5 star food, excellent service, friendly staff and luxurious, relaxing getaway

Stayed in May 2021

The food was delicious, The staff was very friendly, The accommodation was lovely, Every thing was perfect👌

Stayed in June 2021

The only thing we didn't like was the gravel road, wish the road could be smoother. we had to drive very slow to avoid getting a puncher, but hey once you get to the lodge. you forget about that road.

The welcome drink was delightful, the staff was very welcoming and friendly. The Chef was the best, the food was absolutely 10/10 fresh meat. The rooms were very clean. we felt like we were home. :)

Stayed in May 2021

All was well done.

The lodge is perfectly located and the attention to detail from the architecture itself, to the interior design and decoration. The attention to detail was evident. Everyone was extremely friendly and the service was exceptional. Every single meal was delicious and beautifully presented. The communication and assistance throughout the stay was phenomenal. The views outside and when in the room, out of this world. Loved watching the sun set and rise. Loved how I could further stargaze and the active fire place for cold nights and to keep the dining area warm. There are further unique activities in close proximity to the lodge and appreciated the partnerships in place between the different spaces around.

Stayed in May 2021

Carina and Jonethin are very good hosts. Very friendly and helpful. All the staff aswell.

Stayed in May 2021

Waitress took our tea pot while we were still drinking to serve another table. Kindly get enough teapots as per lodge capacity. Overall great experience.

The room was great, the staff is very friendly, the view was beautiful, the game drive was good too. Jonathan's service is the best, He follows up, made us feel at home. Thanks alot.

Stayed in May 2021

The room is apart of the main house, there is noise from preparations in the kitchen and staff. It's also not so private as other couples may want to use jacuzzi or pool which is right in front of room. The jacuzzi was not working nor fixed during our stay. This was quite disappointing. As the booking was expensive. A jacuzzi was a big consideration for the booking as the weather is currently cold. I would have expected everything to be in workong order for that price. Food was served cold with small meat portions.

The staff were all friendly and accomodating. Our room was lovely and spacious with a magnificent view. The food had a nice flavour. The game drive was nice, we got to see rhino.

Stayed in April 2024

There were staff strikes during our stay. This affected our stay negatively unfortunately. No consolation was offered for the inconvenience. Overall we enjoyed our stay, however, it's overpriced for what you get.

The location is excellent. The game drives were really nice. The lodge is beautiful.

Stayed in March 2024

None

Romantic

Stayed in April 2024

The bath towels , they are soo old . They need to be urgently changed

The view and the staff , totally amazing 😊

Stayed in March 2024

The toilet seat was not clean on the night of arrival

It was worth it and refreshing

Stayed in February 2024

Everything. No working aircon when temperatures were hovering close to 40 degrees. Reported the issue problem not solved or attended to. Staff disinterested in solving this pertinent issue. Towels not clean. Game drive disappointing. The game drive guide uninterested and unprofessional. It felt as if they were doing us a favor.Very disappointing. One of my worst stays. Loadsheding ,no generation backup. I stayed because I payed in advance. Never going back there.

Breakfast was very poor. Incedients not very. The juice was horrendous. Service very poor.

Stayed in November 2023

Breakfast was okay but the dinner was really bad along with the dissert. There's also no power backup in case of load shedding so we spent most of the weekend with no electricity. The outside shower was not cleaned so we couldn't use it.

we liked the property and facilities were great. everything looked exactly like we had expected. there was blankets/throws provided at breakfast and dinner in case we feeling cold. the bed was comfortable and rooms were clean.

