Reviews of Royal Palm Hotel 4 stars
6-8 Palm Boulevard, Umhlanga Ridge, 4320 Durban, South Africa
#39 of 87 hotels in Durban
Guests' ChoiceReview score
Based on 3395 hotel reviews
8.1Score breakdown
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Cleanliness
8.5
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Comfort
8.6
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Location
9.2
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Facilities
8.2
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Staff
8.5
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Value for money
8.4
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Free WiFi
8.0
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Reviewed: 14 May 2024
Ayesha
South Africa8 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Executive King Suite
- • Stayed 1 night
- • Submitted via mobile
There has to be a separation for the shower as it's very awkward to shower with kids around
Stayed in May 2024
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Reviewed: 11 May 2024
Magrietha
South Africa41 reviews1 helpful vote8.0“Umhlanga central good hotel close to mall”- • Business trip
- • Couple
- • Deluxe Double Studio
- • Stayed 1 night
- • Submitted via mobile
It is an older building and the location is central (good distance from mall and restaurants) which brings along challenges in being central as well. Large police and security presence around mall entrance did not help with ambiance.
Bed was very comfortable with good bedding.
Stayed in May 2024
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Reviewed: 10 May 2024
Nomfezeko
South Africa2 reviews9.0“The hotel beautiful in a good location”- • Leisure trip
- • Couple
- • Executive King Suite
- • Stayed 1 night
- • Submitted via mobile
Their underground parking could not accommodate my car
Close to the mall
Stayed in April 2024
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Reviewed: 9 May 2024
Dayanand
South Africa5 reviews8.0“Enjoyed my two nights in a quiet place”- • Leisure trip
- • Couple
- • Executive King Suite
- • Stayed 2 nights
The floor tiles need attention
It was nice and quite
Stayed in May 2024
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Reviewed: 9 May 2024
Nkele
South Africa1 review8.0Very good- • Leisure trip
- • Couple
- • Executive King Suite
- • Stayed 1 night
- • Submitted via mobile
I saw some cockroches, so they should try the pest control
Like the room and the staff are all nice
Stayed in May 2024
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Reviewed: 8 May 2024
Mxolisi
South Africa3 reviews8.0“Wonderful”- • Business trip
- • Couple
- • Executive King Suite
- • Stayed 1 night
Exceptional and specious room, lovely breakfast and grand location
Stayed in May 2024
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Reviewed: 7 May 2024
Tasneem
South Africa5 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Executive King Suite
- • Stayed 1 night
Not much amenities in the hotel. There is no cutlery or crockery so be sure to pack this if you require.
This is an Apartment Hotel. Comfortable stay, with a small kitchenette which has a microwave and fridge, nice lounge area and a balcony. The location is amazing as it is directly across gateway.
Stayed in February 2024
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Reviewed: 5 May 2024
Karusha
South Africa1 review8.0Very good- • Leisure trip
- • Couple
- • Deluxe Double Studio
- • Stayed 2 nights
- • Submitted via mobile
The view from the balcony right into the flat next door.... They should plant palm trees in front of the balcony at least.
Comfy room Hot water Kitchen facilities where good to have
Stayed in May 2024
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Reviewed: 4 May 2024
Rene
South Africa5 reviews1 helpful vote8.0“Overall good experience”- • Business trip
- • People with friends
- • Executive King Suite
- • Stayed 1 night
- • Submitted via mobile
Location There could have been more 2 point plugs within the hotel room
Bed very comfortable Clean and neat
Stayed in May 2024
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Reviewed: 30 April 2024
Gilton
South Africa6 reviews1 helpful vote8.0“Good value for money. Recommended.”- • Leisure trip
- • Family with young children
- • Family Two-Bedroom Suite
- • Stayed 2 nights
- • Submitted via mobile
No cutlery and crockery in the kitchen. The office block next door was noisy early in the morning.
The breakfast was good and the staff were excellent. A fully equipped gym and sauna were a welcome bonus.
Stayed in April 2024
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Reviewed: 30 April 2024
Rajendran
India2 reviews7.0“Comfortable stay”- • Leisure trip
- • Couple
- • Executive King Suite
- • Stayed 2 nights
- • Submitted via mobile
I was disappointed that we only had 1 bottle of water per room
Stayed in April 2024
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Reviewed: 29 April 2024
Alvin
South Africa4 reviews8.0Very good- • Leisure trip
- • Couple
- • Executive King Suite
- • Stayed 1 night
- • Submitted via mobile
Small gripe. In carpet near the bathroom sink there was something sharp in the floor that poked my foot. I was unable to remove it from the carpet. Needs to be investigated so nobody else gets hurt.
Room and facilities were good.
Stayed in April 2024
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Reviewed: 24 April 2024
Meano94
South Africa10 reviews2 helpful votes9.0“Great Value and Location”- • Business trip
- • Group
- • Executive King Suite
- • Stayed 1 night
This was a very nice surpise! The room was really great and spacious and the bathroom was very clean as well. The breakfast had a nice variety for what we needed and we would all stay there again. The fact that it is walking distance from Gateway was also extremely convenient.
