Court Crescent, Esplanade, 5201 East London, South Africa
#10 of 12 hotels in East London
Guests' ChoiceBased on 1154 hotel reviews
7.0Cleanliness
7.6
Comfort
7.7
Location
8.6
Facilities
7.1
Staff
8.0
Value for money
7.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 5 May 2024
Maphuhla
South AfricaThe rooms are cozy and comfortable
Stayed in May 2024
Reviewed: 22 April 2024
Unati
South AfricaThey were undergoing renovations so things were not perfect...... and the cleaning stuff actually knocked in the morning around 8 asking for dirty towels ....that was weird and uncomfortable, I hope they stop doing that.
The location is awesome....the stuff was very friendly
Stayed in April 2024
Reviewed: 10 April 2024
Sibusisiwe
South AfricaPlease can the windows be washed
Stayed in April 2024
Reviewed: 7 April 2024
Lihle
South AfricaMore TV channels
Break fast was good
Stayed in April 2024
Reviewed: 4 April 2024
Amanda
South AfricaI thought when they said wifi they meant being able to access it without limitation,instead we were given vouchers which expired in 2 hrs. But overall it was great
The beach view,that was great
Stayed in March 2024
Reviewed: 3 April 2024
Nokwanda
South AfricaNone
Location
Stayed in April 2024
Reviewed: 2 April 2024
Lr
South AfricaThey should have mini bar fridges in the room
A room preparation before a guest arrives
Stayed in March 2024
Reviewed: 30 March 2024
Caterina
South AfricaWalls in rooms should rather be smooth
Very nice but it is under construction. I'm sure when it's done it will be amazing.
Stayed in March 2024
Reviewed: 25 March 2024
Nkosemntu
South AfricaThere was one coffee satchet in the room with 2 adults, no coffee satchets, one cup had to be shared. Door lock apparatus was not working properly.
Location
Stayed in March 2024
Reviewed: 21 March 2024
Gubayo
South AfricaNo bar fridge in the room
Nice and spacious
Stayed in March 2024
Reviewed: 18 February 2024
Lona
South AfricaNothing
It was good
Stayed in January 2024
Reviewed: 30 January 2024
Andisiwe
South AfricaAircon was out of service,door and other things needed to be fixed. They booked us while the rooms are being fixed. Could not even make a video
Breakfast was good we enjoyed it! Everything was fresh and neatly prepared. The dining was so clean and the staff was very friendly. The chef on duty...oh thank you sis. Your omlett was exactly how it is suppose to be. Excellent job!
Stayed in January 2024
Reviewed: 28 January 2024
Hendrik
South AfricaWhen we got there our card did not work and we had to be moved to a different room The windows overlooking the ocean was terribly dirty The elevator was making noise when going up or down and I did not see any last inspection notices inside the elevators. Doors makes a terrible rattling noise when they are closed
The bedding , room and bathrooms were clean Airconditioning Safe gated parking for my car Rooms were bigger than expected
Stayed in January 2024
Reviewed: 26 January 2024
Phumza
South AfricaThere was no microwave on our room I didn't get the cot that I requested
The place is secured Close to the beach
Stayed in January 2024
Reviewed: 19 January 2024
Quinton
South AfricaNothing
Close to beach
Stayed in December 2023
Reviewed: 17 January 2024
Ziyanda
South AfricaThe room was spacious, breakfast nice, the location is excellent with beach view, play grounds and it has a swimming pool with Lukewarm water. I loved it
Stayed in January 2024
Reviewed: 11 January 2024
Mercy
South AfricaDinner was not served on Friday and Saturday.
Receptionist was very welcoming, our room was exceptionally clean, comfortable and the sea view was excellent.
Stayed in January 2024
Reviewed: 6 January 2024
Nomveliso
South AfricaThe pool is always dirty, and it doesn’t look like the one on the picture
Stayed in January 2024
Reviewed: 5 January 2024
Bongiwe
South AfricaWe had to wait for like an hour to check in,as they were still busy cleaning the room
I liked the size and cleanliness of the room..and the location of the hotel
Stayed in December 2023
Reviewed: 5 January 2024
Cwayita
South AfricaThe Hotel is outdated It need renovation. The rain was entering the room through a closed window. Met got we and there is not dehumidifier for we were left with a wet smell
Space for a family
Stayed in January 2024
Reviewed: 3 January 2024
Busisiwe
South AfricaThe pool was dirty and not functional & that put us off since we were looking forward to swimming in the pool.
The venue is close to beachfront which gave us an opportunity to witness the fireworks and the New year's eve hype at out room's window. The fact that it was close to all amenities needed.
Stayed in January 2024
Reviewed: 2 January 2024
Sandiso
South AfricaThere was no fridge in the room. There was no microwave. There were no plates and utensils provided. The swimming pool was neglected.
It is conveniently close to Spar and Windmill. Moreover, it is close to the Beachfront. And the view it offers is unbelievable. It is unmatched in East London. We couldn’t get enough of it. It was difficult to leave.
Stayed in January 2024
Reviewed: 1 January 2024
Nontle
South AfricaNothing
Everything
Stayed in December 2023
Reviewed: 29 December 2023
Onothando
South AfricaThe fact I could not use the pool when I wanted to.
Ocean view
Stayed in December 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content