The fact that theres no bar friedge in the rooms, and irons cant be sent to the room.

The place was beautiful and clean, close to the waterfall. Staff friendly and warm.

Stayed in August 2023

The food especially the dinner buffet

The facilities

Stayed in August 2023

On checking in I was unable to pay by card due to a network issue and was disappointed that the payment was not taken automatically by booking.com from the card I had registered on my app for payment. I could not do a bank transfer as there was no BIC number which is required for international payments which this would have been. A family member kindly made the bank transfer. The network issue continued until Saturday morning. Thankfully Saturday evening I was able to use my card for payment. There was a large group booked at the hotel and they had a party until late Saturday night. Loud music could be heard in our unit which made it difficult to sleep. I could not call the Reception desk from the room phone to report this and had to use my mobile phone to call the hotel number. When the Receptionist called the room phone to advise about the noise I answered but no sound so had to use my mobile phone again to call the front desk.vThe Receptionist kindly offered us a late check-out at 11am. Ideally, the hotel should advise guests that the rooms would not be in the hotel itself but in a chalet as this was misleading.

The excellent and attentive service by staff in the restaurant, Chef Patrick was accommodating at breakfast this morning with us not eating beef or pork. He especially made our table of 10 lamb sausages. Our lovely waiter (whose name I cannot remember) throughout our stay made us and served us lovely tea and coffees. He was very attentive and friendly with a smiling face. 10 out of 10 to the restaurant staff. We also enjoyed the quiz on Saturday evening. It was such fun. The unit we were allocated was comfortable and clean.

Stayed in August 2023

Shower flooding. Complaint but wasn’t fixed.

Location

Stayed in August 2023

The staff were so helpful and passionate about their work, always eager to please, especially the kitchen staff & the ladies that help setup our picnic.

Stayed in August 2023

Shortage of ice

Hike trail to the waterfall,drive to the top of SaniPass

Stayed in August 2023

The supper was a bit expensive for what was on the menu. Having a bar fridge in the room would have been nice.

Breakfast, the location and then tidy room.

Stayed in August 2023

I think a separate dining area/setup for adults dining alone would be nice. Meal times were too loud for my liking. I felt there wasn't enough staff to assist. One had to wait to be seated. They tried, but it can be better.

We booked a suite which was so spacious with lovely views of the mountain. It had both bath and shower. The staff were always ready to assist us. It's definitely family friendly ...lots to do for the kids

Stayed in August 2023

The buffet for dinner was very bland . The food tasteless. Had it only the one night then booked restaurant for following night.

Breakfast was great . Good variety.

Stayed in August 2023

The shower door was missing a seal and the bathroom flooded when we took a shower.

It was comfortable and the service was very good.

Stayed in August 2023

Cold shower in our unit in the morning due to geyser problem that they were having to fix that morning

Great location at the bottom of Sani Pass

Stayed in July 2023

Hot water took forever I was freezing. Need heated floors in winter

Staff were very accommodating , good food and entertainment

Stayed in August 2023

Some maintenance on outside walk ways. The breakfast take away parcels were not as ordered.

Location.

Stayed in August 2023

I didn’t like the fact that only a buffet supper was available and no a’la carte menu, forcing you to eat in or drive out.

Nestled in the mountains, and therefore good for hiking, there are numerous activities available to keep you busy.

Stayed in August 2023

Loved the super helpful staff, clean facilities and location

Stayed in August 2023

Dinner and drinks - very pricy and if you are late, you miss out on the nicer dishes. Breakfast - same, same, same every time. No nice coffee maker for latte or something different. Only vegetable toppings available for omelettes. No control over games "availability" - people book it out for days without returning. Rather take your own (we forgot ours on this trip)

Stayed in July 2023

The staff were very friendly and helpful. I enjoyed the horse riding. The food was also delicious and the property is well kept

Stayed in July 2023

Shower drainage blocked and hot water Luke warm in a very cold place. However this was not a deal breaker.

Loved the Location. Staff where super friendly and efficient. Rooms comfortable.

Stayed in August 2023

I don't mind a buffet breakfast but don't enjoy it for dinner.

Service overall was very good and resort was clean

Stayed in July 2023

Cold water

Pool area

Stayed in July 2023

The staff needs to a serious customer service training. The food is offering was disappointing, they don’t cater for non meat eaters and the buffet was a joke, with a set limited menus, again only for those who eat meat. The reception was also not helpful at all, we wanted to go hike but could cause the one guide they have was injured. Booked a spa only to be told a day before that a therapist had an emergency and they had no one else to stand in for her. Description of the place says there’s an indoor heated pool but that’s not true, the pool is indoor but not heated, the lady at reception gave us a lame excuse about the weather being the cause for the pool to be cold… Also the parking there needs some work, they need to rethink allocating a packing bag to a unit. We had to park far from our room cause bays close by we’re fully occupied, it just format work. The heater in our room barely got warm and was so noisy we had not option but to switch it off whenever we were inside.

Loved the facilities, great place to entertain kids and get active.

Stayed in July 2023

the price was very high

all great

Stayed in July 2023

The bath in our room I.e. 214 is just ridiculous To access the shower one has to climb onto a 400mm block over the edge of the bath and across to the shower. Anyone who is not 100% fit and agile is at risk of severe injury. This really does need immediate attention.

The breakfast was good.

Stayed in July 2023

cold water in shower during morning

Ambiance, food, cleanliness of rooms and friendliness of the staff

Stayed in July 2023

The views

Stayed in June 2023