Stayed in April 2024
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Reviewed: 23 April 2024
Grant
South Africa57 reviews6 helpful votes9.0“Short business Trip.”- • Business trip
- • Solo traveller
- • Executive King Suite
- • Stayed 1 night
Nothing
Everything was perfect. The hotel is well placed and the staff are kind and informative.
Stayed in April 2024
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Reviewed: 22 April 2024
Ayesha
South Africa14 reviews8.0“Spacious luxury rooms in great location”- • Business trip
- • Solo traveller
- • Executive King Suite
- • Stayed 2 nights
Breakfast options were limiting for vegetarians. There was no coffee beans in the coffee machine and staff battled to fill it.
Room is very spacious with all the amenities. Excellent location, walking distance to Gateway. Covered, safe parking
Stayed in April 2024
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Reviewed: 21 April 2024
Deveshni
South Africa8 reviews7.0“Lovely stay in Umhlanga”- • Business trip
- • Family with young children
- • Family Two-Bedroom Suite
- • Stayed 2 nights
- • Submitted via mobile
The only thing I am not 100% happy about is that there is no room service for breakfast. This makes it challenging when working as we then needed to order from outside the hotel/leave the room to grab a quick bite. On this trip, I didn’t have time to go down for a buffet breakfast so it would have been nice to have an a la carte menu for breakfast specifically for guests that don’t want to go to the restaurant during this time. That being said, the restaurant is excellent and pricing is reasonable. Overall I am still very happy and will definitely return as we have always enjoyed our stay at this hotel.
We have been coming to the Royal Palm for 15 years now, and it’s always been a great stay. I like the convenience of its location and the rooms are always comfortable and clean. The housekeeping and kitchen staff are lovely and very helpful, they really do go the extra mile to help and make your stay a good one. They are also very prompt and responsive to requests, even if it’s very early. I appreciate that they are also always friendly and happy to accommodate requests regardless of time.
Stayed in April 2024
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Reviewed: 19 April 2024
Ashandrin
Saudi Arabia45 reviews5 helpful votes9.0“Rooms and staff at the Royal Palm Hotel were amazing.”- • Leisure trip
- • Family with young children
- • Family Two-Bedroom Suite
- • Stayed 1 night
- • Submitted via mobile
Thyme Restaurant service was absolutely awful. The reception at the restaurant has no telephone etiquette. Supervisor totally lacks leadership skills and ability to manage customers. Clearly there is a communication problem that needs to be addressed. The Management of the restaurant needs to learn more about customer service. Absolutely disappointed.
Accommodation was perfect. Rooms are Comfortable and clean. Perfect getaway
Stayed in April 2024
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Reviewed: 14 April 2024
Albert
South Africa9 reviews1 helpful vote9.0“I had a great stay and would use The Royal Palms again.”- • Business trip
- • Solo traveller
- • Executive King Suite
- • Stayed 1 night
The en-suit door could rather have been a sliding door to enhance the space
Stunning room with all the required amenities
Stayed in April 2024
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Reviewed: 11 April 2024
Nomfundo
South Africa2 reviews8.0Very good- • Leisure trip
- • Couple
- • Executive King Suite
- • Stayed 3 nights
I liked our room, it was spacious and cosy.
Stayed in April 2024
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Reviewed: 8 April 2024
Anine
South Africa6 reviews9.0Superb- • Business trip
- • Family with young children
- • Executive King Suite
- • Stayed 2 nights
- • Submitted via mobile
Location was great, quick trip to and from the airport and close to the beach and shops. The rooms are quite spacious and clean. Comfortable beds and check in was easy and quick. Appreciated the air-con in the room as it was very hot during our stay.
Stayed in March 2024
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Reviewed: 8 April 2024
Romaine
South Africa38 reviews6 helpful votes7.0“Pleasant stay!”- • Leisure trip
- • Couple
- • Executive King Suite
- • Stayed 1 night
The rooms need an update with regards to the carpets, they are either not cleaned properly or are in need of new ones.
Always my first choice of accommodation!
Stayed in March 2024
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Reviewed: 8 April 2024
Shakti
South Africa19 reviews9.0“it was a lovely break away from home.”- • Leisure trip
- • Couple
- • Executive King Suite
- • Stayed 1 night
the aircon in our room didnt work.
the spacious room and all the facilities of the kitchen and bathroom. the additional balcony space was a good feature as well.
Stayed in April 2024
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Reviewed: 7 April 2024
Anshua
South Africa1 review9.0Superb- • Leisure trip
- • Couple
- • Executive King Suite
- • Stayed 1 night
- • Submitted via mobile
None
Cleanliness and secure parking.
Stayed in April 2024
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Reviewed: 7 April 2024
Thandeka
South Africa13 reviews2 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Family Two-Bedroom Suite
- • Stayed 2 nights
- • Submitted via mobile
Everything was perfect for us
Location, staff and the room
Stayed in March 2024
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