Dinner and drinks - very pricy and if you are late, you miss out on the nicer dishes. Breakfast - same, same, same every time. No nice coffee maker for latte or something different. Only vegetable toppings available for omelettes. No control over games "availability" - people book it out for days without returning. Rather take your own (we forgot ours on this trip)

Stayed in July 2023

The staff were very friendly and helpful. I enjoyed the horse riding. The food was also delicious and the property is well kept

Stayed in July 2023

Shower drainage blocked and hot water Luke warm in a very cold place. However this was not a deal breaker.

Loved the Location. Staff where super friendly and efficient. Rooms comfortable.

Stayed in August 2023

I don't mind a buffet breakfast but don't enjoy it for dinner.

Service overall was very good and resort was clean

Stayed in July 2023

Cold water

Pool area

Stayed in July 2023

The staff needs to a serious customer service training. The food is offering was disappointing, they don’t cater for non meat eaters and the buffet was a joke, with a set limited menus, again only for those who eat meat. The reception was also not helpful at all, we wanted to go hike but could cause the one guide they have was injured. Booked a spa only to be told a day before that a therapist had an emergency and they had no one else to stand in for her. Description of the place says there’s an indoor heated pool but that’s not true, the pool is indoor but not heated, the lady at reception gave us a lame excuse about the weather being the cause for the pool to be cold… Also the parking there needs some work, they need to rethink allocating a packing bag to a unit. We had to park far from our room cause bays close by we’re fully occupied, it just format work. The heater in our room barely got warm and was so noisy we had not option but to switch it off whenever we were inside.

Loved the facilities, great place to entertain kids and get active.

Stayed in July 2023

the price was very high

all great

Stayed in July 2023

The bath in our room I.e. 214 is just ridiculous To access the shower one has to climb onto a 400mm block over the edge of the bath and across to the shower. Anyone who is not 100% fit and agile is at risk of severe injury. This really does need immediate attention.

The breakfast was good.

Stayed in July 2023

cold water in shower during morning

Ambiance, food, cleanliness of rooms and friendliness of the staff

Stayed in July 2023

The views

Stayed in June 2023

Room extremely comfortable in the cold and snow.

Stayed in July 2023

In the rooms I suggest at least a mini bar fridge and a microwave especially. The shower area in the bathroom need to be upgraded as the tub and shower combination is not effective as water spills all over the floor.

It was my first visit at the resort. It was an amazing holiday. I enjoyed the experience and it was the first time I experienced snow while on holiday in the Drakensberg. From the time we checked in the reception and staff were friendly and always helpful.

Stayed in July 2023

Staff was very friendly and the service was wonderful. Entertainment was available for the whole family. Would definitely visit again.

Stayed in July 2023

I booked 3 months in advance and contacted the hotel directly to ensure the family booking of 7 rooms were together. 2 rooms were allocated in the hotel which was noisy with constant alarms going off and a premium rate whereas the location for the rest of the family was lovely which is more modern and where we requested our rooms to be.

Food entertainment and staff

Stayed in July 2023

Excellent views, friendly staff

Stayed in July 2023

The food, for the Price as well as the selection was much to be desired unfortunately we went to bed without supper for 2 nights - perhaps allow room service- breakfast wasn't great either with the re-use of left over food from dinner not great at all

The staff are super friendly, every single on of them

Stayed in July 2023

Limited parking Too long lines at the dining hall Too many people at the dining hall

The room privacy. Sound proof and the facilities

Stayed in July 2023

Nothing

We were so impressed about cleanliness inside and outside the property.

Stayed in June 2023

Heater very noisy needs to be upgraded Zip lining would be a good activity

Good location Very peaceful good activities Very clean

Stayed in July 2023

Only wished the indoor heated pool was working.

Breakfast was excellent..

Stayed in June 2023

The food could be better.

I enjoyed my stay very much, so did the kids. The resort is very much styled to meet my intentions for the stay, which was a restful mid year break. I loved the kids facilities, the lounges for us adults and the quizz nights. Staff was very friendly.

Stayed in June 2023

Security Guard Thuli Khanyile is very very rude. She is not professional at all. I reported her on the 30th of June at reception to Nkosinathi Zulu

I like how it has activities that accomodate children. Next time we will bring our kids.

Stayed in July 2023

The location was excellent staff was friendly

Stayed in July 2023

Must accommodate people who do not eat beef or pork

Stayed in June 2023

That there's no YouTube and Netflix or Showmax we're 2023 not everyone is into dstv coz they repeat old stuff Since there's wifi then the hotel should get smart box and convert the tv to smart tv. Please I'm planning to go to Capetown in December however i don't plan on getting bored my sitting in my room and all i can watch is dstv and the lowest plan even worse... Was so annoyed by that

Everything except the fact that there's no YouTube and Netflix or Showmax. Since they have wifi they should get smart box and convert their tv to smart tv.

Stayed in June 2023