10 Kenneth Kaunda Drive, 4065 Durban, South Africa
#47 of 85 hotels in Durban
Guests' ChoiceBased on 790 hotel reviews
7.9Cleanliness
8.3
Comfort
8.4
Location
8.6
Facilities
8.1
Staff
8.3
Value for money
8.0
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 February 2024
Janet
South AfricaAt check in dedicated queue demarcation needed as everyone arrives at once and wants to be served so people don’t wait their turn and just walk to the counter whilst you have been waiting in queue
Stayed in February 2024
Reviewed: 3 February 2024
Abel
ZimbabweLocation
Front service staff was excellent
Stayed in January 2024
Reviewed: 29 January 2024
Asanda
South AfricaThere was mould at our room
Was just where wanted it
Stayed in January 2024
Reviewed: 9 January 2024
Diana
South AfricaStaff are very friendly and helpful. Has nice large bathrooms.
Stayed in January 2024
Reviewed: 7 January 2024
Afzal
South AfricaThe beds were old and sunken. The linen was also old and stained and not changed during my six day stay, just neatened.
Location and the friendly staff. The pool is also good.
Stayed in January 2024
Reviewed: 6 January 2024
Masabata
South Africaif you are not leaving the place, they take too long to clean the rooms
The breakfast was good
Stayed in January 2024
Reviewed: 5 January 2024
Sandra
ZimbabweDust on the curtains and under the bed
The reception was great, the rooms were clean and linens were changed. It was a comfy home away from home.
Stayed in January 2024
Reviewed: 12 October 2023
Nosipho
South AfricaThe breakfast was very good. They are a variety of food to choose from
Stayed in October 2023
Reviewed: 24 September 2023
Sibusiso
South AfricaThat the manager and employees didn't care that we agreed late though we kept communicating with them to inform of the dilemma we had
Everything for us was awesome.. We met great people and definitely changed our lives
Stayed in September 2023
Reviewed: 22 August 2023
Xoliswa
South AfricaMy shower had an earing in it, so not cleaned. There was TOO much noise from the music in the bar. Could hear it in my room and was painful at the restaurant. Had to eat out. Not enough parking. All the parking taken by locals who visit the bar.
The bed was comfortable.
Stayed in May 2023
Reviewed: 3 May 2023
Nonhlanhla
United StatesN/A
Overall I was satisfied
Stayed in April 2023
Reviewed: 30 April 2023
Debbie
South AfricaRoom had a cigarette smoke smell.
Good breakfast and very comfortable.
Stayed in April 2023
Reviewed: 27 April 2023
Nandipha
South AfricaToo much noise coming from the room next to ours
we had a wonderful stay with my family and the breakfast was great
Stayed in April 2023
Reviewed: 26 March 2023
Jennifer
South AfricaWiFi reception in room was terrible
Aircon excellent in room
Stayed in March 2023
Reviewed: 12 March 2023
Regomoditswe
South Africait gets a little noisy at night, coming from the function room if there is a function in there
good value for money
Stayed in December 2022
Reviewed: 23 January 2023
Darren
United KingdomFirst floor view to car park.
Super comfy King size bed.
Stayed in December 2022
Reviewed: 22 January 2023
Karishma
South AfricaAC in the rooms could of been better.
view and location along with value for money.
Stayed in January 2023
Reviewed: 18 January 2023
Yand?
South AfricaThe pool is at the restaurant, while you having breakfast people are busy running around jumping into the pool
Breakfast was great buffet set up never go wrong
Stayed in January 2023
Reviewed: 16 January 2023
Doug
South Africabasin plug blocked
location
Stayed in January 2023
Reviewed: 9 January 2023
Beverley
South AfricaThe safe is faulty and the shower was getting abit flooded,
The beds and bath
Stayed in January 2023
Reviewed: 8 January 2023
Mnguni
South AfricaNothing
Everything was in order Breakfast time should be extended during festive
Stayed in January 2023
Reviewed: 1 January 2023
Luxmaha
IndiaFamily room space is very less
Overall good
Stayed in January 2023
Reviewed: 1 January 2023
Sharnel
South AfricaMany may not agree with me but this my opinion. The monotony of uncreative preparation of their Breakfast. Same breakfast everyday. Curb the noisy guests as and when it arises. Not the hotels fault but the lack of respect displayed by Guests. There are areas of improvement and if Management does see it then no amount of Reviews will help. Maintenance and Cleanliness is all areas should be a standard. Treat and look after staff. High turnover is not good for any business. Parking is also a major issue.
Location and convenience for me as a guest.
Stayed in December 2022
Reviewed: 30 December 2022
Nyembe
South AfricaAiron was leaking water
Stayed in December 2022
Bologna, Italy
Bagni di Petriolo, Italy
Sirmione, Italy
Newport, USA
Bansko, Bulgaria
Ronzo Chienis, Italy
Split, Croatia
Hermanus, South Africa
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content