63 Eben Street Queenstown, 5320 Queenstown, South Africa
#3 of 6 hotels in Queenstown
Guests' ChoiceBased on 153 hotel reviews
8.5Cleanliness
8.9
Comfort
9.0
Location
9.0
Facilities
8.5
Staff
8.6
Value for money
8.7
Free WiFi
6.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 May 2024
Thabang
South AfricaLifts kept getting stuck
Affordable and is in great place
Stayed in May 2024
Reviewed: 8 May 2024
Phindiswa
South AfricaBreakfast was nice
Stayed in April 2024
Reviewed: 25 April 2024
Sikhumbuzo
South AfricaThat fact that there is NO WATER bottle provided in the room is disappointing. This is at least a 4 Star Hotel one would expect to have drinking water in the room as a basic offering. They must please consider that URGENTLY.
Location and Cleanliness
Stayed in April 2024
Reviewed: 11 April 2024
Lutho
South AfricaValue for money, comfort and location
Stayed in April 2024
Reviewed: 8 April 2024
Kabelo
South AfricaThe reception could be warmer, but otherwise we checked in without delays.
The hotel was clean and family friendly. Even though there was what looked like a matric dance party on Saturday evening, it was not loud or chaotic. My family and I enjoyed our stay and we'll be visiting again.
Stayed in April 2024
Reviewed: 30 March 2024
Sinawe
South AfricaThe Wifi was not connecting in my room.
Stayed in March 2024
Reviewed: 13 March 2024
Dlikilili
South AfricaThey didn’t clean the balcony and it doesn’t have an outdoor furniture. The TV channels offered are outdated The hotel could use a bar
The service and the food especially our breakfast
Stayed in February 2024
Reviewed: 29 February 2024
Lukhanyiso
South Africaabsence of a bar fridge in the room was a disappointment to me.
location is easy to find and breakfast was ok.
Stayed in February 2024
Reviewed: 29 February 2024
Mayande
South AfricaNo fridge
Stayed in February 2024
Reviewed: 18 February 2024
Sikhumbuzo
South AfricaSINCE ITS A FOUR STAR HOTEL, ONE EXPECTS TO FIND BAR FRIDGE IN THE ROOM. IT IS A DISAPPOINTMENT THAT ONE IS TO GO DOWN AND ASK FOR AN ICE BUCKET and There are no phones in the rooms.
BREAKFAST WAS EXCELLENT AND FRESH HOTEL IS PLACED IN BEST LOCATION
Stayed in February 2024
Reviewed: 16 February 2024
Mavinga
South AfricaAbsence of fridge and ironing device in the room
Space, room, decor
Stayed in February 2024
Reviewed: 29 January 2024
Ntombi
South AfricaAccommodate more for people not eating pork
Breakfast was fine although its not more accommodative for someone who's not eating pork
Stayed in January 2024
Reviewed: 23 January 2024
Monama
South AfricaBreakfast was excellent and the location was perfect.
Stayed in December 2023
Reviewed: 17 January 2024
Qhama
South AfricaThe closing time in the gambling area. Another disappointment were the staff that attended to me at breakfast and dinner... they kept disappearing on me and leaving unattended for long periods.
Everything about the casino was as expected
Stayed in December 2023
Reviewed: 15 January 2024
Thumeka
South Africanone
Everything was super.
Stayed in January 2024
Reviewed: 11 January 2024
Dr
South AfricaMy toilet had a flushing problem
The room and breakfast and the service
Stayed in January 2024
Reviewed: 8 January 2024
Nondyebo
South AfricaNothing
Nice
Stayed in December 2023
Reviewed: 8 January 2024
Yolanda
South AfricaThe breakfast was really nice and we enjoyed, thank you to your friendly chef
Stayed in January 2024
Reviewed: 7 January 2024
Collen
South AfricaThe transformation from old boring dirty hotel to this modern exciting hotel
Newly renovated hotel with new furniture,clean and neat,a total different hotel to what it used be 2 ,3 years ago 👍👍👍
Stayed in January 2024
Reviewed: 29 December 2023
Ambrose
South AfricaIt is a quiet place..
Stayed in December 2023
Reviewed: 28 December 2023
Thuliswa
South AfricaNone!
The service the staff was so kind everything about the place is good. I'm very satisfied.
Stayed in December 2023
Reviewed: 26 December 2023
Linda
South AfricaAll was wellbut the TV full of SABC1
My first casino experience
Stayed in December 2023
Reviewed: 19 December 2023
Zondwakazi
South AfricaThere is no bar fridge
Stayed in December 2023
Reviewed: 7 December 2023
Pumla
South AfricaN/A
Comfortable facilities, friendly professional staff. Left an item behind - this was picked up & packaged, and I made arrangements to pick it up.
Stayed in November 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content