63 Eben Street Queenstown, 5320 Queenstown, South Africa
#3 of 6 hotels in Queenstown
Guests' ChoiceBased on 143 hotel reviews
8.4Cleanliness
8.8
Comfort
8.9
Location
9.0
Facilities
8.5
Staff
8.5
Value for money
8.6
Free WiFi
6.9
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End of dialog contentReviewed: 25 April 2024
Sikhumbuzo
South AfricaThat fact that there is NO WATER bottle provided in the room is disappointing. This is at least a 4 Star Hotel one would expect to have drinking water in the room as a basic offering. They must please consider that URGENTLY.
Location and Cleanliness
Stayed in April 2024
Reviewed: 11 April 2024
Lutho
South AfricaValue for money, comfort and location
Stayed in April 2024
Reviewed: 8 April 2024
Kabelo
South AfricaThe reception could be warmer, but otherwise we checked in without delays.
The hotel was clean and family friendly. Even though there was what looked like a matric dance party on Saturday evening, it was not loud or chaotic. My family and I enjoyed our stay and we'll be visiting again.
Stayed in April 2024
Reviewed: 30 March 2024
Sinawe
South AfricaThe Wifi was not connecting in my room.
Stayed in March 2024
Reviewed: 29 February 2024
Lukhanyiso
South Africaabsence of a bar fridge in the room was a disappointment to me.
location is easy to find and breakfast was ok.
Stayed in February 2024
Reviewed: 29 February 2024
Mayande
South AfricaNo fridge
Stayed in February 2024
Reviewed: 18 February 2024
Sikhumbuzo
South AfricaSINCE ITS A FOUR STAR HOTEL, ONE EXPECTS TO FIND BAR FRIDGE IN THE ROOM. IT IS A DISAPPOINTMENT THAT ONE IS TO GO DOWN AND ASK FOR AN ICE BUCKET and There are no phones in the rooms.
BREAKFAST WAS EXCELLENT AND FRESH HOTEL IS PLACED IN BEST LOCATION
Stayed in February 2024
Reviewed: 16 February 2024
Mavinga
South AfricaAbsence of fridge and ironing device in the room
Space, room, decor
Stayed in February 2024
Reviewed: 29 January 2024
Ntombi
South AfricaAccommodate more for people not eating pork
Breakfast was fine although its not more accommodative for someone who's not eating pork
Stayed in January 2024
Reviewed: 17 January 2024
Qhama
South AfricaThe closing time in the gambling area. Another disappointment were the staff that attended to me at breakfast and dinner... they kept disappearing on me and leaving unattended for long periods.
Everything about the casino was as expected
Stayed in December 2023
Reviewed: 11 January 2024
Dr
South AfricaMy toilet had a flushing problem
The room and breakfast and the service
Stayed in January 2024
Reviewed: 29 December 2023
Ambrose
South AfricaIt is a quiet place..
Stayed in December 2023
Reviewed: 7 December 2023
Pumla
South AfricaN/A
Comfortable facilities, friendly professional staff. Left an item behind - this was picked up & packaged, and I made arrangements to pick it up.
Stayed in November 2023
Reviewed: 1 December 2023
Thandile
South AfricaNo microwave and fridge in the rooms. No water provision yet the sun was scorching hot outside. Room service arrived 2 hours later....
Staff is very friendly. They go out of way to assist you.
Stayed in November 2023
Reviewed: 23 November 2023
Edwina
South AfricaShower heads need attention. No bar fridge. They don't provide bottled water.
The hospitality received from staff. Very cozy and quiet. High-class hotel .the breakfast was very nice and tasty. Their beds are comfortable. We were assisted with our luggage checking in and out. It is closed to a shopping mall . Walking distance to the CBD.shower. The staff is very friendly .
Stayed in November 2023
Reviewed: 1 October 2023
Trevor
South AfricaBreakfast, access and friendly staff
Paint fumes, but I understand the facility is under renovations.
Stayed in October 2023
Reviewed: 18 September 2023
Louise
South AfricaThe wifi was tripping 😒 beside that everything was fine 🙂
Everything was fine. The room always cleaned, and the bed was very comfortable hot water 24/7
Stayed in September 2023
Reviewed: 6 August 2023
Bonnie
South AfricaOur balcony was very dirty with some old used cigarettes
Their breakfast was exceptional. They had a variety to choose from. Neat dining area. Clean swimming pool.
Stayed in August 2023
Reviewed: 31 December 2021
M-int
South AfricaFood was terrible. They need to remove the "seafood platter" from the menu.
Comfy beds, great internet speeds, awesome staff and spacious room.
Stayed in December 2021
Reviewed: 31 December 2021
M-int
South AfricaFood was terrible. They need to remove the "seafood platter" from the menu.
Awesome staff, spacious room and good internet speeds.
Stayed in December 2021
Reviewed: 29 December 2021
Amanda
South AfricaThe breakfast and the room was spacious
Stayed in December 2021
Reviewed: 19 December 2021
Mabulenyana
South Africanothing
the room was clean
Stayed in December 2021
Reviewed: 13 December 2021
Afikile
South AfricaBreakfast, poor service and attitude from the restaurant
Nothing
Stayed in December 2021
Reviewed: 17 September 2021
Siyasanga
South AfricaNo Honesty. My wife left behind a facial massage machine which the hotel denied to have found it. We hadn’t made any other stop from the hotel
Stayed in August 2021
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