Cnr Herrwood Drive & Umhlanga Boulevard, Umhlanga Ridge, Umhlanga, Durban, 4319 Durban, South Africa
#25 of 86 hotels in Durban
Guests' ChoiceBased on 3204 hotel reviews
8.4Cleanliness
9.0
Comfort
9.0
Location
9.0
Facilities
8.6
Staff
8.7
Value for money
8.5
Free WiFi
10.0
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End of dialog contentReviewed: 29 September 2023
Malingcwaliswe
South AfricaThe food my girlfriend ordered was very oily to a point she couldn’t eat it.
It was easy to get to Mhlanga surroundings and the apartment was safe. The room I got had a balcony with a sea facing.
Stayed in September 2023
Reviewed: 27 September 2023
Glen
South AfricaI didn't like the breakfast 😕 sorry .
The room was good value for money. Thank you
Stayed in September 2023
Reviewed: 27 September 2023
Precious
South AfricaThe hotel refused to borrow us glasses. AIRCON was not working,only cold air.
The comfort of the room.
Stayed in August 2023
Reviewed: 26 September 2023
Zwikazi
South AfricaUpon check-in I was not told about the facilities of the hotel, the receptionist had to answer the phone. Upon entering the hotel there was nobody to help me with my luggage, even those that saw me struggling didn't offer to help. The blue-tech iron shouldn't be offered to guests, the cord is very short and difficult to change the temperature on it to suit the garment I am ironing. A huge security risk was when I asked to have a key recut for me the receptionist on Saturday night asked me to confirm that I am Zwikazi Noqamza instead of asking me to state my name so he can confirm on the system. Upon check-in I paid R1200 for our daily breakfasts however every morning at the breakfast room we were questioned and they would have to confirm what I was saying to reception. I don't know if comments were made on our booking or not but that wasn't nice. Pit checks should be done properly to ensure all is communicated on the system and to relevant outlets on the property.
The breakfast was a bit average, nothing wrong with it however the one day the bacon was too salty and the next day the bacon tasted like it was boiled or something. The whole was absolutely beautiful and clean. It looked exactly like the pictures. I felt safe throughout our stay. The staff we interacted with were lovely they greeted us and served us with a smile especially upon checkout, the two receptionists were exceptional. My refund was seamless. I would definitely recommend the hotel. The location is great, it was easy to be picked up and dropped off via Uber. The view at the breakfast room was really amazing.
Stayed in September 2023
Reviewed: 24 September 2023
Mbalie
South AfricaWe were not told where breakfast is served and had to figure it out ourselves. I also didn’t realize we didn’t add breakfast to our package and only found out when we went to eat. It would have been great if someone explained that during check in.
Our room was clean and comfortable. Breakfast had good options. Location is great, a walking distance to Gateway. We had a nice sea view. The staff is also great
Stayed in September 2023
Reviewed: 24 September 2023
Cissey
South Africasound proof wasn't at best, I was able to hear people from the outside. but luckily no one really talk that loud at night so it didn't bother my sleep.
The convenience booking online with no need for credit card details. I can easily ask my assistant to book it for me then I can pay when I arrive.
Stayed in September 2023
Reviewed: 23 September 2023
Esethu
South AfricaThere is no smart tv
The interior the place was very clean
Stayed in August 2023
Reviewed: 23 September 2023
Ntokozo
South AfricaTwo single bed for putting them together, preferably just one double bed
Location
Stayed in September 2023
Reviewed: 20 September 2023
Sam136
United KingdomLovely Hotel. The staff were friendly and always ready to help. Views from our room were amazing. Parking was onsite and very convenient.
Stayed in August 2023
Reviewed: 20 September 2023
Divan
South AfricaThe non inclusive Breakfast. It causes a lot of uncertainty among staff. Waited 30 min for a coffee, (worth 30ZAR) because the staff first had to check and recheck an realign with their managers. Suggestion would be to include breakfast either way...or train morning staff to handle the situations better.
Stayed in September 2023
Reviewed: 19 September 2023
Tay79145
South AfricaThe restaurant was expensive, with the portions being small. The balcony was a bit scary looking. Restaurant staff wasn't all that friendly.
The room was good, the shower was amazing. The guy at reception was very friendly.
Stayed in September 2023
Reviewed: 19 September 2023
Sboniso
South Africanone
Best location, we enjoyed our stay!
Stayed in September 2023
Reviewed: 18 September 2023
Amahle
South AfricaBeautiful spaces, great location and friendly staff
Stayed in September 2023
Reviewed: 17 September 2023
Aaron
South AfricaThe property is clean and comfortable.
Stayed in September 2023
Reviewed: 17 September 2023
Zamani
South AfricaNone
The whole property was exceptional
Stayed in September 2023
Reviewed: 13 September 2023
Thembisa
South Africagentleman at checkout. the amount of attitude he gave my husband when my husband asked for the balance of the credit we’d put down for our expenses during the stay. if you have a video please watch it. firstly, saying we can’t get a refund we’ll have to use the balance the next time we stay at one of your establishments and then giving it back when a customer insists on it smells very very fishy, especially when you were not told at check in when you paid the credit that it’s non refundable. it just makes your establishments come across as shady!
everything but the food in room service menu. it’s very mediocre
Stayed in September 2023
Reviewed: 12 September 2023
Moses
South AfricaThe staff was very friendly. Special shoutout to Sphe.
Stayed in September 2023
Reviewed: 12 September 2023
Lungelwa
South AfricaI wish there was a mini fridge and microwave in the room
The place is very easy to access and is close to both malls at Umhlanga
Stayed in September 2023
Reviewed: 12 September 2023
Mbana
South AfricaNo full dstv
Stayed in September 2023
Reviewed: 7 September 2023
Sthembiso
South AfricaNothing
Good
Stayed in September 2023
Reviewed: 6 September 2023
Mpume
South AfricaThat I waited a ling time for the iron and ironing boad
I liked the lobby, the privacy and the views
Stayed in September 2023
Reviewed: 4 September 2023
Lebeko
South AfricaFrom the reception to the kitchen, cleanliness, warmth and welcoming. The staff excels in customer orientation......wish I can point one but all were so warm.
Stayed in July 2023
Reviewed: 4 September 2023
Pungienathan
South AfricaSignage to rooms from parking. should have a sign indicating to proceed across the fire escape area
Staff especially Chriselda - facilitated an early check-in as we had travelled from Johannesburg and needed to attend a wedding at 13:00 Left my thermoflask behind awaiting a response from a Nkosinathi on its retrieval
Stayed in September 2023
Reviewed: 31 August 2023
Carmelle
South AfricaThe breakfast was disappointing. There were limited choices in correlation to the price. No croissants and danish pastries. Cold meat and cheese options were limited. The omelette was good.
The room was neat and clean with amazing decor. Close to amenities such as Gateway mall and the Pearls Mall. We also had a beautiful sea view as well.
Stayed in August 2023
Reviewed: 31 August 2023
Simone
United KingdomA bit of a confusing layout of the building.
Beautiful hotel. Very friendly helpful staff. Had dinner and breakfast in the restaurant which was lovely.
Stayed in August 2023
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