Amazing place. Never had such an experience. Great staff, food excellent and this in an historical location

Stayed in January 2024

Very minor point but the doors should be better soundproofed. We could hear everything from the restaurant very clearly which to some extent takes away the feeling of privacy in the bedroom

Beautiful setting, lovely staff, great food.

Stayed in February 2024

Shower head could be improved in room “tata” (nothing major)

PERFECT hotel!!! 5-star feeling, truly!!! Historical site (Mandela’s house during his presidential years, beautifully renovatex). super exciting to get to stay there and see all of the carefully curated pieces of art around Nelson Mandela’s life and history. Easy to get cabs and uber around it. Very comfortable beds, AMAZING food and bar. Super friendly staff. Simply surreal experience, can’t recommend it enough!

Stayed in January 2024

See my last review

See my last review. We used the hotel as the first and last night of a safari trip

Stayed in September 2023

Same lunch and dinner menu

Fantastic property with a great history, staff could not have been more helpful, the tour was great

Stayed in September 2023

The order had to be repeated twice as the eggs were not done well as per request

Staff through out the hotel were attentive and helpful

Stayed in September 2023

Nothing at all!

Everything! The interior design is very attractive, both the individual rooms and the common areas. The staff were friendly and welcoming. The meals were interesting and delicious.

Stayed in August 2023

The property was gorgeous! The staff was absolutely amazing and made us feel like family! The food was delicious! Everything was perfect and I can't imagine staying anywhere else while in Johannesburg!

Stayed in July 2023

Pool was shady but not a problem for us!

Great breakfast , staff were friendly and went above and beyond to help us celebrate our daughter-in-law’s birthday

Stayed in June 2023

everything

Stayed in May 2023

Everything, it oozed with warmth, happiness and history. The food is also fabulous.

Stayed in June 2023

Nothing!!

Attentive staff with sweet & extremely thoughtful personalised touches for our stay. Our room and bathroom were great. Breakfast (included) and dinner were super delicious and Mandela’s previous chef was part of the team - how amazing is that!? Talk about eating with history. The hotel itself is full of history and we loved the tour around residence. Highly highly recommend this hotel!

Stayed in May 2023

I love everything about this gem. However it will be great if they can consider to have rates for locals, unless their niche market is Europeans /Foreign nationals who pay with💰and £

The staff member’s smile with the words “ Welcome Home” I travel a lot and never have I been welcomed like this. I felt like I was home and my family & friends were welcomed exactly the same way hours later after my check in. Throughout our stay the staff’s professionalism was impeccable. Their love for people is commendable, the food is on another level👌🏾

Stayed in May 2023

Absolutely nothing. Could stay there endlessly.

Omg... I loved everything. From parking until I checked out. What a pleasant experience. The people, facilities, breakfast. I did not want to leave. One of my best experiences. The staff is the best

Stayed in March 2023

The service was the best and friendliest service iv'e have Nationally as well as internationally.

Stayed in March 2023

Our stay was exceptional in everyway!!! The warmth of all the staff was above and beyond anything we have experienced anywhere. Truely, memorable.

Stayed in March 2023

There is nothing notable. It was great! I cant fault the hotel on anything at this time. They have been communicative, they were attentive and the experience was amazing.

The staff were so warm and welcoming. They were extremely attentive and the room was spacious, it was decorated superbly and it was a great night out. We were surprised by the attentiveness of the staff at every turn. We had left for a dinner reservation outside of the hotel and when we had returned, we had already had our turndown service sorted and a small cookie and water waiting when we had returned. The shower was great and the amenities were really top class. Sleep was amazing. Room is really dark so we had a really great sleep. In the morning, we had the most amazing breakfast and the staff were really attentive and even remembered that my partner was allergic to mushrooms and had noted it on the breakfast plate. Thank you for the most amazing visit. We will be back!

Stayed in March 2023

There's nothing we didn't like.

Everything was on point. 💯

Stayed in February 2023

The only feedback for something to improve is the speed of the restaurant at breakfast time. The food is delicious, but if one is rushed to get into a meeting or tour, then needs to plan well ahead. Coffee, cappuccino and lattes are made right away but eggs and other items took to long.

Arriving into Sanctuary Mandela one feels a sense of peace. A beautiful home with large rooms, secure, clean, and tastefully decorated with art and photographs that reminds us of Mandela and his life. Everyone in the staff was amazingly welcoming, warm, making sure I felt “at home”. Beautiful people all around, who engaged me with kindness, and respect, making sure I had anything I needed. Delicious food at the restaurant, following Mandela’s own favorite meals. Full bar including coffee with wonderful bar tenders who made sure drinks were just right. I loved watching the mentoring of new interns that I saw happening at the hotel. Kindness all around. Library and music. Kevin, the manager, went out of his way to make sure my stay was perfect, and also reached me at the airport to hand me a tube of pictures I had bought from a Soweto artist and had forgotten at the hotel when I checked out to go to the airport, "I brought them because I knew they mattered to you" he said. His gesture was the final touch on an amazing stay.

Stayed in October 2022

There was nothing I didn’t like about the property.

The property was very beautiful and filled with many historical facts about the life of Nelson Mandela.

Stayed in October 2022

Nothing, everything was amazing

We celebrated our wedding anniversary and my birthday at the Sanctuary Mandela. The staff went beyond and above to make the celebration beautiful and memorable. What an amazing place, we felt right at home.

Stayed in September 2022

We had to ask the staff about the connection between Nelson Mandela and the house. They were happy to tell us but a write up would have been good.

Great room very well appointed. Loved the naming of the different rooms The nighttime treat with a message of what Madiba did on that date in history was special. Well done

Stayed in August 2022

nothing

everything good room linen products service

Stayed in July 2022

Great location, filled with some history and excellent staff. Great food in the restaurant, even we only had breakfast and coffees. The rooms are spacious and very well designed.

Stayed in March 2022