Greenmarket Square, Cape Town CBD, 8001 Cape Town, South Africa
#149 of 205 hotels in Cape Town
Guests' ChoiceBased on 1106 hotel reviews
7.9Cleanliness
8.3
Comfort
8.3
Location
8.5
Facilities
8.0
Staff
8.9
Value for money
8.3
Free WiFi
8.2
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End of dialog contentReviewed: 19 May 2024
Santosh
IndiaBreakfast was great
Stayed in May 2024
Reviewed: 3 May 2024
Keith
United KingdomExcellent location. Friendly staff. Good food
Stayed in May 2024
Reviewed: 26 April 2024
Martin
MalawiNoise pollution
Proximity to town
Stayed in April 2024
Reviewed: 23 April 2024
Ron
United StatesIt wasn’t really clean, the room service wasn’t working good and also didn’t replace items. Pool dirty/ unusable, sauna ok, gym not as shown in the pictures (actually unusable), loud when room close to the elevator. My room had a door to another room, which was locked but I could see through the limps through the other side. I also heard every word from this and the other room around me. Dirty shower!
Centrally located, proper breakfast for the price.
Stayed in April 2024
Reviewed: 22 April 2024
Leko
South AfricaIt was abit cold during the night and out air conditioning was only blowing cold air, but an extra blanket was offered.
The waiters, the securities and the chefs were phenomenal! They showed love for their work by making sure our expectations were as expected!
Stayed in April 2024
Reviewed: 15 April 2024
Ntsasa
South AfricaReception staff very incompetent. Check in not properly in order. Waited long to be assisted. Receptionidt very rude
Hotel is clean and comfortable.
Stayed in April 2024
Reviewed: 15 April 2024
Clio66
United StatesThe rooms at the front of the hotel open onto a square where, every day, dozens of stalls are erected in the morning and then taken down in the evening. The noise is substantial. I booked an airport pickup and it never arrived.
The breakfast was very good. The hotel was located in the center of Cape Town.
Stayed in March 2024
Reviewed: 14 April 2024
Dorine
KenyaThe pool had some soil sendiments and they could probably consider heating it for cold days
I love the central location, and their breakfast was yummy though they could change it up a bit to give some variety.... I love the Zeal of Ernest! That is their best employee in My opinion.
Stayed in April 2024
Reviewed: 13 April 2024
Anastasia
RussiaSquare near hotel is not very safe and too dirty in the evening
Good inside, friendly people, tasty breakfast
Stayed in March 2024
Reviewed: 12 April 2024
Rendani
South AfricaThe location the outside doesn’t look safe at all
Stayed in March 2024
Reviewed: 8 April 2024
Ntokozo
South AfricaMy only concern is that the parking is a few blocks away. We couldn't park there because we were in and out most of the time. Further, parking is a cost. What is comforting though is that there is 24-hour security at night guarding after cars
Friendliness of staff and security, Cleanliness of the rooms.
Stayed in April 2024
Reviewed: 4 April 2024
Kgopane
South AfricaPoor wifi network and cockroaches.
Location, room space & breakfast
Stayed in March 2024
Reviewed: 1 April 2024
Bakayoko
Côte d'IvoireThey stole my money and the swimming pool was so dirty
Stayed in March 2024
Reviewed: 31 March 2024
Phillip
United KingdomNon show of taxi driver on arrival, no fridge in room..
The city, tours, restaurants, weather, staff at hotel.
Stayed in March 2024
Reviewed: 28 March 2024
Pamela
South AfricaI gave no complaints. Very satisfied
Stayed in March 2024
Reviewed: 25 March 2024
Rodney
South AfricaThe toilet space was a bit narrow. The shower head needs maintenance. The extractor fan in the bathroom. The bathroom was a bit small.
Location was perfect. Breakfast was amazing. Friendly staff. Meets all the needs and expectations.
Stayed in March 2024
Reviewed: 24 March 2024
N
South AfricaSome of the facilities seemed rundown
Location + friendly staff
Stayed in February 2024
Reviewed: 23 March 2024
Itshekeng
BotswanaThere was limited variety in the breakfast options
The location had a nice view of the Table mountain and it was easily accessible from many tourist attractions
Stayed in March 2024
Reviewed: 22 March 2024
Peter
CanadaIt needs some renovation
The staff
Stayed in March 2024
Reviewed: 21 March 2024
Immaculate
Kenyainternet speeds are low Rooms are not sound proved
location is good. Breakfast has good servings quite Polite waiters
Stayed in March 2024
Reviewed: 21 March 2024
Elton
BrazilThe wireless signal was not strong in our room. Was very difficult.
The place of the hotel in downtown.
Stayed in March 2024
Reviewed: 19 March 2024
Phosisi
South AfricaThe manner in which some of your staff members are treated me, particularly the lady called Amahle, the maintenance guy who was working night shift on Saturday and the chef was just not a friendly person towards me and I assumed she inherited the treatment I got from Amahle as I saw them together after I reported her and going to the eat breakfast was just not so pleasant because of her
It was good value for money , and I appreciated the manner you handle complaints, you are so effective and I really felt at home away from home. Besides some staff members failing you as your ambassadors I wouldn't take away the overall stay which was very good and I have definitely started recommending your hotel to my family and friends. A big thank you to the reception ladies who were awesome and very welcoming and the staff at the entrance and the lady who intervened in my matter and sorted it out. Keep up the good work.
Stayed in February 2024
Reviewed: 14 March 2024
Mark
United KingdomInternet patchy in corner rooms, but patience is a virtue
Great location, amazing staff are very helpful. Good food, nice large room.
Stayed in March 2024
Reviewed: 14 March 2024
Paul
CanadaRoom TV did not work.
Great breakfast, great location.
Stayed in March 2024
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