Stayed in July 2023

no signage and gravel road to the lodge is terrible. there we no activies

different

Stayed in May 2023

The food, the general staff, cleanliness of the room, dirty bins, no lamps for loadshedding, price for value for money, unconcerned about being stuck there with a slashed tyre from the bad road, staff trying to sell us perfume, with the exception of Doreen who was present some of the time. Won’t be back

The game drive

Stayed in May 2023

Didn't like the gravel road for 35 minutes driving 10km/hr driving a Mercedes 😂, and their dinner menu it's not so broad but we enjoyed our stay.. On the game drive only saw the rhino's and some birds 😉

Loved the hospitality, it has one beautiful sunset view, and the manager, very hands on to the clients, spacious rooms, loved the bathroom its bigger and

Stayed in April 2023

network coverage was very poor but I understand considering that it’s in a mountain and you kinda don’t need internet when you there. you need to be able to break away from everything and relax. what didn’t seat well with us was the other visitors, who wanted to be much more comfortable at other visitors expense.. they wanted to be treated way better than everyone else. they really made our stay a bit uncomfortable, to a point where we didn’t even feel comfortable being around them. they made our stay uncomfortable actually.

it’s such a beautiful place,, was peacefully, the staff went above and beyond to make our stay enjoyable. they are so friendly, Carina, Beverly, all the ladies and owner treated us so well. the food was nice too. thank you all very much

Stayed in February 2023

No signs pointing out the way to the lodge itself. Suggestion to maybe offer two main courses to choose from for dinner and have a variety of cheese and cold meat for breakfast. The room needs a bit of TLC otherwise very big with a breathtaking view.

The view is breathtaking! The staff is doing everything to make your stay comfortable.

Stayed in February 2023

There was no phone service and the wifi was inconsistent.

The food was amazing! The views were amazing! The bathtub was amazing!

Stayed in February 2023

Network, Wi-Fi , tarred road from the main road

The location is very inaccessible due to the 7km poorly maintained gravel road to the lodge. There’s no network especially in the rooms , the pool is very small and difficult to swim , the food was not bad , unfortunately it was cold most of the time

Stayed in January 2023

The staff didn’t know much about anything pertaining the lodge. First we struggled to find the lodge. I think they can improve on their signage. And the. When we arrive the staff wasn’t ready for us. Nobody attended to us , we were wondering if we are in the right place. We had to go to them and ask. They were in the Kitchen. It seems the staff is still new. And don’t know much. Nobody told us what we need to know. We always had to ask. We had to ask for a wife passport, which should be given to us upon check in. The WiFi wasn’t strong. The chef Bev was a little rude I thought. I think she may be shy but she wasn’t helpful much. And would be subtly mean when speaking to us. I also noticed she wS wearing the same casual pants for the duration of our stay and that concerned me. I was just thinking about hygiene. The menu for dinner also can be improved. And they don’t change the sheets. They use the same sheets throughout: we were even instructed by Bev the chef not to eat on our bed to avoid staining the sheets. The place is lovely. I enjoyed it there with my friend. But I think these are areas that need to be improved

Breakfast was substandard. I think they must improve the menu. It’s stuff you eat at home 7 think either improve menu or get a new chef.

Stayed in January 2023

I asked for a romantic package upon arrival but never received it

Breakfast and dinner was really out of this world. The detail put into the dinner preparation and the way it was served was fabulously done

Stayed in August 2022

The room we stayed in particularly requires a lot of maintenance with chipped wooden floors. The hot water tap for the bath tub was not working, the room needed some cleaning including blankets we were given. Blankets are old and when there is load shedding, you are without electricity. Since the place was full and we could not be transferred to another room, we choose to cancel our trip and left on 5 Aug 22 instead of 07 Aug 2022.

The reception area is beautiful with nice views.

Stayed in August 2022

The signage is very poor. By the entrance of the lodge, the sign you'll see is Cyberfontein instead of Phumelelo Lodge. We got lost for an hour trying to figure out the location. Same goes for when you have entered the lodge, no sign leading you to reception, so you still need to try remember the directions from the security at the gate. Our first 2 nights of our 3 night stay were of loadshedding since they do not have backups for power. We had to endure cold dinner and bath later since the water would be cold in the morning - this part killed the mood for us. The lodge manager Bev was not the friendliest, she would get defensive when we complain. Overall, our stay was just ok and not as wow as we had anticipated considering the amount we paid.

The food and lovely view. We saw elephants, monkey's, it was beautiful.

Stayed in May 2022