5 Benmore Road, Sandton, 2196 Johannesburg, South Africa
#33 of 159 hotels in Johannesburg
Guests' ChoiceBased on 4953 hotel reviews
8.6Cleanliness
9.0
Comfort
9.1
Location
9.2
Facilities
8.9
Staff
8.9
Value for money
8.9
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 18 May 2024
Sonja
South AfricaThe booking on booking.com didnt clearly indicate whether the breakfast is included or not. Perhaps this could be looked at?
Everyone is so nice and helpful, especially the porters!
Stayed in May 2024
Reviewed: 17 May 2024
Rachelle
AustraliaNothing
The junior suite is very comfortable and spacious. The washing machine in the suite is a great addition. The staff are very friendly & helpful.
Stayed in May 2024
Reviewed: 16 May 2024
Kgotso
South AfricaFriendly and efficient staff. It’s definitely a hotel of international standard.
Stayed in May 2024
Reviewed: 12 May 2024
Chinemelu
NigeriaI have to pay for breakfast right?
Stayed in May 2024
Reviewed: 12 May 2024
Mzamo
South AfricaClean
Nice
Stayed in March 2024
Reviewed: 11 May 2024
Jose
PortugalThe noisy guests.
The nice, spacious room, comfortable bed, clean and nice bathroom, great location.
Stayed in May 2024
Reviewed: 9 May 2024
Simon
South AfricaThe tap in the bathroom at the sink was loose meant to tell reception and forgot
The staff were exceptional and most helpful.
Stayed in May 2024
Reviewed: 8 May 2024
Tanna
South AfricaWe enjoyed hospitality, staff is very friendly including security good choice for food. Very clean place.
Stayed in May 2024
Reviewed: 8 May 2024
Nokuthula
EswatiniI called for an extra towel and it took almost an hour for it to be delivered to the room. The rooms could also use more thorough cleaning especially the bathrooms.
The rooms are spacious. Staff is friendly. Security made me feel safe.
Stayed in April 2024
Reviewed: 7 May 2024
Agatha
BotswanaThe “apartment” has no cutlery. You have to pay extra for those. If anything include those in your prices. A plate is R15 for crying out loud!! We were asked to pay R500 for two plates and forks 😭
The bed!!! Its the most comfortable bed I’ve ever slept in at a hotel.
Stayed in May 2024
Reviewed: 6 May 2024
Lorraine
South AfricaSo far everything was perfect
My room upgrade Breakfast area and the food
Stayed in April 2024
Reviewed: 6 May 2024
Khoboso
South AfricaAll amenities one needs in one place
Stayed in April 2024
Reviewed: 6 May 2024
David
South AfricaEverything! I found the professional friendliness of the staff to be amazingly heartwarming. The rooms were clean. I had no problems at all.
Stayed in May 2024
Reviewed: 4 May 2024
Lumbwe
ZambiaMy last stay the receptionist held us there for 2hrs because he said we needed to pay 100rand per hour until check in at 2pm and we got here at 12 which was really unpleasant
It's clean and comfortable
Stayed in April 2024
Reviewed: 3 May 2024
Anthony
South AfricaFriendly check in
The Bathroom taps are incorrectly signed for hot water. the tap on the left hand - no hot water flow. You should correct this, a big plumbing mistake!
Stayed in May 2024
Reviewed: 2 May 2024
Kutlo
BotswanaThey just changed our towels and made the bed . They did not really clean the hotel
Didn’t clean properly
Stayed in April 2024
Reviewed: 2 May 2024
Tinyiko
South AfricaNothing
Comfort
Stayed in May 2024
Reviewed: 1 May 2024
Nomasondo
South AfricaNothing
Everything and the kindness of the staff.
Stayed in May 2024
Reviewed: 30 April 2024
Jeffrey
South AfricaAbsolutely nothing
Luxury
Stayed in April 2024
Reviewed: 29 April 2024
Refilwe
South AfricaAll is well
Everything is good
Stayed in April 2024
Reviewed: 29 April 2024
Refilwe
South AfricaNothing I didn't like
Everything
Stayed in April 2024
Reviewed: 29 April 2024
Marina
EswatiniI love everything about this property
The breakfast is always on point.
Stayed in March 2024
Reviewed: 29 April 2024
Ikechukwu
South AfricaMy room had a shower included in the bathtub, a separate standing shower would have been better for me.
Everything I needed was on point. Did not have brake fast but the Tbone and veggies I had for lunch was the best ever.
Stayed in April 2024
Reviewed: 29 April 2024
Van
South AfricaAmazing service. Great food
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content