Nothing

Everything… the location, the style, the service

Stayed in February 2024

The evening meal menu could be improved.

A wonderful that have we visited before. The staff were excellent. We had an issue during our stay but it was dealt with quickly and professionally by the staff.

Stayed in March 2024

Nothing

Excellent location kept in good shape

Stayed in March 2024

The staff are amazing, so helpful and friendly The room and location of the hotel are perfect

Stayed in March 2024

N/A

Outstanding from start to finish - beautiful setting, amazing staff

Stayed in February 2024

Nothing

The location was perfect & has beautiful views of the whole valley! Perfect pool, gym and tennis courts. Wine & Food is also deliciously! The staff are what make it though, they just go above & beyond for you! Thank you Peter & the two drivers we had for making our trip so memorable!

Stayed in December 2023

Beautiful views, welcoming staff, everything high quality

Stayed in February 2024

Dinner at Miko was disappointing.

The staff are fantastic, the room was large and well designed, with a nice selection of complimentary items, including a couple of bottles of the estate wine. The grounds of the hotel are excellent with some incredible views of the surrounding mountains/valley.

Stayed in January 2024

Peaceful, private with lovely grounds.

Stayed in January 2024

Nothing!

Amazing experience - the staff were incredible and special shout out to the drivers. They also allowed us a late check out on departure which was very much appreciated!

Stayed in November 2023

Loved the comfort, decoration, views, peaceful setting, heated floor bathroom, and the customer service was really outstanding!!

Stayed in November 2023

Nothing…

The view and the staff.

Stayed in October 2023

Beautiful property in amazing scenery

Stayed in October 2023

The staff was exceptionally friendly, laid back, and welcoming. The surrounding property is gorgeous and rooms were very comfortable, clean, and full of little delights for the guest. Breakfast and dinner at the restaurant met a high standard without for a moment being pretentious or contrived - just excellent food, delivered with great care and attention. It was very clear that the staff cares a lot about each of their guests - would heartily recommend to anyone considering a stay here. Thank you for the very enjoyable stay!

Stayed in May 2023

Incredible n great n loving staff all round

Stayed in May 2023

Nothing at all

Absolutely amazing in every way! Will be back for sure for a longer stay. For me a very unique stay/experience full of so much comfort and luxury. Thank you for the upgrade and to all the fantastic staff 😀

Stayed in February 2023

Breakfast was excellent, both the buffet with fresh fruits and a choice of pastries and juices, and the cooked breakfast which was also excellent

Stayed in February 2023

awesome break and amazing staff

Stayed in January 2022

lovely location and staff were great with Jamie the manager being exceptional

Stayed in January 2022

Mont Rochelle is simply stunning - James the manager and the staff were so helpful and very professional and the food was incredible. the rooms are beautifully appointed and spotlessly clean and thoughtfully supplied. if you are looking for somewhere in Franschoek look no further.

Stayed in January 2022

Staff could not do more for you. The hotel is located in a private, secluded location with great views over the valley and the mountains. They provide a free shuttle to other vineyards and restaurants so you can sample the food and wines in the area without having to drive.

Stayed in January 2022

The pool - the staff - the people

Stayed in January 2022

Two things really stood out for me when comparing this exclusive venue with others at which we have stayed. Firstly, very disappointing that the fries which accompanied the meal were frozen out of a bag and not real fried potatoes, this is an expectation of mine that food of great quality should be accompanied by the freshest ingredients and not frozen chips. Secondly the breakfast menu and buffet whilst sufficient, was underwhelming when compared with other places we have stayed. No champagne or Mimosas, and very little bread choices on the continental buffet, in fact only croissant. The hot food to order was superb though. Additionally, I also had a special occasion which I had informed the team about and was let down a little. I wanted to surprise my husband with his birthday gifts at the breakfast table and expected some special touches at our table, or even in the room. This has always been how other hotels have made our birthdays and anniversaries a bit more special, and I had high expectations of Virgin & Mont Rochelle so it was a bit of a let down. Very minor, but disappointing nonetheless.

On arrival at the Hotel the welcome was personal and attentive. Exactly what you would expect of a hotel of this calibre. The room was spacious and very well appointed and an amply stocked complimentary mini bar. The staff do really go out of their way to make you feel special, something I expect as a minimum from the Virgin Brand. The beds feel luxurious and even down to the Africology Soap products the finishing touches are on point. We were in a Merlot Room and whilst the Juliet balcony is small the view is breathtaking. The service in all aspects is exactly what you would expect and the staff do go out of their way to attend to your needs.

Stayed in December 2021

we only had one restaurant option due to covid. Also I hope hotels can take as much care of guests checking out as when they check in.

The hospitality everyone really did their best to make sure our stay was comfortable and our room was made up each time we were out I absolutely loved that❤️

Stayed in December 2021

Wondeful , small hotel with a stunning view. We had a great stay

Stayed in November 2021