14 Edith Street, 1201 Nelspruit, South Africa
#26 of 28 hotels in Nelspruit
Guests' ChoiceBased on 387 hotel reviews
6.2Cleanliness
7.2
Comfort
7.0
Location
7.8
Facilities
6.8
Staff
7.8
Value for money
6.8
Free WiFi
5.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 18 March 2024
Sambo
South AfricaI loved the pool area..it looks great and classy...the staff members were very friendly and so were the other guests..very peaceful place. It was worth every cent 👌🏾.
Stayed in March 2024
Reviewed: 18 March 2024
Siphiwe
South Africathe aircon was not working
the staff was friendly, and the rooms were clean.
Stayed in March 2024
Reviewed: 11 March 2024
Refiloe
South AfricaNothing was available, cutlery. Renovations are still going on which makes noises
Stayed in March 2024
Reviewed: 10 March 2024
Hlahla
South AfricaTowels were not clean
The stuff were nice, the food and everything
Stayed in March 2024
Reviewed: 9 March 2024
Mandla
South AfricaNo Aircon and WiFi
Nothing
Stayed in February 2024
Reviewed: 7 March 2024
Hanli
South AfricaThe oxtail dinner was very very nice
Stayed in March 2024
Reviewed: 6 March 2024
Maepheli
South AfricaRefurbish the pool chairs/beds
The bar upstairs looks amazing
Stayed in February 2024
Reviewed: 1 March 2024
Vhisi
South AfricaThe sheet was smelling so bad
I didn't even think of eating breakfast because I didn't like the place the way I saw it online is not the one I saw when I arrived there even the air conditioner when you opened it its making noise
Stayed in February 2024
Reviewed: 23 February 2024
Vandeline
South AfricaI didn't like the water pipes making a noise the whole night, and my drinks taking an hour to come to me I understand that the Heinekens was not on the property,but the savahna was, we had to ask a second person after an hour about it after they said it will take only 20 min. The service staff can improve.
I liked the food and the lady's of the kitchen they were very impressive. The bed was comfortable aswel and the shower was good
Stayed in February 2024
Reviewed: 23 February 2024
Kganane
South AfricaEverything was super fine 👌
Stayed in February 2024
Reviewed: 21 February 2024
Prince
ZimbabweTheir stuff is so helpful and amazing big shout out to Nokuthula and Esther those two ladies outdid themselves
Stayed in February 2024
Reviewed: 7 February 2024
Zanele
South AfricaThe other part of the place is still under construction
The place was so neat and very refreshing , friendly staff
Stayed in January 2024
Reviewed: 2 February 2024
Lehlogonolo
South AfricaI never like anything it was very very very bad,I feel I wasted my money and my time,everything that I expected I couldn't get it,there is no peace there,is a place for drunks .Not for getting rest and we wanted rest but we couldn't get it,they was lot of noise. They said there is jacuzzi and breakfast but we couldn't get it
Stayed in January 2024
Reviewed: 26 January 2024
Ruvimbo
South AfricaThere were movements in passages, kids making noise, I think there must be some rule
I loved the reception. The room service, awesome 👌.
Stayed in December 2023
Reviewed: 24 January 2024
Bongani
South AfricaThe noise was just horrendous. There was 2 or guys that i assumed were friends of the staff members who were making noise with the staff sitting in front of my room. Yes i understand it is a public sitting area facing the pool but the noise was unacceptable. You cannot be having staff members making noise with their friends, doing up and down.
The Property is very good and i have noticed that they keep improving it in terms of facilities.
Stayed in January 2024
Reviewed: 18 January 2024
Abigail
South AfricaIt looked nothing like the pictures. The bed sheets were dirty when I checked in I had to call for them to be changed. The water was cold in the morning. We had a cold shower. The bar fridge was dirty. The were people playing very load music at night.
The area outside and around the property was very nice
Stayed in January 2024
Reviewed: 15 January 2024
Nhlamulo
South AfricaEverything about the place was beautiful and it’s indeed a play to rest in or spend holidays in.
Stayed in December 2023
Reviewed: 8 January 2024
Veronicca
South AfricaThe parking was not appropriate and the Wi-Fi was off from first day
The cleanliness of the place, the stuff members with their smiles😊
Stayed in January 2024
Reviewed: 6 January 2024
Christopher
South AfricaI didn't like the fact that our room had no fridge, no microwave like the one we booked at first, there was no alert on the Loadshedding schedule, wall paintings are dirty, there are animals in the room, those creepy crawlies, in house lizzards. That was unpleasant to see at a very beautiful place like that.
I liked my first stay at the venue, but this time around I'm very disappointed, very!!!! Atleast I forgot my charger, it was kept for me, I got it back without a hassle, mjita was very Professional.
Stayed in January 2024
Reviewed: 5 January 2024
Nozipho
South AfricaThe place is not properly maintained, linen was dirty, showed that it was not changed. No mirrors in the room and bathroom. No TV. Shower door broken
Nothing
Stayed in January 2024
Reviewed: 3 January 2024
Thobeka
South AfricaIs bad, rooms ugly and very messy. Don’t know how to take care of guests, struggled to even get access to the place.
Didn’t even stay there, the room was totally not what they said it will be. Now they don’t want to refund me.
Stayed in December 2023
Reviewed: 2 January 2024
Ntokozo
South AfricaI didn’t get the WIFI password
Decent size rooms. Clean. Good service from all staff
Stayed in January 2024
Reviewed: 31 December 2023
Hero
South AfricaThere was a linking pipe in the bathroom and the maintenance failed to fix it.
Stayed in December 2023
Reviewed: 27 December 2023
Comfort
South AfricaWi-Fi was not working,Swimming pool was not cleaned, had ants in the room , had open view Tv they should try something better include Netflix or showmax .
View
Stayed in December 2023
Reviewed: 21 December 2023
Cynthia
South Africagood food
beautiful view
Stayed in December 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content