February 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Deluxe King Room
    • Stayed 1 night

    n/a

    location and comfort

    Stayed in January 2024

  • Reviewed: 5 February 2024

    8.0
    Peaceful
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Very closed off

    The breakfast was amazing. Clean comfortable bed and sheets. Receptionist very welcoming friendly and helpful. Though I’m still waiting for my invoice.

    Stayed in February 2024

  • Reviewed: 5 February 2024

    8.0
    Your second home
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    The excessively warm temperatures and malfunctioning air conditioner made it quite challenging to get a good night's sleep. Aside from that, there was nothing I disliked.

    Appreciated everything and valued the ease of access, as well as the warm welcome from the friendly and helpful staff.

    Stayed in February 2024

  • Reviewed: 15 January 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    One of the guest in room 102 had a terrible sewerage smell from the tap water in his shower.

    Location was good. Generator kept property powered during load shedding. Aircon was great. Worked during load shedding. Nice deck smoking area. Neat and clean.

    Stayed in January 2024

  • Reviewed: 11 December 2023

    8.0
    Very good
    • Business trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms are spacious and clean

    Stayed in November 2023

  • Reviewed: 10 December 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast takes 1 hour to prepare after ordering

    Room size

    Stayed in December 2023

  • Reviewed: 27 November 2023

    9.0
    Enjoyed my stay, if the management can revisit and sort matters identified above
    • Business trip
    • Group
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    The bathrooms needs mats to avoid the slippery from the shower doors, also the grouting on the floor edges in the bathrooms,it's makes the bathrooms looks old

    The staff was friendly, rooms perfectly clean, breakfast was mouthful 💕

    Stayed in November 2023

  • Reviewed: 27 November 2023

    7.0
    Overall-good
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    There were others guests who kept on making noise the whole night, singing nonstop. I felt like that was disrespectful to other guests who wanted peace and queit

    The breakfast was fantastic, same as the location.

    Stayed in October 2023

  • Reviewed: 26 November 2023

    8.0
    I enjoyed my stay thanks, can't wait to come back
    • Business trip
    • Group
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Can you introduce mats on both bed and bathroom

    The breakfast was awesome

    Stayed in November 2023

  • Reviewed: 5 November 2023

    9.0
    Best place to stay when you in Queenstown
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    The property has a generator, that keeps the power on during loadshedding, it is very modern and the staff was also very friendly

    Stayed in November 2023

  • Reviewed: 31 October 2023

    9.0
    We had a lovely weekend at the hotel.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights

    The issue of parking on the day of the RWC match was a but frustrating, but the receptionist with the assistance of one of the male employees who came to assist, averted what could have been a frustrating evening for us.

    For people that had travelled over 800km from Gauteng, it was lovely to reside in a hotel that had all the amenities. The Receptionist was very helpful when we needed assistance, especially with parking when there was an overload of what looked like casual visitors for the Rugby World Cup Final Match. Unfortunately, as we were not visiting for leisure, we never got time for meals.

    Stayed in October 2023

  • Reviewed: 11 October 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The room, cleanliness. This was an all-round great hotel.

    Stayed in October 2023

  • Reviewed: 20 September 2023

    8.0
    It was pleasant
    • Business trip
    • Solo traveller
    • Deluxe Family Suite
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Freandly staff and clean

    Stayed in August 2023

  • Reviewed: 12 September 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    When we checked in, the girl at reception allocated us to a room where the DSTV wasn't working. We couldn't watch the Springbok game. Later, when I wanted to take a shower, the tap in the bathroom wasn't working properly. My husband requested assistance from reception, and we were moved to the room next door, which was a little inconvenient as we had already settled in our room. The second room was a little smaller, but at least the DSTV worked, and there were no problems with the tap. The next morning, when we went to the dining area for breakfast, the woman who was manning the front desk told us to take a seat, that someone would attend to us shortly. We waited for over 20 minutes, and no one came. When my husband decided to inquire, we were told that we should've received a menu and placed our breakfast order already. Thank you to Abongile for attending to us so swiftly after becoming aware of the situation. I would suggest equipping the room with an iron and bottled water, as well as more than one towel.

    Loved the massive shower. The room also had ample space. There was a microwave, fridge and a kettle. The breakfast was top class. My husband had the omelet and struggled to finish it as it was more than enough. We also received five star service from Abongile.

    Stayed in September 2023

  • Reviewed: 5 September 2023

    7.0
    Queenstown Road Trip
    • Leisure trip
    • Couple
    • Apartment with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Not easy to find location - took us to the wrong hotel, entrance not easily identifiable, we had to wait outside to call where is the entrance.

    The service was great, the room was very spacious and the bed very comfortable

    Stayed in August 2023

  • Reviewed: 29 August 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Family Suite
    • Stayed 1 night
    • Submitted via mobile

    It took a bit of a while to be noticed at the gate on arrival. Did my eyes miss a bell or a similar item? Some overenthisiastic guests were noisy in the dining area. An item or two were missing in the bathroom but were promptly attended to upon enquiry. Soundproof or not?

    Modern, neat big room. Functional facilities. Power backup during load shedding. Availability of dinner a good convenience. Pleasant waitressing during breakfast and dinner. The meals were also well presented and delicious.

    Stayed in August 2023

  • Reviewed: 21 August 2023

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Deluxe Family Suite
    • Stayed 2 nights
    • Submitted via mobile

    No extra blankets or electric blanket. No connection phones to reception

    Food is lovely. Hospitality is amazing. Staff is wonderful 👍

    Stayed in August 2023

Showing 1 – 25

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